How to Get Ocado Customer Service on the Line Fast

Jump the Phone Queue for Any Company How to Get Ocado Customer Service on the Line Fast

How to Speak with Live Ocado Customer Service Agents Fast

A joint venture between the Ocado Group and Marks & Spencer, Ocado Retail is a British online supermarket founded in 2000. Ocado is one of the few supermarkets in the world that don't have any brick-and-mortar stores, operating purely online. Everything from shopping to customer service happens online.

Speaking of which, trying to reach Ocado customer service can be a frustrating endeavour. Getting a live human is hard. Often, customers have to go through a long phone tree and wait on hold before they can speak to a customer service representative. Fortunately, DoNotPay can easily help you get in touch with Ocado customer service.

DoNotPay will dial the number for you and connect you when you reach a real human being. And it's not just Ocado; our automated service can help you reach customer service at any British company, including, Walmart, Marriott, Amazon, Sky, Virgin Media, EE, Vodafone, O2, John Lewis, and Currys. Read on to learn more.

Ocado Support Contact Number and Email

Ocado provide several ways for customers to raise and manage their complaints. For all consumer inquiries relating to Ocado Group, customers in the UK can contact the online grocer via the phone or email. Use the information below to reach out to relevant people and teams.

Ocado Retail

Tel: +44 (0) 1707 228 080

+44 (0) 345 656 1234


Head Office

Tel: +44 (0) 1707 227 800

+44 (0) 1707 272 900


Customer Fulfilment Centres (CFCs)

Tel: +44 (0) 1707 228 000

Media Contacts

Tel: +44 (0) 2073 534 200


The Ocado Customer Service Contact Centre is open from 5:30 am to midnight, seven days a week except on Christmas Day, Boxing Day, and New Year's Day. The company is relatively slow to respond to emails, and phone calls tend to go unanswered, especially during peak periods.

Ocado Support/FAQ SiteOcado Help Centre
Ocado Phone Number 1 (domestic)+44 (0) 345 656 1234
Ocado Phone Number 2 (international)+44 (0) 1707 227 800
Ocado Fax+44 (0) 7770 745 454
Ocado Support

Alternative Ways to Resolve Customer Service Complaints

If Ocado does not address your complaints to your satisfaction or you want to complain more, there are other options. These include

1. ADR Schemes

Short for Alternative Dispute Resolution, ADR involves using alternative methods such as mediation and arbitration to solve consumer disputes instead of going to court. Numerous well-established ADR schemes in the UK can help you resolve your dispute with Ocado.

2. Ombudsman

An Ombudsman is an individual, usually affiliated with a company, whose job is to investigate, report, and help settle complaints. You can complain to an ombudsman if an organization couldn't solve your problem — or it takes too long to solve your issue through their complaints procedure. Ombudsmen cover both the private and public sectors.

3. Small Claims Court

Suing a company is also an option here in the UK. You can take a business or an individual to the small claims court for most breach of contract conflicts, but you need to demonstrate that you have exhausted all other options. The total you can claim in England and Wales is £10,000, £5,000 in Scotland, and £3,000 in Northern Ireland.

Common Reasons People Contact Ocado Support

With over 500,000 active customers, Ocado is the world's largest online-only grocery supermarket. Customers call or email Ocado Customer Service using their contact centre based in the UK for various reasons.

In most cases, people usually reach out to Ocado customer service to

  • Provide general feedback
  • Request redelivery of goods
  • Submit refund claims
  • Report payment or website issues
  • Inquire about new products.

Get in Touch With Ocado Customer Service Using DoNotPay

Getting in touch with Ocado Customer Service can sometimes feel cumbersome. You have to dial the support number half a dozen times and wait on hold for hours before you finally reach a support agent, which can be frustrating. That's where DoNotPay's Skip Waiting on Hold product comes in. DoNotPay can call any customer service number for you, wait on hold in your place, and let you know as soon as a support agent takes your call. With DoNotPay, you don't have to wait on hold ever again.

Here's how to get started:

  1. Open your web browser and sign up for DoNotPay.


  2. Type in Skip Waiting on Hold and select the product.


  3. Search for the company you’d like to call.


  4. Click on the name of the company and have us do the work for you.


That's it, DoNotPay will let you know the instant someone picks up so you can talk to a customer support representative without having to spend a second waiting on hold.

What Else Can DoNotPay Do?

Resolving Ocado customer service issues is just one of the many problems DoNotPay can help you solve.

Here are some other issues DoNotPay can help you with:

Get the DoNotPay app today or sign-up directly from your web browser to access these services.

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