How to Reach Mountain Warehouse Customer Service the Easy Way

How would you rate your patience on a scale of one to ten, with ten being the highest and one the lowest? Are you patient enough to wait for a flippin' 13 minutes before Mountain Warehouse customer service picks up your call? 

As a developer of industry-leading and great outdoor gear, you'd expect such a company to have world-class customer service. Unfortunately, that's not always the case. After making your order days ago, it is past the due date or its fault when you receive it. Your numerous calls to Mountain Warehouse customer service hit the proverbial wall.

First, let the 13 minutes shock wear off, then read on to find how DoNotPay is about to change your experience.

Mountain Warehouse Support Contact Number and Email

Assume you buy rock climbing gear worth a few hundred quid, and it develops a fault when you’re at 'The Bat and Titan's Wall.' You need help, so you decide to call your favourite store, only to realize you don't have their contacts! Let's change that scenario; here's how to reach Mountain Warehouse customer service

1. Website

While here, you can look around the store and initiate a live chat with a customer service agent.

2. Telephone Number

These lines are available Monday to Friday - 24 hours

Saturday - 12 am to 6.30 am, then reopens at 9 am to 5.30 pm

Sunday - 9 am to 5.30 pm, then reopens at 10 pm

3. Email address 

Alternatively, you can navigate to the store's online email contact form. It has an attachment capability to attach photographic evidence of your faulty rock climbing accessory.

Further, the store has a live chat option where you can talk to a customer service agent in real-time.

4. Social media. These social media pages aren't the main communication media for customer service, but posting your disappointment, especially after waiting for your call to go through, might help.

However, don't hold your breath. They might not respond here either. For instance. as much as 70% of customer service agents ignore customer complaints and concerns on Twitter.

Nobody home

'I ordered a ski jacket and got a receipt. No eta, no tracking number, and no response from the e-mails to customer service. I'm worried that I gave my credit card number to a scam.'

- Jeff P. on SiteJabber on November 14th, 2021.

According to Mountain Warehouse, once you send them an email with a concern or complaint, they'll review it and get back to you within 48 hours. Unfortunately, customers like Jeff and others have a different story to tell.

Alternative Ways to Resolve Customer Service Complaints

Resolving disputes with Mountain Warehouse customer service is one of those battles that require finesse. After conversing with a customer care agent and not getting a satisfactory response or viable solution, you might feel your issue needs escalation. Before that dispute gets out of hand, here are some ways to cool it down.

1. Ombudsperson

An ombudsman is a neutral party that resolves disputes between consumers and businesses. They offer independent and impartial decisions on a complaint you've raised, leading to a deadlock.

The Ombudsman Association is an excellent place to start looking for an ombudsperson to settle the dispute quickly.

2. Alternative Dispute Resolution (ADR) schemes

ADR refers to the few methods of settling consumer/business disputes without any litigation. They include

• Mediation
• Arbitration
• Conciliation
• Negotiation

If Mountain Warehouse belongs to an ADR scheme, it'll either

• Help you and the store come to an agreement - mediation or conciliation
• Review the evidence, and make a ruling - arbitration/adjudication

Either way, ADR ensures your well-founded complaints are resolved amicably.

3. Online Dispute Resolution (ODR)

ODR is a method of resolving a dispute through technology; the internet, live chats, instant messaging, and virtual meetings. There's usually minimal physical contact.

After Brexit, businesses in the UK were cut off from using the EU ODR platform. Currently, businesses have to rely on private ODR firms before the state drafts better ODR solutions.

4. Small Claims Court

If you fail to reach an amicable solution, you can take Mountain Warehouse to small claims court and be compensated. Collect all your evidence and facts in court to drill down your case.

The compensation amount in England and Wales - is £10,000, Scotland is £5,000, and in Northern Ireland, the amount is £3,000.

Mountain Warehouse Corporate Address

If you are planning to

1. Sue Mountain Warehouse, and need an address to deliver lawsuit notices
2. Need to talk to someone with authority about your disappointing customer service experience
3. Escalate the issue further to state your case
4. Notify top management and other players of their dismal customer service department
5. Need to identify those in charge of the department and look 'em in the eye and let them know they've failed you and other customers,

Then you must know the best place to accomplish all this is at the store's corporate headquarters. Unfortunately, asking Mountain Warehouse customer service to give you the address might not yield any response. Well, here you go:

Corporate offices / Head Office address

Mountain Warehouse

5 Eccleston Street

London

SW1W 9LX

Phone number: +44 (0) 20 3828 7700

Common Reasons People Contact Mountain Warehouse support?

Calling Mountain Warehouse customer service is no picnic. You must have a pretty good reason to contact them if you are willing to wait for 48 hours to get a response. However, customers still call for a myriad of reasons, including

1. Order queries such as the process of amending and cancelling orders
2. The store's return policy, such as how long it takes after a return does the store process a refund or the availability of free returns
3. Delivery concerns, including missing items on deliveries, implications of late deliveries, custom charges on international deliveries, or the process of tracking an order
4. Payment and promotions, such as the available modes of payments, available promotions (promo codes and discounts) to different special groups, to making payments with gift cards
5. Product concerns, ranging from handling faulty or poor quality products, how to use a particular product, location of instructional videos, to the availability of product guarantees and warranties
6. General store questions, such as store locations, open and closing times, and any other queries the customer needs answers to

Get in Touch With Mountain Warehouse Customer Service Using DoNotPay

Imagine the frustration of waiting for Mountain Warehouse Customer Service to answer your call for a whopping 13 minutes! Worse still, they pick up and then transfer you to different departments. If that isn't the worse, they don't really understand your complaint.

Relinquish that responsibility to DoNotPay in a few easy steps.

Here’s how you can use DoNotPay to skip the Mountain Warehouse phone queue:

1. Open your web browser and sign up for DoNotPay.

    

2. Type in Skip Waiting on Hold and select the product.

    

3. Search for the company you’d like to call.

    

4. Click on the name of the company and have us do the work for you.

    

That’s it! DoNotPay will let you know the instant someone picks up so you can talk to a customer support representative without having to spend a second waiting on hold.

DoNotPay Can Help You Skip the Phone Queue at 10,000+ Companies

On average, a customer service rep receives up to 50 calls daily across the board. Such a high number means there's a high chance your call to Mountain Warehouse customer service will go unanswered!  Our 'Skip Waiting on Hold' product reduces the wait time for Mountain Warehouse and others, including

• Marriott customer service
• Sky customer service
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• Walmart customer service
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DoNotPay: The Only Versatile Robot Lawyer 

This state-of-the-art robot lawyer uses ultra-modern technology to make your legal battles as easy as pie. After providing you with Mountain Warehouse customer service UK contact, you can rest assured we have more we can do for you. Here are some battles DoNotPay can transform with a wave of a wand.

• Develop small claims court scripts
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