How To Claim A Maclaren Strollers Recall
Over one million Maclaren strollers were sold to parents around the United States before it came to light that these strollers were dangerous. The United States Consumer Product Safety Commission (CPSC) announced in 2009 that the stroller's hinge can cause amputation of children's fingers. By the time the strollers were recalled, at least 12 children had lost fingers in these strollers.
If you purchased a Maclaren stroller, you are eligible to file a claim for a recall. However, after the company declared bankruptcy in 2012, this process became more difficult. Below, we'll go into how you can . We'll also explain how we can help make the process simpler and easier for you with our quick and easy recall claims process.
How Do I Make a Claim for the Maclaren Stroller Recall?
Here's how you can make a claim for a on your own if you bought any of the following strollers:
- Quest Sport
- Quest Mod
- Techno XT
- Twin Triumph
- Twin Techno
- Easy Traveller
|Contact Maclaren||While they no longer have a dedicated space on their website for dealing with recall claims, you can still contact Maclaren by calling (203) 354-4400 any time between 8:00 a.m. and 5:00 p.m. Eastern Time, Monday through Friday. You can also visit the Maclaren website to chat with a customer service member who can help you get your claim started.|
|Receive Your Free Hinge Cover||The solution Maclaren created to cover their mistake was a hinge cover you could put on your stroller. This cover is supposed to protect your baby's little fingers from getting caught in the hinge when you're opening or closing the stroller. They should send you this cover when you make a recall claim. If you prefer to return your stroller or get a refund, you will need to let them know.|
|Contact CPSC||If your child was injured in a stroller, you can report this fact to the CPSC. According to the commission, at least 149 claims of injury have been made since the initial recall in 2009. Strollers manufactured after 2010 were crafted with a different design, so only reports on strollers created before that time can be considered in this specific Maclaren strollers recall (recall number 11-222).|
What Happened with the Maclaren Strollers Recall?
By 2012, at least 20 incidents of amputations or near-amputations had been reported by parents. Several families filed lawsuits against the company in an attempt to recover compensation for losses their children sustained. In 2012, when Maclaren USA (by then known as American Baby Products) announced its bankruptcy, Maclaren Europe Limited announced it would take responsibility for any further claims and lawsuits filed against the company.
A former designer for the company, David Netto, also filed a lawsuit against the company, claiming they had misled him about their intentions to file bankruptcy. Overall, the company had a pretty rough few years.
While the process of getting a recall seems straightforward, it can be a bit of a challenge to contact the right people. Since the incident was so many years ago, there likely aren't many of the same people involved in claims processes anymore. Before you call, make sure you have all the relevant information from your claim and are sure that your stroller was created before 2010.
How to Claim a Maclaren Strollers Recall with DoNotPay
Gathering evidence is an essential factor in making a recall claim. If you're not sure what evidence you need, DoNotPay can help you. You'll likely need:
- Photographs that record the date of purchase
- Some sort of proof of your child's injury, if applicable
Once you have the evidence you need, just contact DoNotPay. Through our Product Recalls product, all you have to do is tell us about the product you purchased and provide receipts/other evidence, and we'll contact the company on your behalf. Whether you're looking for a refund, repair, or replacement for your product, DoNotPay can make sure that your request gets delivered to the right people.
How the Product Recall Claims product works:
- Tell us about your purchase, including the product name, brand, store you purchased the item from, price, and date of purchase. If you purchased the item online, enter your transaction details and payment method as well.
- Tell us how you found out about the recall.
- Choose whether you want a refund, repair, or replacement.
- Upload photographic evidence of your purchase and the product if you still have it.
- Choose whether you have the capacity to return the item or not.
And that's it! DoNotPay will send your recall request to the manufacturing company on your behalf, asking for a refund, repair, or replacement. You should hear back from the company directly with confirmation and how the refund/replacement will be issued, or the next steps in getting the item repaired.
Why You Should Use DoNotPay for Your Maclaren Strollers Recall
While you may be able to get a recall solution the old-fashioned way, DoNotPay just makes it that much easier. Instead of waiting for hours or weeks to find the right person, you can simply let DoNotPay handle the claims process for you. In no time, we'll make sure that your evidence goes to the right person and that you get the refund, equipment, or other help you need. We always make sure our customers get what they deserve!
Plus, if you need further help, DoNotPay will be there for you too! We can help you with all kinds of things, including:
- Making warranty claims.
- Filing complaints.
- Disputing seatbelt tickets.
- Getting chargebacks and refunds.
- And more!
If you need help with a Maclaren stroller recall or with any other service DoNotPay can offer, don't hesitate to get in touch with us as soon as possible to get the justice you deserve.