Connect with National Rail UK's Customer Service Reps Fast

Jump the Phone Queue for Any Company Connect with National Rail UK's Customer Service Reps Fast

Connect with National Rail UK's Customer Service Reps Without the Wait

National Rail is a company that advertises passenger rail services and also provides some sense of uniformity in ticketing for passengers. The National Rail trading name is authorized to operate by the Rail Delivery Group— an unincorporated association constituted by the train operating companies of Wales, Scotland, and England.

However, it is not uncommon to hear reviews about National Rail expressing the frustrations of unsatisfied customers. While the best thing to do in such a scenario would be to contact the National Rail customer service to inform them of your issues, it usually is not straightforward as it seems.

In this article, we will look at how you can reach out to National Rail customer service and how DoNotPay can be of assistance when doing so.

National Rail Support Contact Number and Email

If you have any complaints regarding the services offered by National Rail, you can use the following customer service contact information to get in touch with them:

National Rail Support/FAQ SiteContact Page
National Rail Phone Number0800 022 3720
National Rail AddressCustomer Relations Team

Unit 16

Coalfield Way

Ashby De La Zouch

Leicestershire, LE65 1JT

National Rail Support EmailEmail Form
  1. Phone: You can call the number 0800 022 3720 to enquire about their service. This line is open from Monday to Friday, 09:00 to 17:00.
  2. Email: You can also choose to email by filling in the email form, which is found at the bottom of the web page.
  3. Address: Visit the National Rail website at
  4. Write: You can also write to the National Rail customer service team and send the letter to: Customer Relations Team, Unit 16 Coalfield Way, Ashby De La Zouch, Leicestershire, LE65 1JT

Alternative Ways to Resolve Customer Service Complaints

You may have raised your complaint to National Rail customer service several times. But what next if you are unsatisfied with the reply you get? You should contact the National Rail again and inform them that you are dissatisfied with the response. After doing so, a "deadlock letter" will be issued to you. If they cannot settle the inquiry or complaint, the Rail Ombudsman may be consulted about the situation.

The Rail Ombudsman is an independent, non-profit organization that resolves issues between such companies and their customers. The Ombudsman will investigate your claims to establish if they are true, listen to both sides, and attempt to devise a solution that is fair to both parties.

The following are the Rail Ombudsman's contact details:

  • Telephone: 03300940362.
  • Textphone: 03300940363
  • Email address:
  • Twitter page: @RailOmbudsman

Get in Touch With National Rail Customer Service Using DoNotPay

What do you do if you keep on calling National Rail customer service, but your calls do not seem to be going through? In addition to this being annoying, attempting to reach customer service is time-consuming.

Fortunately, DoNotPay provides an easier and less frustrating solution for contacting the National Rail customer service and support. DoNotPay created and developed the "skip waiting" on hold product to help you and many others. We will call customer service on your behalf and wait on hold. Then, when a National Rail Customer Service representative picks up the phone, we will let you know, so you can describe your issue in more detail and perhaps get the help you need.

Here's how you can use DoNotPay to skip the National Rail phone queue:

  1. Open your web browser and sign up for DoNotPay.


  2. Type in Skip Waiting on Hold and select the product.


  3. Search for the company you'd like to call.


  4. Click on the name of the company and have us do the work for you.


That's it! DoNotPay will let you know the instant someone picks up so you can talk to a customer support representative without spending a second waiting on hold.

DoNotPay Can Help You Skip the Phone Queue at 10,000+ Companies

Apart from the National Rail, DoNotPay can help you get in touch with customer service from other companies. The following is a list with notable examples of some of these companies that DoNotPay can help skip the phone queue:

What Else Can DoNotPay Do?

You already know that DoNotPay can help you contact the customer service and support of the National Rail. The good news is that DoNotPay has many other products to help you with your legal issues, such as:

DoNotPay can help you take on big corporations and fight bureaucracy. Sign up for DoNotPay today and never wait on hold again!

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