Bypass Iceland Customer Service Long Phone Queues Using DoNotPay
Shuffling back and forth while waiting on hold is a nightmare many Brits experience. This is especially true when you want to address an urgent issue, and Iceland customer service takes too long to respond to your call. Waiting on hold for long hours is a fritter of a lifetime you can never recover. The greatest fret is if the line got cut off, meaning you will have to go back to square one.
An average Brit spends approximately 26 days of his life in a waiting phone queue. This case does not solely apply to Iceland customer support but also to other companies, including John Lewis, Vodafone, huge online stores such as Amazon, or even large retail outlets like Walmart and Curry's.
Fortunately, DoNotPay has developed a product to solve this specific hassle: the "Skip Waiting On Hold" product. DoNotPay recognizes the painful efforts of trying to solve the issue alone, and as such, using the Skip Waiting On Hold product will help you save time and energy by standing in line for you and letting you know when a human picks up.
Iceland Customer Service Contact Information
Food items are a sensitive commodity, and you may likely run into an issue you would like to complain about. And here is where Iceland customer service comes into the picture. Their customer care lines are always open from Monday to Saturday from 0800 hours to 1700 hours and on Sundays starting from 0900 hours to 1700 hours.
If you have questions about refunds, they normally take five to seven days. Their customer care line is quick on its feet to respond to any ordering complaints from their customers. If contacting them directly does not work, you can try using their social media pages. Companies are shown to respond much quicker to social media criticism due to its vast influence. Iceland Company is no exception. You can reach them via their Instagram and Facebook pages or Twitter handles. There is a downside to this, of course. Sometimes companies like Iceland filter their comment sections and may delete any posts they feel are detrimental to their credibility.
Alternative Methods to Utilize in Resolving Your Complaints
You have forwarded your complaints to Iceland Company. However, their response is too shallow to accommodate your concerns, and an attempt to get further assistance is futile. In such instances, you can escalate your complaints to independent bodies who will step in to try and resolve the issue. As a consumer, you are entitled and backed by the law and precedence to complain against a company to mitigate any harm that the company in question has caused.
Here are some of the ways you can resolve the issue yourself:
1. Alternative Dispute Resolution (ADR)
ADR should be the first step you take before continuing with any legal actions. As a UK resident, you have a right to raise your dispute with an ADR scheme. These ADR schemes are guided under the Alternative Dispute Resolution for Consumer Disputes Regulations 2015. ADR is a cheaper method involving you, Iceland Company, and a third party who will help resolve the issue.
Common forms of ADR include:
- Arbitration – where the third party makes a decision binding to both the company and you.
- Mediation – here, the third party only helps you and the company to reach an amenable decision that you both agree on.
2. Contact the Ombudsman
An Ombudsman is an independent office mandated to protect the consumers and work to resolve the disputes that arise between the consumers and the companies. The Ombudsman's office is available on 0345 015 4033 or by visiting their website. The Ombudsman can only be contacted when you have tried to resolve the Iceland Company dispute and arrived at an impasse. Typically, the Ombudsman will investigate the complaint after eight weeks from when you made the complaint to the company.
Note: the Ombudsman will not look into complaints already in court.
3. Go to a Small Claims Court
If both ADR and contacting the Ombudsman fail, you can move forward and institute a case in a small claims court. The court will only deal with matters at or below the value of £10,000, so be sure to check with an evaluator first.
Secondly, write a "Letter before claim" to the company informing them of an intent to escalate to the court and await their response. Should the company not respond to the letter after fourteen days from the day you served them, you can proceed and file a case in the small claims court by filing a claim form and submitting it to their registry.
Use DoNotPay to Contact Iceland Customer Service Quickly
Using our "Skip Waiting on Hold" product, you can effortlessly get in touch with Iceland customer service without wasting your extra pounds in terms of time and call charges waiting for them to pick up.
Here are four easy steps to follow to skip Iceland's waiting queue:
- Open your web browser and sign up for DoNotPay.
- Type in Skip Waiting on Hold and select the product.
- Search for the company you’d like to call.
- Click on the name of the company and have us do the work for you.
As simple as that. Immediately a representative from Iceland Company picks up, DoNotPay will patch you through, and you won't have to spend a second being on hold.
We will Jump the Phone Queue for Any Company
Iceland Company is not the only egg in our basket of "Skip Waiting On Hold" service. We will also help you bypass long phone queues for Virgin Media or O2 telecommunication companies as quickly as with Iceland Company.
DoNotPay will also help you quickly get in touch with:
DoNotPay has fast and efficient means to help you, even for companies we have not mentioned. Do not let your life be put on hold while you wait in a long phone queue when DoNotPay has a solution for you. Visit our website today and browse through our pool of solutions tailored just for you.