How To Recover Your Hacked Netflix Account
There's nothing more relaxing than hitting the couch after a long, grueling day at work, and binging your favorite show on Netflix. But what happens when you get an error message stating that your password is wrong, and further investigation reveals that your Netflix account has been hacked?
While it may seem like something that only happens in horror movies, the sad truth is that many online accounts get hacked every day. Having your Netflix account stolen may not be as alarming as discovering someone has hacked into your bank account, but it's still enough to make your heart skip a beat or two. So what happens when you do get hacked?
While there are several steps you can take on your own, DoNotPay can make the impossible seem possible, and help get you back your Netflix account.
How Do You Know If Your Netflix Account Has Been Hacked?
Figuring out if your account has truly been hacked is the first step you should take. It's possible that you simply forgot your password, especially since most online programs require one such as your Instagram, Hotmail, and Amazon, and it can easily become overwhelming.
Thankfully, there are several ways you can quickly figure out if you simply forgot your current password, or if someone has decided to take control of your Netflix account while graciously allowing you to continue paying the bill.
One way is to check if your password has been changed. If you give out your password to friends and family, a quick call could clear all this up. If that's not the case, then you may have been hacked.
But what if your password hasn't been changed? How exactly will you know you've been hacked? Make Use Of recommends the following steps.
- Log into your account. If your password has been changed, then this is where you'll catch it, as it will alert you that your old password is no longer valid.
- Check out your 'recently viewed' tab. If you were watching Downton Abbey last, and yet the most recently viewed show is Cobra Kai, someone else has obviously been using your account. To check, all you need to do is open your Netflix account. Your recently viewed tab should be near the top of the home screen.
- Take a look at your viewing account. You do this by going to:
- Viewing Activity
- Recent Device Streaming Activity
This will show you what type of device someone has been viewing your account on, such as a MacBook, phone, or Apple TV. If you've been watching on your iPad, but it's got someone listed as viewing a show on a Galaxy phone, then this is a good clue you've been hacked.
What To Do If Your Netflix Account Was Hacked
Now that you know someone is trying to steal your Netflix account, it's time to take back control. Here are the steps you will need to take.
- Log everyone out of your account. This is especially important if you have friends and family using your account. Once you sign out of all your devices, it will log everyone out, including whoever hacked your Netflix account.
- Go to "Settings"
- Click on "Sign out of all devices"
- Change the password. It's important to do this after you've logged everyone out. If you have an iOS device, you'll have to open your Netflix account in a web browser as opposed to using the Netflix app.
To change your password, using the Netflix app, you need to:
- Go to More
- Select App Settings
- Change Password
To change your password using the Netflix browser:
- Click your user icon
- Select 'Account' using the drop-down box
- Choose 'Membership Billing'
- Under 'Membership Billing, you'll pick "Change Password"
It's very important to make sure you require all devices to sign in with the new password. This will prevent a hacker from continuing to use your old password.
Requiring a two-step verification is another way to prevent a hacker from getting back into your account.
This should lock the hacker out, at least for a while. The problem is when your email or password has been changed, and you can't access your account without help from Netflix.
What To Do If Your Netflix Username/Password Has Been Changed
There are a few steps to take if your email or password has been changed, but one thing that will help is if you have multiple people on your account. Having them file a complaint as well may help give Netflix an added push.
If your email has been changed, you will most likely be notified by email at the address you provided Netflix with, so you should know almost immediately that someone has hacked your account.
If that's the case, you need to contact Netflix. You can either Live Chat or call at 1-844-505-2993.
If you do try to sign in and your email account has been changed, you'll receive a message that says, "Sorry, we can't find an account with this email address. Please try again or create a new account." In this case, you need to:
- Visit netflix.com/loginhelp.
- This will open a new screen that will give you an option to reset your password using either your email or text message.
- Netflix will send you a message about how you should reset your password.
- There is an option at the bottom of the screen which says, "I don't remember my email or phone." Select this option.
- Select "Find Account"
- If these options don't work, then you need to contact Netflix through either a Live Chat or call at 1-844-505-2993.
DoNotPay Can Get You Back Into Your Netflix Account
Getting back into your Netflix account requires a lot of steps. If the account has been hacked, you can change your password. If the email or password has been changed, you may be spending a lot of time online with Netflix customer service.
You'll have to prove it's really your account, which is sometimes simple, and sometimes may require a lot of talking.
What if it doesn't have to be that way, however? DoNotPay can greatly simplify this process, and it only takes three steps.
How to Recover Your Netflix Account Using DoNotPay:
If you want to recover your Netflix account but don't know where to start, DoNotPay has you covered in 4 easy steps:
- Open the Recover Hacked Account product on DoNotPay and tell us the name of the company or platform of your hacked account.
- Enter the information associated with your account, such as your username.
- Tell us whether you have paid for the account and would like a refund.
- And that’s it! We will send a demand letter on your behalf with a two-week deadline for the company’s representatives to help you recover your account.
DoNotPay Works Across All Your Accounts With the Click of a Button
While getting you back into your Netflix account is great, DoNotPay doesn't stop there. We can also help with hacked accounts for:
What Else Can DoNotPay Do?
DoNotPay does more than just help get you back into a hacked account. We can also:
Sign up with DoNotPay to help skip some of the drama today.