What You Must Know About New Look's Refund Policy

Chargebacks and Refunds What You Must Know About New Look's Refund Policy

5 Things You Have to Know About New Look’s Refund Policy

If you have bought clothes recently, you are probably familiar with the company New Look. They sell a variety of apparel in many shapes and sizes, such as Petite, Maternity, Tall, and Curves. You can get casual clothes like jeans, or go for a fancier approach with dresses.

Whatever you choose, there may be times you aren't satisfied with your purchase. At this point, you need to know about the New Look refund policy. If you don't want to handle the return/refund process on your own, DoNotPay can help. All you need to do is follow a simple process, and we will handle it in no time.

How to Get a Refund From New Look By Yourself

There are various ways to return a product you bought at New Look.

At the Store

If you determine that something you bought needs to be returned, you can return it to the store for a refund as long as it's within 28 days of purchase. The 28 days start from the day on your receipt if bought in-store or the date you received items you bought online. However, items bought on sale can only receive a store credit or exchange rather than a refund.

Bring your item(s) with the tags still on them, in unworn condition, back to the store. If you do not have the receipt, your refund will be the last/current price of the item(s). You can send someone else to do the return, but make sure they have the original payment method you used to buy the item(s). Otherwise, you will get a refund on a New Look gift card.

Note that you cannot bring branded items back to the store, but rather you must send them via Royal Mail, Collect+, or InPost.

Through Royal Mail

  1. Head to this page to start your return.
  2. Make sure to fill out the reason code on the dispatch note you got with your order.
  3. Fill out the entire form to ensure the process goes smoothly.
  4. Once you have created the label, put your product in a box to be sent out.
  5. Finally, take your box to a Post Office, Parcel Postbox, Customer Service Point or arrange a Collection.
  6. You should receive your refund within fifteen business days.

Through Collect +

If you want to use Collect +, you must remember it will only take parcels under 10 kg in weight and no larger than 60×50×50 cm.

  1. Go to this page to start the return.
  2. You can print a label for your return at home or fill out the information to print at the store.
  3. Once you have printed your label or got the barcode to have it printed in-store, head to your closest Collect + shop.
  4. If you need the label printed, all you have to do is show the storekeeper your barcode, and they will print it for you.
  5. Finally, they will ship the parcel for you.
  6. You should receive your refund within fifteen business days.

Through InPost

InPost can only accept parcels that are no larger than 41×38X64 cm and weigh no more than 15 kg. You can also only put one parcel per locker compartment.

  1. Go to this page.
  2. Enter your email address and order number.
  3. Check your email for a QR code.
  4. Go to your local locker.
  5. You should receive your refund within fifteen business days.

Here is a breakdown of how you can get refunds:

Can You Request a Refund ViaYes / No

How to Get a Refund From New Look Using DoNotPay

If you want a simple way to request a refund from New Look, DoNotPay is the way to go. Requesting a New Look refund through the store can be complicated. Use DoNotPay instead, and we will handle it for you.

Here's what you have to do:

  1. Go to the Chargeback Instantly product on DoNotPay.


  2. Let us know how you paid for the purchase, and give us the name of your bank and the merchant (New Look).


  3. Explain why you want the refund and provide details, including any files that provide evidence, the charge date, a description of the payment and the charge amount.


DoNotPay will send a request letter to your bank automatically. In addition, it will include MasterCard and Visa reason codes to help convince the bank to give you the refund. DoNotPay can also reach out to New Look to help your case.

DoNotPay Can Help You Get a Refund for Any Company

New Look isn't the only company for which we can help you get a refund. Here are some examples of other places we can get refunds for you.

How Else Can DoNotPay Help?

Getting you refunds is just one way we can help. Here are some examples of other things we can assist you with.


Sometimes we think we will like a product, but it turns out that it doesn't quite work for us. In this case, you will want to do a return for a refund. If you buy clothes/apparel through New Look, there are a few ways you can return it. You can take it back to the store or send it back via a few other services.

Better yet, you can reach out to DoNotPay and let us handle it all for you. Contact us to find out more.

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