How to Hold PayPal Responsible for Terms of Service Violations
PayPal has been around for several years, and it's become one of the most popular methods of virtual payment. Even so, many people are unaware of what's inside the PayPal terms of service.
We understand that PayPal is an essential part of many users' livelihood. They want to use the service anyway, so they neglect to read the TOS. Even if you already clicked 'Agree', DoNotPay can help you track down potential TOS violations… which are more common than you realize!
PayPal Terms of Service
Like many other agreements, PayPal includes a standard set of rules that you must follow to use the site. However, there are other aspects of TOS documents that many users don't consider until there's a problem.
Does PayPal Collect My Information
Here is the data PayPal can collect as of December 10th, 2021:
- Personal identifiers (including your name, address, and birthday)
- Details about each of your transactions through PayPal
- GPS coordinates
- Biometric data (browsing data based on your habits online)
- IP addresses
PayPal says that this information is primarily used to enhance the user experience as much as possible. However, the site is also transparent about using that data for its own analytics and business marketing purposes.
What Happens if I’ve Been Banned by PayPal
PayPal states that it won't close your account without a justified reason. However, it could be due to a TOS violation from years prior, before the user agreement was updated to reflect the change!
Sometimes users are banned due to no fault of their own due to misunderstandings. You can also have your account severely limited and even lose access to your PayPal balance! Fortunately, DoNotPay can help you quickly unban your account.
Potential Problems Inside PayPal’s Terms of Service
Millions of people use PayPal each day without issue. However, some users may encounter problems when it comes to:
1. Cookies. PayPal says that it uses first-party social media cookies, and third-party cookies as you use the service. This information can be shared with third parties!
2. Arbitration procedures. Like many companies, PayPal asks that you refrain from escalating any disputes into a class-action lawsuit. Fortunately, the company also allows you to retain these rights with an opt-out letter. You can fill out this template and send it to the included address within 30 days of agreeing to the TOS.
3. Tracking preferences. PayPal will still track your behavior on the site even if you agree to a 'Ask not to track' prompt!
4. Assumptions about consent. PayPal assumes that you agree to all of the site's actions if you agree with the TOS. As such, it may not ask you directly about privacy or other user preferences.
5. Data storage. Even after a request for deletion, PayPal can still retain your personal information if deemed legally necessary. It will also hold onto your data even if you willingly delete your account!
How to Further Analyze PayPal’s TOS
In addition to arbitration and data collection procedures, you may want to investigate:
- Waiver clauses
- Any sections in all caps
- Releases of user rights
- Any liability limitations
Of course, that's easier said than done! PayPal's user agreement consists of 59 pages, and some sections are filled with complicated legal jargon. Even if you're familiar with the language of contracts, it could still take you several hours to read the whole TOS!
Due to the length of the TOS, many users won't even see the arbitration opt-out form until it's too late. PayPal also doesn't clarify if it will notify you that the notice has been received.
PayPal says you can also opt out of marketing emails from the company. However, there is no link where you can specify that you don't want your information sold to third parties. This is a potential violation of the California Online Privacy Protection Act!
Even if you submit the available opt-out form for arbitration purposes, the rules of the agreement can be changed at any time. That's why it's crucial to scan the PayPal TOS regularly with DoNotPay!
DoNotPay Is the Faster Way to Scan PayPal’s Terms of Service
Because TOS agreements are so difficult and time-consuming to read, many users don't know that their rights have been infringed at all! Legal proceedings are often time-sensitive, so be prepared with our easy-to-use TOS analyzing tool.
If you want to analyze the PayPal Terms of Service but don't know where to start, DoNotPay has you covered in 5 easy steps:
- Go to the Analyze Terms and Services product on DoNotPay.
- Enter the website domain you would like to scan.
- Wait for DoNotPay to identify any legal violations on the website (it should only take a few seconds!) If there are violations, proceed to drafting a demand letter.
- Enter how much you want to receive in compensation and the company name.
- Enter your contact information so the company can contact you.
With DoNotPay, you can always expect:
- Quick results from any TOS scan!
- Simple step-by-step instructions with no extra research required!
- Peace of mind because you know that DoNotPay will fight for your rights!
Need help understanding your rights as a consumer with other companies? Check out our pages for:
How to Sue PayPal for TOS Violations
If PayPal has wronged you through a misleading TOS, you may have to take legal action. Navigating the procedures for small claims court has never been easier with our Sue Now product!
DoNotPay Will Make Your Case Against Any Company
Every company's TOS is different, but our scanning tool is designed to find any hidden privacy violations. No matter how large the corporation, DoNotPay will follow all the appropriate steps to get your compensation.
For Life's Biggest Hassles, Use DoNotPay
When you've been wronged by an individual or a company, the steps for taking appropriate action can feel overwhelming. That's why DoNotPay helps you handle divorce settlements, workplace discrimination claims, filing complaints, and many more essential services!