How to File a Complaint Against a Mortgage Lender With DoNotPay

Most people perceive owning a house as one of the most significant investments one can make. Therefore, it is essential to understand errors that may arise from purchasing a mortgage. But more importantly, you should understand your rights as a borrower.

Some of the commonly filed complaints against mortgage lenders include:

Discrimination against a borrower due to gender, race, religion, age, marital status, nationality, and so on.
Fraudulent or unethical practices that cause financial harm to a borrower
Faulty deposits
Abusive interest rates

If you have a , worry not. It is in your best interest to consult DoNotPay today to see how they can help you file a complaint at the comfort of your home faster and more conveniently.

Filing a complaint against a mortgage lender is just one of the many things DoNotPay can help you with. We can help you file complaints against companies such as:

Filing Complaints About Mortgage Companies on Your Own

In most cases, a mortgage company can either be a bank or another lending institution. To enter into a legally binding mortgage agreement with any of these institutions, you are required to sign a written mortgage contract.

Although some occasions may arise and lead to a dispute, the best way is to resolve the issues between yourselves as lawsuits are time-consuming and expensive. Here is what you should do to on your own:

Review your duly signed mortgage loan document to understand your rights as a borrower and the lender's obligations.
Consult other legal documents related to mortgage contracts.
Contact the mortgage lender and make genuine efforts to resolve the dispute.
Reach out to agencies or institutions that regulate mortgage lenders.
Seek legal action if you fail to resolve the issue with the lender or receive unsatisfactory help from institutions that regulate mortgage lenders.

Where to Report Complaints Against a Mortgage Lender

If you fail to resolve your issue with the lender, you can lodge your complaint with regulatory agencies such as:

Consumer Financial Protection Bureau (CFPB)

CFPB is a U.S government agency that regulates mortgage lenders against discrimination. Therefore, the agency requires you to have made genuine efforts to resolve the matter you are filing a complaint against.

To file a complaint, fill out this online complaint form. Be sure to: describe your situation, including important dates and amounts, attach duplicates of supporting documents, state the name of the company you are complaining against, and provide your email address and mailing address. Note that you can only file once, so give all required details during the initial filing.

You can also call (855) 411-CFPB.

The Federal Trade Commission Act

The Federal Trade Commission Act reviews complaints related to unfair and deceptive practices such as undisclosed mortgage fees and misleading statements on the company's ability to offer a mortgage. You can also file an online complaint in their website.

Better Business Bureau (BBB)

You can file an online complaint against accredited and non-accredited mortgage lenders in North America at the BBB. Complaints are resolved within 30 days.

The Office of the Comptroller of the Currency (OCC)

The OCC regulates mortgages issued by national banks or federal savings institutions. Please note that you can only file complaints that have not been previously litigated.

Be sure to disclose: your name, mailing address, phone number, email address, name and address of the mortgage lender, account type, name of the person you contacted at the lending institution about the matter and the response (if any), and a detailed explanation of your complaint.

To file a complaint, fill out this online complaint form or contact the OCC through the details below:

Telephone Number

+1-800-613-6743 (7 AM to 7 PM CT every Monday to Friday)

Fax Number

+1-713-336-4301

Mail Address

Comptroller of the Currency

Customer Assistance Group

P.O. Box 53570

Houston, Texas 77052

How to Seek Legal Assistance Against a Mortgage Lender

Some complaints, such as offering mortgage loans at abusive interest rates, can lead to lawsuits.

Suppose you cannot resolve your issue with the mortgage lender and the above regulatory agencies. In that case, you can hire a lawyer to advise you on the mortgage loan laws in your area, educate you on your rights and obligations as outlined in the contract, initiate negotiations on reviewing the mortgage contract, or file a legal claim on your behalf against the mortgage lender.

Suing a Mortgage Lender With DoNotPay Is Fast and Easy

Legal matters are stressful, expensive, and time-consuming. But does this mean you cannot seek legal assistance against a mortgage lender? DoNotPay will help you file your unresolved issues against any company faster and more conveniently.

Here is step-by-step guideline on how to file complaints against mortgage lenders:

Log-in to DoNotPay and select the Sue Now product.
Tell us how much you are owed by the company, if applicable.
Select the reason for your lawsuit.
Provide details about why you're filing the lawsuit including photographic proof and other important information.

DoNotPay will draft your demand letter and email a copy to the individual or business you are suing.

Can DoNotPay Help Filing Other Types of Complaints

Looking for the perfect solution to relieve your stress of filing a complaint? Worry not, DoNotPay can help you launch complaints against companies including, but not limited to:

What Else Can DoNotPay Do?

DoNotPay is a multi-faceted organization that uses artificial intelligence (robot lawyer app) to help you fight against large organizations and solve your most worrisome problems.

Are you worried about how you can renew your call registration, acquire a clean credit report, dispute seatbelt tickets? DoNotPay will make it easy to seek legal action within minutes. DoNotPay can also help you with:

Need help filing a lawsuit? Sign up with us today.