Did Odeon Ignore Your Complaints? Here's What You Should Do

Filing a complaint often feels like a useless task. It's tedious and complaints go unread and/or unresolved all the time. Sometimes customer service representatives are overworked, overwhelmed, and/or simply don't care what a customer has to say. Along with the tedious process, this tends to make people unwilling to complain at all. That being said, how can you file a complaint with Odeon the easy way? DoNotPay can help you file a complaint with almost any company, no matter if the company is big or small. They'll handle the work so you don't have to. The only thing you need to do is let DoNotPay know the issue and company.

What Is Odeon?

Odeon is a cinema company located in the United Kingdom. You can easily book tickets online and even get access to exclusive deals if you subscribe to a membership with them. You also have the option to view trailers and enter sweepstakes to win amazing prizes.

How to Make a Complaint to Odeon

Odeon tries to make it easy to submit a complaint, and they recommend you do so online, though there are other ways to contact them. To make a complaint to Odeon:

Visit Odeon's FAQ page.
Type in "how to make a complaint" and you should be brought to the online page below.
Click on the option that says "submit a request".
Go to the drop-down menu and select "I have a complaint".
Enter your personal information, as well as the relevant information for your visit. This includes your booking reference number and the date of your visit.
Next, you'll enter the specifics of your complaint.
Click "submit".
Odeon should get back to you within a few days, but no real timeline is given.

Odeon's Contact Information

	Ways to Contact Odeon’s Customer Support
Online	Odeon Website
Email	Reach out through email
Phone Number	087-1224-4007
Online Contact Form	Make a request

Alternative Ways to Contact Odeon

If you can't get in touch with Odeon through the methods listed above, there are a few more things you can try. You should be successful by trying at least one of them.

Social Media

You can try to contact Odeon through a social media platform, such as Twitter or Facebook. If you make your complaint public, a customer service representative may reach out to you in order to avoid having a negative review on any social media they use.

ADR Schemes (Alternative Dispute Resolutions)

Going through ADR Schemes can be an easy way to resolve a dispute with yourself and Odeon. It'll at least let the company know you're serious about the issue. A third party will hopefully help you come to a resolution that leaves both you and the company satisfied, but that's not always the case. However, it's not costly like going to small claims court.

Ombudsman

Using Ombudsman might not be the best thing to do in a case involving a company like Odeon, but it's worth a shot if nothing else has worked. Your best shot at using Ombudsman would be to go with the Furniture Ombudsman option, as that can include retail purchases. This might not involve the sale of movie tickets, however.

Small Claims Court

As a last resort, you can take Odeon to small claims court in the UK for up to £10,000. If nothing else has worked, this may be your best shot at getting your issue resolved. Odeon will likely try to settle out of court too, as companies don't want a bad public image if the case makes it to the news.

Get Your Odeon Complaint Resolved With DoNotPay

If you have an issue you need to be resolved with Odeon, then enlist the help of DoNotPay. They'll help you through the process of filing a complaint and taking the next steps to resolve the issue if the company refuses to respond. DoNotPay may not be able to solve the issue with Odeon themselves, but they can certainly make the process easier on you.

All you have to do is:

Choose the Other Customer Service Issues product.
Select the option that best describes your issue.
Enter the name of the company that you are having a problem with.
Provide us with the details that will help us solve your case.

And that's it! DoNotPay will contact Odeon to deliver your complaint and make your demands.

DoNotPay Works Across All Companies

Got a complaint you need to be resolved at another company? DoNotPay can help. They can help you get your complaint taken care of almost anywhere! Some companies include:

And almost any place else!

What Else Can DoNotPay Do?

Almost anything! DoNotPay can help you take care of almost all your problems; they're not just about solving complaints. A few other things they can help with include standardized legal documents, negotiating hotel bills, and finding free trials. Also, we can assist you to :