How to Reach Mamas and Papas Customer Service in a Flash

Jump the Phone Queue for Any Company How to Reach Mamas and Papas Customer Service in a Flash

Reach Mamas and Papas Customer Service in a Jiffy

A recent Gartner report revealed that less than 35% of customer service reps are engaged while at work. Such shocking numbers could explain the poor customer service, especially the long response time. If anything should go wrong with your order or purchase, you'd want to reach Mamas and Papas customer service as soon as possible.

But what if nobody picks up your call? Or maybe they take forever to respond to your email. You initiate a live chat, but the customer rep is always on a tea break. It can be frustrating, and you might feel unheard and ignored despite being a loyal customer.

Well, never again. Introducing DoNotPay's faster, more convenient, automated, less frustrating way of reaching customer service.

Mamas and Papas Customer Service Contacts

When buying from your favourite store, you rarely picture a scenario where you need to contact customer service. But then it happens, you need assistance, but unfortunately, you don't know how to reach them. To be on the safe side, here's how to contact Mamas and Papas customer service.

How to Reach Mamas and Papas Customer Support
WebsiteContact Us
Phone number0345 268 2000
Live Chat
  1. Phone number

Your call might go unanswered, especially when the store is busy or customer service is engaged elsewhere.

This line is available: Monday - Friday - 9.30 am to 5 pm

Saturdays - 9.30 am - 1 pm

  1. Live Chat

Reach them via live chat:

Monday - Saturday - 10 am to 5 pm

Sunday - 11 am to 5 pm

The live chat button screen appears every time you browse a product. You can ask them about that specific product without leaving the page.

  1. Email

You can navigate the store's online email contact form from your web browser. Fill out all the necessary details, including your concern or complaint. Customer service will respond to your email within 48 hours!

So you wanted to buy a product today but have concerns the store can only address within two days? Alternatively, you can email them at; you might be lucky and get a quicker response.

  1. Social Media

The store has multiple social media pages where you can post your complaint. Considering the store's potential market on social media, you'll get a better chance of having your concerns attended to.

Alternative Ways to Resolve Customer Service Complaints

Despite communicating with Mamas and Papas customer service, they might not provide a satisfactory solution. Sometimes, you might be worse off than before you contacted them. If you feel you might need to escalate the issue further, there are a few avenues you can use, such as

  1. Alternative Dispute Resolution (ADR)

Alternative Dispute Resolution (ADR) is an out-of-court process for resolving a legal dispute or grievance.

The most common ADR schemes in the UK include

  • Direct negotiation
  • Mediation
  • Conciliation
  • Arbitration
  1. Ombudsman

An ombudsman is a neutral third party whose job is to listen to both sides of a conflict, conduct research, and propose solutions. The ombudsman does not enforce these solutions. Instead, they advise the store to decide the outcome in question.

If you have reached a deadlock with the brand and need an ombudsman, you can look for one through the Ombudsman Association. Alternatively, you can seek advice on your complaints (consumer goods and services) through

In the UK:

Citizens Advice Consumer Service

Phone: 0345 404 0506


In Ireland:

Citizens Information Board

Phone: 0761 07 4000

Website: www.

  1. Small Claims Court

If you and the customer service representative cannot reach an agreement, a small claims court is an excellent option for resolving disputes. However, it should come after trying all the other options.

If you feel the brand has breached its contract, you can sue them and get compensation

  • England and Wales - £10,000
  • Scotland - £5,000
  • Northern Ireland - £3,000.

4. Online Dispute Resolution 

This involves resolving the dispute via email, chat, and teleconferencing, with rare face-to-face interactions.

If you aren't satisfied with how the store handled your complaint internally, you can use the European Commission's Online Dispute Resolution (ODR) platform for help.

Mamas and Papas Corporate Address and Executive Team

Sometimes, as a loyal customer, you need to try a different approach to get the help that you need. When Mamas and Papas customer service numbers fail to go through, and you've tried all other means, you still have in-person visits. In such as case, you can visit the store's corporate address

Colne Bridge Road


United Kingdom


  • +44 148 444 8200
  • +44 845 268 2000

While there, you can talk to

Further, it pays to know the store's corporate address and executive teams because

  1. You need to escalate your complaint and concerns further
  2. You need to serve the store with a demand letter or lawsuit notice
  3. You need to complain about the dismal customer service
  4. Make the executive team aware they are failing their customers

Common Reasons People Contact Mamas and Papas   Customer Support?

Challenges while or after shopping come in all shapes and sizes. It could be the Knitted Blanket - Zebra fails to unwrap correctly, or a nightlight you bought is faulty. Whatever the reason, you deserve a prompt response from Mamas and Papas customer service. Some common reasons customers call customer care include

  1. Concerns about existing orders - how to cancel an order or how to detect a successful order
  2. Payments concerns - does the store have any discounts on particular products or the various payment methods available at the store.
  3. Product enquiries - where to get instructional or demonstrational videos about a specific product or what to do if the product develops a fault?
  4. Product spares - inquiries such as the availability of spares for particular products or the procedure of ordering spare parts if they are available
  5. Order arrival - a customer might be worried that their order has been delayed arriving/its way past its due date, or the products are coming on different days.
  6. General store concerns can be any question, from the store's closing time, the store's locations, availability of price matching, gift cards, and their return policy.
  7. Any other concerns or complaints the customer might have.

Reach Mamas and Papas Customer Service Effortlessly With DoNotPay 

It's frustrating when you call Mamas and Papas customer service and the phone keeps ringing, or when it goes through, you get transferred or put on hold. As their loyal customer, you don't deserve such treatment. Since every concern and complaint matters, DoNotPay will help you reach the customer service department through these few steps

Here’s how you can use DoNotPay to skip Mamas and Papas customer service phone queue:

  1. Open your web browser and sign up for DoNotPay.


  2. Type in Skip Waiting on Hold and select the product.


  3. Search for the company you’d like to call.


  4. Click on the name of the company and have us do the work for you.


That’s it! DoNotPay will let you know the instant someone picks up so you can talk to a customer support representative without having to spend a second waiting on hold.

DoNotPay Can Help You Skip the Phone Queue at 10,000+ Companies

Mamas and Papas customer service might not be the only brand you'll have challenges reaching. DoNotPay is here to help by providing a streamlined path for getting the help you deserve from customer service reps from 10,000+ companies. If you don't find a particular brand below, they've put us on hold, but we'll ensure we get through.

What Else Can DoNotPay Do?

The short answer: a lot! DoNotPay is the first and only state-of-the-art platform that can ensure you reach Mamas and Papas customer service and others in a flash. We are the only platform with multi capabilities ranging from cooling your copyright concerns to connecting to government offices. The list goes on to include

Sign up to DoNotPay today.

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