All About Milwaukee Secure Detention Facility

Connect With an Inmate All About Milwaukee Secure Detention Facility

Connect With Your Loved One in Milwaukee Secure Detention Facility

If you have a friend or loved one serving time in Milwaukee Secure Detention Facility, you can easily connect with them with a few pointers from DoNotPay.

Since 2001, the Milwaukee Secure Detention Facility (MSDF) has been a medium-security facility that houses 463 male and female adult inmates ranging in age from 18 to 71. The facility is considered to be both a jail and a prison. Inmates are referred to as Persons In Our Care or PIOCs. PIOCS in the MSDF has five years or less remaining on their sentences and have full access to a wide range of programs to better prepare them for the day they are released. The MSDF program focuses on developing problem-solving skills without turning to crime or violence to solve their problems. 

The PIOCs have access to substance use disorder treatment, education and GED testing, domestic violence programs, classes and programs from Purchase of Service, and their self-improvement program called Thinking for a Change.

Where is the Milwaukee Secure Detention Facility Located?

The MSDF facility is a high-rise located in the heart of downtown Milwaukee, Wisconsin.

Physical Address1015 N 10th St

Milwaukee, WI 53205-0740

Phone Number(414) 212-3535
Fax(414) 212-6811
WardenSteven R. Johnson
WebsiteDOC Milwaukee Secure Detention Facility (

How to Contact Inmates at the Milwaukee Secure Detention Facility

You have several options for contacting PIOCs at the Milwaukee Secure Detention Facility.

Letters (USPS)

You can mail letters to a PIOC at:

  • Name, PIOC number
  • Milwaukee Secure Detention Facility
  • PO Box 05911 Milwaukee, WI 532005-00911

Electronic Messages

Electronic messages can be sent to and from a PIOC through Corrlink. The PIOC accesses the messages through a kiosk within the jail. Each message costs $0.10. The PIOC needs to be the one to initiate this type of communication by sending you an invitation to your email address. Once you receive the email, you will need to go to the Corrlinks website and set up an account. You can also choose to block a request.


Packages can only be sent from an approved vendor.

When you want to send a PIOC personal items or hobby materials, you will need to do so through Union Supply Direct. They can be reached online at Union Supply Direct - Wisconsin Inmate Package - Home or by phone at (562) 361-5706. Make sure you let them know the address, full name, and ID number of the recipient. 

Phone Calls

Phone calls can only be initiated by the inmate.

The Wisconsin Department of Corrections uses ICSolutions for its calling service. Through their program, the PIOC can set up and fund their phone accounts. Family members are also able to set up pre-paid accounts when they prefer to only accept collect calls from MSDF.  All calls cost a flat rate of $0.06 per minute, whether in-state or out-of-state.


Visitation at the Milwaukee Secure Detention Facility is currently limited to monthly visits.

To visit a PIOC at MSDF, you must be on the approved visitor's list. Any prospective visitors will need to apply to the MSDF facility. All visits are video visits that must be scheduled at least two days in advance. All visitors who enter the facility will need to pass through a metal detector and will need to pass a COVID screening test for temperature and symptoms. 

Visitors need to arrive 20 minutes before their scheduled visit. There is no on-site parking at MSDF. However, there is street parking nearby.

Dress codes are strict for visitation. You cannot wear any clothing that is revealing, has gang, drug, or alcohol insignia, or is not worn as it is meant to be worn (i.e., no sagging pants). You may not take your cell phone or any tobacco products into the facility. Visits are limited to two adults or one adult and two minor children. You cannot take packages to the facilities. The list of restrictions changes regularly, so if you have any questions, don't hesitate to call and check with the facility before your visit. 

Send Money

The Wisconsin Department of Corrections uses Access Corrections Secure Deposit.

Access Corrections is the provider for all deposits into inmate accounts. Western Union transfers are no longer accel[ted. You may not send funds directly to the correctional facility. All transactions must go through the Access Corrections Secure Deposit system.  There are limits to the amount of money that can be deposited each day. You can call Access Corrections Secure Deposit at (866) 345-1884 for more information.

Steps to Take Before Writing to a Prisoner

Before writing to a prisoner, you will need to make sure you know where he or she is doing time.

Before you send off that first letter to your loved one, you need to make sure that you have listed their full name, the Dept of Corrections identification number, and the mailing address of the facility in which they are incarcerated. Letters that are not properly addressed are returned to the sender as a matter of policy. You will also need to check with the facility to find out if there are restrictions on letters or cards that you want to send. Your first letter should be simply reaching out. Once they receive your letter, they can respond and let you know what kind of regulations are in place as far as receiving personal items such as photographs.

Difficulties You May Have Connecting With a Loved One in Milwaukee Secure Detention Facility

It isn't always easy connecting with loved ones who are incarcerated.

There will be times when you won't be able to connect in the manner you want to. Limited visits and too many family members clamoring to visit them, expensive collect calls, the constant worrying about if they have everything they need. These are all part of the stress of having a loved one in prison. Not to mention, transfer without warning, visiting days canceled because of something that happened inside but nobody is allowed to call out to let you know they are okay.

By getting you the information you need when you need it, DoNotPay takes some of the stress out of connecting with your loved one. You may still run into obstacles, but with DoNotPay, there won't be as many. Keep reading to learn how DoNotPay can help.

DoNotPay Can Help You Connect With an Incarcerated Friend or Loved One

How DoNotPay Can Help You Find and Connect With an Incarcerated Friend or Loved One

  1. Locate the Connect With an Inmate service on DoNotPay. 
  2. Choose whether you want to locate a loved one, create a virtual mailbox, or send a personalized letter. 
  3. If you want us to find your loved one, provide his or her personal details and the state they are located in. We'll then conduct a search on the appropriate state database. 
  4. If you want to create a virtual mailbox, just provide your full name! We'll set one up for you so you can easily receive incoming mail from your loved one. 
  5. If sending a personalized letter, tell us which facility your loved one is located in and what you would like to say to them. You can even include a photo! Your letter will be delivered automatically - just wait 10 days for it to arrive to your loved one! 

Why Use DoNotPay to Help You Connect With an Inmate

The reason why DoNotPay has been successful with its continued service is due to to the fact that it’s:

  1. Fast—You don't have to spend hours trying to solve the issue.
  2. Easy—You don't have to struggle to fill out tedious forms or keep track of all the steps involved in solving your problem.
  3. Successful—You can rest assured knowing we'll make the best case for you.

What Else Can DoNotPay Do?

Solving this problem is just one of many things DoNotPay can help you with. Here are just a few more services that DoNotPay has to offer.

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