Lidl Customer Service Hacks You Must Know

Jump the Phone Queue for Any Company Lidl Customer Service Hacks You Must Know

How to Skip the Wait and Reach Lidl Customer Service

Whatever your reason for needing to reach Lidl customer service, you may be hesitant. Who wants to wait on the telephone line, being transferred from one extension to the next just to get a question answered, or a wrong righted? If you do not have all day to query customer service, there is a quicker way.

DoNotPay is an app for your smartphone that provides a variety of services. One is to get you help reaching customer service for Lidl, Walmart, Sky, o2, or almost any company. If you need to reach Lidl customer service, use DoNotPay.

Why Might You Need to Reach Lidl Customer Service?

Founded in Germany, Lidl has made its way into many European markets and even jumped the pond to the U.S. With more than 900 locations all around the U.K., Lidl has become more than a grocery store, offering other unique product lines including clothing, DIY tools, toys, and outdoor furniture.

Maybe you purchased a set of chairs that were not up to snuff and you want to return the set or exchange them. You will need to talk with someone in customer service.

Other reasons you may need to talk with customer service include:

  • You are having trouble with your Lidl Plus Account
  • Why have you not received your digital receipt
  • You returned something but have not received a refund
  • You were unhappy with service in one of the stores
  • You were charged twice for one product
  • A food product was spoiled although not yet outdated

How to Reach Lidl Customer Service by Yourself

Reaching the proper department can be a headache, but here are a few access points we found for you.

Lidl Support/FAQ SiteCustomer Service Page
Lidl Phone Number0800 977 7766
Lidl Support

Your Shopping Experience

Whether you were happy or unhappy with your Lidl shopping experience, the company would like to know. On its website, Lidl expresses, ". . . we pride ourselves on offering top quality products at the lowest possible prices. We always aim to make your shopping experience better every time you shop."

The access point to reach your remarks is through this portal.

Lidl’s Return and Refund Policy for Grocery Items

If you are unhappy with any food or grocery purchase, you can return the item anytime within its "Best Before" date. For non-dated items, you have up to 30 days to receive a replacement item or a full refund. You must have your receipt. If you are unhappy with a produce item, you may also get it replaced or a refund, even without a receipt.

Lidl’s Return and Refund Policy for Non-food Items

For something like the aforementioned chair set, if you are not happy with your purchase you have up to 12 months from the date of purchase to receive a replacement or a full refund. You must have your receipt or proof of purchase from one of the Lidl stores.

Even after those 12 months, there is a possibility of a return. For this, you must contact the customer service department. However, the company does not provide that telephone number on its website. There is an email address:

Other Customer Service Issues

On the Lidl website, you may be able to find some additional answers through the Customer Service & Help portal or the Help Desk portal. Good luck wading through all the possible "help" information.

Have DoNotPay Contact Lidl Customer Service for You

There is a much easier way than travelling through the various pages of the Lidl website. Let DoNotPay reach out to Lidl customer service for you. You only need to answer a few questions and the app will get a hold of the correct customer service line and you will not even have to wait in its queue.


  1. Open your web browser and sign up for DoNotPay.


  2. Type in Skip Waiting on Hold and select the product.


  3. Search for the company you'd like to call.


  4. Click on the name of the company and have us do the work for you.


You will save loads of time and a lot of ibuprofen tablets this way! DoNotPay will send you a message when you can speak with customer service.

Who Else Can DoNotPay Reach for You?

Beyond reaching Lidl customer service, DoNotPay can also reach the customer service departments for:

  1. Curry’s
  2. Amazon
  3. EE
  4. Marriott
  5. Virgin Media
  6. Vodafone
  7. John Lewis

The app can reach many, many other stores or service companies' customer service departments. But there is also a lot more to DoNotPay than contacting customer service departments.

DoNotPay Takes Care of Many Chores That Could Otherwise Be a Hassle

Also known as the robot lawyer, DoNotPay can file a complaint or file a legal claim with a small claims court. It can also:

DoNotPay is easy to use and highly cost-effective. One small monthly fee can take care of so much for you that you will wonder how you have been getting through life without it. Check into DoNotPay today!

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