How to File Complaints Against a Moving Company

Report Moving Issues How to File Complaints Against a Moving Company

How to File Moving Company Complaints in 3 Easy Steps

Moving is a hassle, and it always has been. Those who have to go through this process can tell you better than anyone all of the grief that they have to put themselves through just to try to get a few of their belongings moved from one place to another. In addition to that, there is always the threat that when they use a moving company things might not work out as they had hoped.

When someone needs to file moving company complaints, they should know how to do so to reach someone who cares about the issues that they are facing. If you are struggling to make this happen, please know that DoNotPay is happy to help with that.

Reasons Why People File Complaints Against Moving Companies

Unfortunately, there are many reasons why someone may need to file a complaint against a moving company that they had hired. The industry has drawn a reputation for having some issues with customer service. Here are a few of the reasons why people have reported that they need to file a complaint against a moving company in the past:

  1. They were overcharged
  2. They were treated rudely
  3. Some of their possessions were damaged in transit
  4. The items got lost or did not arrive at the correct location
  5. The delivery was incredibly slow

When faced with any of these issues, or any others that are similar, it is common for people to want to fire off a complaint about the moving company that they have contracted with. They do not appreciate the fact that they are dealt with like this as loyal customers of the company, and they deserve to have their voice heard. At the very least, their complaint may help steer another would-be customer away from doing business with this company that has proven that it is not worthy of its customers.

Where Can You Turn to File a Complaint? 

There are certain places that you can turn to to make sure you have a complaint on the record against any moving company that has done wrong by you. If you feel that your complaint needs to be brought to the attention of a regulator or other entity that can handle this type of thing, then you deserve to file the complaint with the Federal Motor Carrier Safety Administration. They are in charge of making sure that any company that moves freight around the country is doing so in a manner that is ethical and that treats that freight with care.

They want to hear from people who:

  • Use public transportation
  • Have hired moving companies
  • Saw a safety issue on the road
  • Received a shipment of hazardous materials

You can contact FMCSA here:

Phone Number1-800-877-8339
Mailing AddressFederal Motor Carrier Safety Administration

United States Department of Transportation

1200 New Jersey Avenue SE

Washington, DC 20590

Help CenterWeb Form

Essentially, any violation of federal transportation laws is something that the Federal Motor Carrier Safety Administration wants to hear about so they can address it with the parties responsible. If you have had an incident like this, then they are the place to lodge your complaint. They may not be able to provide you direct compensation, but they can levy penalties against the company that has violated various regulations.

Can DoNotPay Help You Elevate Your Claim Into Court?

One of the best ways that DoNotPay can help out in a situation like this is to get your claim seen by a judge in small claims court. This means that your complaint will need to be elevated to a level where it can be heard by that court.

Here’s how to file a complaint against a moving company using DoNotPay:

  1. Search for moving issues on DoNotPay. 
  2. Start our Solve My Moving Issues product by telling us the name of the moving company you are having issues with. 
  3. Answer some questions about your specific move, your moving company, and the complaint for which you’d like relief. 

DoNotPay will write a letter to your moving company, detailing both your complaints and your demands for compensation and relief and warn against a lawsuit if those demands aren't met. If you don't get a response within two weeks, we can help you escalate to small claims court!

Where Else Does DoNotPay Come in Handy? 

DoNotPay has always had the attitude that it can help people with virtually any situation that comes up. They want to be there to supply people with the answers they need to many of life's problems, and that is why they have programs for all of the following categories:

Essentially, anything that you need to get done from a paperwork standpoint is something that DoNotPay wants to help you out with. They are more than happy to jump into the battle to help you get these and many other chores done quickly and easily so you never have to worry about them again.

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