All You Need to Know About the Provident Loans Refund

Stop Debt Collectors All You Need to Know About the Provident Loans Refund

Get Your Provident Loans Refund With DoNotPay

If you were mis-sold a loan by Provident Personal Credit, you may be entitled to a Provident loans refund. In fact, this could be the case if you were mis-sold a loan from any financial institution within the UK. This is due to a High Court Judgement pertaining to loans with  APRs as high as 1,557.7 percent. With a Provident loans refund, you may receive £100s according to what you've already paid, the terms of your loan, and the specific applications of this judgement for your loan type.

If you're qualified for a loan refund from any company, you shouldn't be subject to further collection efforts. You simply need to access the dedicated claims portal that your lender has set up to apply for your loan refund. Submitting your application should stop further collection efforts and resolve the remaining balance on your account.

If you have a hard time taking these actions on your own or need other forms of debt assistance, DoNotPay can help. DoNotPay can assist you in submitting demand letters to aggressive collectors, negotiating repayment plans for accounts that you cannot reasonably manage right now, and more.

What Is a Provident Loans Refund and How Do I Get One?

Provident loans refunds are reimbursements that UK consumers are entitled to receive when they've been mis-sold loans with excessively high interest rates and unmanageable payments. Many of the companies that are now responsible for paying loan refunds offered several specific loan types:

  • Payday or wage day loans
  • Personal loans for consumers with poor credit
  • Doorstep loans
  • Short-term guarantor loans

Loan refunds pay some or all of the monies that borrowers have already repaid on their principal balances as well as up to eight percent of what they've already paid in interest. Sadly, although Provident Personal credit has a dedicated online claims portal for claiming loan refunds, the opportunity to apply for reimbursement ended on 28 February 2022.

How Do You Know If a Loan Was Mis-sold?

If you believe that your loan was mis-sold, you should contact the company that issued the loan and inquire about existing loan refund programs. Among the lenders affected by the High Court Judgement are:

  1. Glo
  2. Satsuma
  3. Provident
  4. Greenwood

Provident Personal Credit Has Closed Its Doors

Provident Personal Credit is no longer operational. This lending company made the decision to shut down its operations in December of 2021. All remaining debts with this lender have now been cleared as a result.

Has a Debt Collector Violated Your Consumer Rights?

All debt collectors are required to adhere to the law when attempting to collect. This means that they cannot:

  • Contact you on social media platforms
  • Visit you at home or at work to collect in-person
  • Threaten you with criminal action or make other verbal or written threats
  • Use abusive language
  • Call or contact you in other ways more than once per day

These are restrictions that all creditors and collection agencies throughout the UK must adhere to, including:

How Long Can Companies Attempt to Collect?

Collection agencies and original creditors cannot attempt to collect on delinquent accounts for more than six years. After six years have passed, delinquent accounts are considered expired.

Contact Information for Provident Personal Credit

You can contact Provident Personal Credit on your own to confirm whether your loan has been cleared out or to check the status of a Provident loan refund.

AddressProvident Personal Credit

Customer Relations

1 Godwin Street, Bradford BD1 2SU
Phone0800 096 6064

It's important to note, however, that due to the recent closure of this business, you may have a hard time getting in contact with a live person. If this is the case, you can contact Citizens Advice for free guidance.

Here’s the contact Information for Citizens Advice:

  • Phone: 0344 411 1444
  • Website:

How to Get Debt Payment Assistance  

Even for loans that aren't qualified for refunds, there are still ways to get help. You can:

  1. Establish a debt respite scheme
  2. Take advantage of administration orders
  3. Have a debt relief order established

Click this link to learn more about options like these and to see if you're qualified for an individual voluntary arrangement.

Get Debt Help With DoNotPay

If you aren't qualified for a Provident loans refund or an Amigos loans refund, you can still get help resolving your debt. The DoNotPay Debt Help UK product provides a variety of solutions for meeting individual needs. With DoNotPay, you can request payment arrangements, address unlawful collection activities, and more.

Whether you were just recently contacted or have been harassed for months, DoNotPay can help you figure out whether your debt collector is compliant with debt collection laws. After guiding you through a series of questions, we'll help you determine what course of action you should take, and contact the debt collectors with a demand letter on your behalf. If you choose to report the collection agency to a governing body instead, we'll file the complaint on your behalf.

  1. Search "debt collection" on DoNotPay.


  2. Answer a series of questions about the debt collectors, including when you were contacted and how you were contacted, so we can determine if they have violated any debt collection laws.


  3. Decide which course of action you want to take based on our guidance, such as filing a debt verification request, demanding for the collectors to stop contacting you, or reporting them to a professional trade association.


And that's it! Once you choose the course of action you want to take, DoNotPay will handle the rest. We'll deliver your request directly to the debt collectors via first-class mail, or file your complaint automatically with the relevant trade association or ombudsman.

Other Ways DoNotPay Can Help You Save

DoNotPay is designed to help people save money, save time, and solve countless legal and financial problems. When you subscribe to DoNotPay, you'll gain access to a diverse range of cutting-edge tools and products that will allow you to:

Sign up now to start taking advantage of all that DoNotPay has to offer.

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