Npower (UK) Customer Service Solutions You Have to Know

Jump the Phone Queue for Any Company Npower (UK) Customer Service Solutions You Have to Know

Contact Npower (UK) Customer Service Quickly & Easily

There's nothing more frustrating than trying to contact a company and being on hold for hours without reaching a customer service representative. If you're trying to get Npower customer service, you may be stuck going 'round and 'round, listening to automated messages. Who has the time or patience to deal with that? There's an easy solution—use DoNotPay, and you'll have a "robot assistant" to dial for you. Sign up from your web browser now. Or, read on for tips on how to contact Npower customer service yourself.

Reasons to Contact Npower Customer Service

There are lots of reasons why you may need to contact Npower customer service.

Here's a few of the most popular reasons:

  • Help with billing and payment queries
  • Cancel your service
  • Change your address
  • Change your payment information
  • Add or remove a person from your account
  • Explain that you think your energy bill is incorrect or you are being overcharged
  • Find out how to read your meter
  • Ask about any available discounts to lower your bill

Why Reaching Npower Customer Service May Be a Challenge

If you are having trouble finding a Npower customer service number, it may be because Npower is now part of the E.ON Group. So, if you are a home or small business customer, your energy company is now E.ON Next. If you are a large business, your company hasn't changed—it is Npower Business Solutions.

If you are searching online for the Npower customer service telephone number, you may have better luck looking for contact information for E.ON Next. Here is the contact information that you'll need, below. Or, skip ahead for how DoNotPay can do this for you.

Npower Customer Service Support—and E.ON Next

Here is how you can contact Npower, according to the E.ON Next website.

Two Ways to Reach NPower Customer Service

NPower By Phone:
  • Call 0808 501 5661
  • Npower's customer service opening times are—Monday - Thursday, 9 am - 5 pm; Friday, 9 am - 4 pm.
NPower By Email:
  • Home customers - send an email to
  • Business customers - send an email to

NPower's Corporate Address—at E.ON Next

Npower transferred its home and small business customer accounts to E.ON Next—and here is the company's corporate address. It may be useful if you ever need to file an official complaint for any reason.

It is:

E.ON Next Energy Limited Registered Office

Westwood Way

Westwood Business Park

Coventry, CV4 8LG

How to Make an Official Complaint Against NPower

Whatever your issue with Npower, putting your complaint in writing will increase your chances of resolving it. You can document a complaint by sending a letter or writing an email. It's always a good idea to have your issues in writing in case the company doesn't help resolve them. If the company owes you money, you may be able to sue them.

First, you should look up the company's official process for escalating a complaint, and follow it. Complaining about a service is your right as a consumer.  Also, it's important to keep notes on everything you send to the company.

Alternative Way to Get Help With a Npower Issue

Npower, which is now E.ON Next, advises customers to visit the E.ON Next Community Forum. There, you'll find other Npower customers who may be able to help—if they have had the same issue you are experiencing. The threads under "Help & Support" may be useful in helping you solve your issue. Try searching there to see if you find the answers you need.

If You Need to Cancel Your Npower Service, Use DoNotPay

If you need help cancelling your Npower service, DoNotPay is the easiest way to do this. DoNotPay will contact the company for you—and make sure you get a refund. DoNotPay can also help you get a refund from many other companies, for any service or subscription—with just a click. If you don't see the company's name that you need help with on DoNotPay's site, it doesn't mean the service can't help you. Give DoNotPay a try, and you may be happy to have a resolution, quickly.

Reach Npower Customer Service Quickly With DoNotPay

Why spend the time trying to contact Npower's customer service reps on your own? DoNotPay offers its 'Skip Waiting on Hold' service—so jump the customer service phone queue and try it today.

Here's how:

  1. Open your web browser and sign up for DoNotPay.


  2. Type in Skip Waiting on Hold and select the product.


  3. Search for the company you'd like to call.


  4. Click on the name of the company and have us do the work for you.


We can also help you solve customer care issues for:

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Need More Help With Customer Service Issues?

You can use DoNotPay to solve any issue you are having with other companies as well—and we can contact thousands of different companies on your behalf. Get in touch with DoNotPay, and we will let you know how we can help you.

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