ByHow to Sue Expedia in Small Claims Court
Online travel agency Expedia helps millions of travelers complete their hotel and airline bookings each year. However, not everyone has a positive experience with the website. Many people have complained about issues such as cancellation policies, failure to receive refunds they were rightly owed, and other issues. The frustrating truth is that in many situations, Expedia customer service is unable or unwilling to resolve customer issues.
If you feel that totaling $10,000 or less, filing a claim in small claims court could be the best solution for you. In fact, many people have already taken this path and been successful. Filing a lawsuit in small claims court can be challenging and complicated, especially if you don't have a lot of prior experience.
Reasons to File a Lawsuit Against Expedia
Chances are, you wouldn't be reading this page unless you had already been struggling with Expedia customer service for quite some time.
Filing a lawsuit is typically the last resort for those who were wronged to attempt to get what they are owed. Before you dive into the paperwork necessary to go to small claims court, it's important to determine whether or not you have a valid case. Let's take a look at some reasons others have sued Expedia in the past and won.
| Sue Expedia for Failure to Issue a Refund | This is one of the most common reasons people take Expedia to small claims court. If your Expedia contract says you should be eligible for a refund but customer service has failed to provide you with cash back, you might be able to sue for it. For example, if you accidentally purchased two tickets instead of one, or double-booked a room, these are situations where Expedia policy typically entitles you to a refund. |
| Sue Expedia for Unexpected Charges | If you receive an unexpected fee after booking that was not mentioned at the time of payment, you should be entitled to have that money refunded. If customer service fails to address this issue, you might have to escalate the situation to small claims court. |
| Sue Expedia for Unfulfilled Reservations | If you paid for an airline ticket or hotel room but arrive to be told they have no record of your reservation, this is an error that Expedia should fix by offering a refund. |
File a Lawsuit Against Expedia by Yourself
It's possible to file a lawsuit against Expedia by yourself. The process will involve several steps, from initially gathering all of your information, establishing pre-filing requirements, locating the appropriate paperwork, paying any required filing fees, and more. In order to have the best chance at a verdict in your favor, it is absolutely essential that you complete all tasks correctly and accurately.
It can be challenging for a non-expert to file a lawsuit independently, but if you're certain that you have a valid case and would like to proceed the steps you should take involve:
- Contact Expedia customer service to ensure they are unable to resolve your issue.
- Assemble all of your evidence and detailed information about your claim.
- Prepare any depositions you will need and determine the pre-filing requirements for your case.
- Send a demand letter to Expedia
- Prepare court filing paperwork and pay filing fees and serving costs
- Go to court
The Dangers of Filing a Lawsuit by Yourself
Unfortunately for those who are seeking justice, filing a lawsuit in small claims court can be a lengthy and stressful process to undertake independently. Filing any type of lawsuit involves complicated paperwork as well as several steps that need to be completed perfectly in order to be seen by the court. If you are willing to independently complete all necessary research to ensure you fill out the paperwork your case requires correctly, you are still not guaranteed to win your case.
Some potential dangers of filing a lawsuit by yourself include:
- Not understanding how much evidence is sufficient to win your case.
- Inability to locate all required forms or where to file them.
- Being unfamiliar with technical requirements and local laws relating to your case.
- Being unprepared for any claims Expedia will make in its defense against you.
How to Sue Expedia With DoNotPay
It can feel intimidating to sue a big corporation like Expedia yourself, but you don't have to go through this process alone. DoNotPay will provide you with all of the information you need and give you the best possible chance at collecting the money you are owed. If you work with us, the steps are simple:
- Log in to and select the Sue Now product
- Enter the dollar amount you are owed
- Select whether you need a demand letter or court filing forms
- Describe the reason for the lawsuit and submit any applicable details, including photo proof
Then you're done! DoNotPay will generate a demand letter or court filing forms for you, and we will even mail Expedia a copy of your demand letter. Filing a claim has never been this easy.
DoNotPay is the Easiest Way to File Suit
Lawyers are expensive and shady. That's why there's DoNotPay, the world's first AI-powered robot lawyer. DoNotPay takes the stress and hassle out of filing a lawsuit by providing you with everything you need. Need to sue an airline for lost baggage? We’re here. Did AT&T or Verizon throttle your internet? We’ve got you covered. Got a score to settle with Uber? You guessed it. DoNotPay is your one-stop shop for legal help with the touch of a button. We can also:
- Create child travel consent forms
- Sign-up for clinical trials
- Contact embassies and consulates