How to Contact Netflix to File a Complaint

You signed up for the streaming service and something bad happened during a customer service call, now you need to reach the Netflix complaint department. Customer service representatives are supposed to be there to assist with the problems you face.

Even USPS, Wal-Mart, One-Shot Keto, Starbucks, and Car Shield have a complaint department to call with any issues that were not resolved by the customer service team. Restaurants are also held to a standard and the complaints managers of Chipotle and Taco Bell hear can be quickly corrected if the complaints are brought to their attention.

DoNotPay can assist you in sending your personal complaints to Netflix, DoorDash, Walgreens, Somatic, and more.

How to Contact Netflix to Make a Complaint

When something happens your first reaction is to call the customer service desk for help. Usually, there is a helpful person waiting to help you on the other side. Sometimes, they may be having a bad day and completely mistreat your case. If that is the case, you'll need to reach out to the complaint department to get your issues resolved.

Start with these contacts to get ahold of different departments of Netflix:

Address

Netflix, Inc. 100 Winchester Circle Los Gatos,

CA 95032, USA

Customer Service Phone Number

1-844-505-2993

Customer Support Live Chat

Help Center

DoNotPay can assist with skipping the line to get ahold of the customer service representative you need. If they mistreat you, are unwilling to help, or hang up on you on purpose, then you will need to get in touch with the complaint department.

How to File a Complaint Against Netflix

To file a complaint with Netflix directly you can either go through the live chat or use their phone service. If you visit the help page and click the call button it will give you a service number to help you skip the wait time.

File Over the Phone

Obtain service number from the Netflix app or website
Call the customer service line and submit the code.
Choose the correct prompts to get to the complaint department.
Speak with a representative about the complaint and how to fix it.

File Via Live Chat:

Log into your account online or on your mobile and visit the help page.
Click on the live chat button to begin a session.
Answer the automated questions to be directed to the correct representative that can handle your complaint.
Explain your complaint and how to fix the issue.

Neither way guarantees the resolution will be quick and easy as wait times can vary from one minute to over an hour depending on the phone traffic. Live sessions can be forwarded to several people who do not know how to solve the issue. Sometimes, it can cause an even bigger issue!

Take Netflix to Small Claims Court If Your Issue Is Not Resolved

Netflix is not a beginner when it comes to being sued. You can sue them for reasons like copyright infringement of your owned property, overpaying for the subscription without credits or refunds, and much more. In order to sue Netflix, you'll need to gather:

Your physical evidence of wrongdoing
Your lawyer's opinion and backing
Legal demand letters
Settlement paperwork

More and more paperwork and the issue can carry on for more than a year if Netflix fights against you. Don't try to gather everything together by yourself. Let DoNotPay guide you through the small claims court process beginning with creating a demand letter.

Suing Netflix with DoNotPay is Fast and Easy

If your damages are less than $20,000 you can use DoNotPay to get your lawsuit ready and sit back and relax knowing that everything is being taken care of. Simply have the information available so that the documents can be correctly made and sent as needed.

Here's how to start a small claims lawsuit against Netflix with DoNotPay:

Log-in to DoNotPay and select the Sue Now product.
Tell us how much you are owed by the company, if applicable.
Select the reason for your lawsuit.
Provide details about why you're filing the lawsuit including photographic proof and other important information.

That's all it takes! DoNotPay works in any state, for almost any company, not just Netflix!

What Else can DoNotPay do?

Since you have successfully and easily taken care of the streaming giant, Netflix, you might consider what else DoNotPay has up its sleeve that can help you out. You can create complaint letters to neighbors as well as any company, demand letters if the complaints don't work, and serve them lawsuit papers if the demands are not met. All with the help of DoNotPay.

But that is not it! Check out these other topics to help save you time and money:

Trust that DoNotPay has your back no matter where you are or what you need.