Is JustFly Customer Service Ignoring Your Calls?

Do you feel like throwing your phone across the room in utter frustration whenever you've been put on hold? Whether this sounds like you seems to depend on where you live, Market Watch reported in 2016. According to the report, U.S. consumers typically wasted approximately 900 million hours on hold that year. That's 102,671.51 years in total. This number came from an analysis of over four million smartphone calls made by consumers in the U.S.

Text messaging service TalkTo also discovered that over 50% of Americans say they spend between 10 to 20 minutes per week on hold. That is equivalent to spending 43 days waiting for an agent to return only to inform you that you'll have to speak to their manager — who just might put you on hold too. Have you tried to contact JustFly customer service and experienced the same issue? Well, we have great news. With DoNotPay's Customer Service product, you can skip that long phone queue for good.

What You Should Know About Justfly

JustFly (or JustFly.com) is an online metasearch engine and travel agency similar to TripAdvisor. Founded in 2012 in Montreal, it's an affiliate of FlightHub, a leading online travel agency based in Canada. By 2019, Justfly had garnered around five million active users but was sued by the city attorney of San Francisco, Dennis Herrera. The suit also included FlightHub.

According to federal court documents, the U.S. Department of Transportation, the Federal Trade Commission, and the Better Business Bureau received more than 2,000 complaints from customers who used JustFly and FlightHub. All of those complaints were made against both companies in only two years, more than all the other major online travel websites combined within the same time frame.

In late 2020, JustFly was forced to file for Chapter 15 bankruptcy under Title 11 in the United States Code. This was in part a way to deal with the lawsuit but was also exacerbated by the COVID-19 pandemic.

Countless Complaints of Terrible Customer Service

A quick Google query of JustFly leads to more results of how bad its customer service is than anything else. One is left to assume that after getting sued and filing for Chapter 15, the company figured "What's the point in answering phone calls from angry customers demanding this or that?" An example of some of the most recent complaints can be found on the consumer advocacy site Pissed Consumer:

"Reservation was canceled by airline had a difficult time getting refund still waiting for total refund and response from customer service after speaking with an agent by phone and still waiting."
"We have United Airlines flight reservation for Paris May 2020 that was canceled due to COVID 19 travel restrictions. Just Fly gave us a voucher to use for future travels. It was been difficult and futile to reach and speak to Just Fly customer service for assistance…"
"They are terrible to get hold of and their website sends you all over."
"Very long phone wait to get a representative. Waited for 5 hrs. Unacceptable.. No rep, I rather pay a little more for a great service. User's recommendation: No way."

How To Contact JustFly Customer Service Yourself

As you can see from the reviews, one of the core issues customers have with JustFly is how hard it is to contact customer service. Even if someone does contact customer service, they often complain that they either take forever to respond or merely don't respond at all. With DoNotPay's Customer Service product, you don't have to worry about being among the countless customers posting complaints. Instead, skip that long phone queue for good and get business taken care of.

If you wish to try contacting JustFly customer service yourself, we found the following contact information:

Social Media	Facebook Instagram Twitter
Telephone	1-800-717-5015
JustFly.com	Service and support page (live chat is available)

It's worth noting that if you click the "Live Chat" link, the following message is displayed: "We are unfortunately experiencing longer than usual wait times for Customer Support because of the current COVID-19 situation with the Omicron variant. We thank you for your patience." It's a perfect excuse not to respond to your inquiry and handle your problem, despite being able to make its customer service remote.

How To Jump the Phone Queue With DoNotPay

With DoNotPay, you won't need to waste time waiting on hold. DoNotPay can call any customer service phone number for you and wait on hold in your place. As soon as a support agent takes your call, DoNotPay will notify you, so you can explain the issue and get the answers you're looking for. Here's how to get started/Here's how you can use DoNotPay to skip the Blue Acorn phone queue:

Go to your web browser and sign up for DoNotPay.
Type in Skip Waiting on Hold and choose the product.
Search for the company or organization you wish to call.
Click on the company's name and have us do the work for you.

That's it. DoNotPay will let you know the instant someone picks up, so you can talk to a customer support representative without having to spend a second waiting on hold. Other than JustFly, DoNotPay can help you in the following areas: