How to Delete an Amazon Review
Are you aggravated by customer complaints that aren't legitimate, for one reason or another? Then you probably want to know how to delete Amazon reviews the fast and easy way, without jumping through Amazon's hoops.
It's a tough challenge, though, as Amazon's reputation for letting reviews and feedback stand is the reason customers flock to the platform to learn about real-world customer experiences with products before they purchase them, whether they do so on Amazon or elsewhere. And if you have scathing reviews on your product pages, you're definitely going to want to get them removed before they cost you business.
Let's take a look at how to delete Amazon reviews through the platform itself, and how DoNotPay can do it for you in just four easy steps.
Delete Amazon Reviews on Your Own
There are two ways you can get a review taken down on Amazon. The first is straightforward: Next to the review you have the option to report abuse, and you can click on it as a simple flagging option. While Amazon discourages you from requesting third parties to also use this reporting button, you can do so, but isn't it awkward to ask friends, family, employees, and other customers to help you out in this manner?
The second method requires you to go to your Seller profile and open a support ticket:
- Select "Account Settings."
- Select "Orders."
- Select "Customer feedback problems."
Use the comment field to briefly share why you believe the review should be removed.
Valid Reasons for Review Removal
The following are good examples of instances when Amazon will delete feedback from your product page:
- The complaint was about Amazon's fulfillment services, rather than your product.
- The review contains profanity or hate speech.
- The reviewer is a competitor.
- The review is about a different seller of the same product.
- The reviewer was using the product in ways for which it was not intended, or clearly did not follow instructions.
- The reviewer did not fully read the product description, selection options, or sizing information before purchasing.
Your job is to prove the review meets these criteria, and that will require some homework on your part. But if you support your case and, if necessary, you're persistent, you should be able to get the review removed.
When Bad Reviews Are Good Opportunities
It's important to get rid of Amazon reviews that misrepresent your products and services. You'll most likely do your best to have extremely negative reviews removed, but did you know that bad reviews can help you build brand trust?
If you respond to your reviews—both good and bad—in a professional, helpful manner, and you demonstrate that you're willing to provide a solution to unhappy customers, potential customers will find you more relatable and trustworthy. And customers who only see positive reviews might suspect that you've tampered with the process.
Here are a few tips on responding to negative reviews:
|Respond professionally||If the review is unkind and could be damaging to your business and reputation, respond to the review. It could be difficult, but try to be as kind and understanding as possible.|
|Offer to rectify whatever caused the issue||If they are complaining about poor service at your restaurant, compliment them with a free meal and an apology.|
|Don't try to defend yourself||If you are able to communicate through a private channel, such as messenger or email, do so.|
Amazon allows you to respond to reviews, and if you show that you engage with your customers, they may be more likely to take you seriously when you want an unfair negative review removed.
How DoNotPay Will Delete Amazon Reviews For You
Sometimes, we don't have the time to contest bad reviews—especially if we're running small businesses online, and have our hands full. And while you might wish you had a lawyer to help fight negative, erroneous, or even libelous feedback, you probably don't want to spend thousands of dollars to get it done.
Did you know you could have the next best thing to a lawyer, right in on your smartphone or laptop? It's true, with the DoNotPay app. Here's how it works:
- Select which platform the review was posted on.
- Enter the url to the review and upload a photo to help us identify it.
- Indicate why you want to report the review and also provide a detailed description.
- And that's it! We'll report the review so that it gets investigated by the platform and taken down once they determine it's inappropriate.
There's always the option of taking the reviewer or even Amazon to court, and DoNotPay can help you file a lawsuit!
Have Bad Reviews on Other Platforms?
DoNotPay can remove bad reviews on any third-party review site. Here's how we can help:
- Delete a Google review
- Remove photos from Google My Business
- Delete Yelp reviews
- Remove Reviews on Facebook
DoNotPay: Everyone’s Robot Lawyer
Whether you're a business or a private citizen and consumer, DoNotPay likely has solutions to the problems that you've had simmering on the back burner. You know, those tasks that might feel overwhelming, or that you just don't feel are worth your time—even though tackling them could save you money and make your life easier. Do you have any of the following on your to-do list?
- Prevent and fight identity theft
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If you found us because you need to delete an Amazon review, that's the perfect way to get to know DoNotPay. Sign up today to remove negative reviews instantly, and improve the reputation of your business before it's too late!