How to Delete a BBB Review Easily
BBB, also known as the Better Business Bureau, is a nonprofit organization that most customers go to if they want to see ahead of time how well a business is likely to interact with them as a customer. While there's no guarantee a rating or review will match the business's performance, it can be a beneficial consideration alongside other factors.
If you're interested in learning to protect your company's reputation, there are two routes you can take:
- Contact BBB yourself and make a report
- Enlist DoNotPay to make the report for you
With DoNotPay, you not only get the task completed quicker — which will ensure fewer potential customers see the review. You can also report photos and reviews from other platforms as well (i.e., Yelp, Amazon, Facebook, Google, Google business, etc.).
What Are BBB Reviews and Ratings?
often play a significant role in customer purchasing decisions. The nonprofit sources information directly from a company's site and what's available publicly. Using the data, they gather from customer complaints, time in business, transparent practices, licensing, advertising issues, etc., the BBB rates a business from A+ to F.
The top ratings are:
Customers also come to the BBB site to see specific reviews and how the business handled problems in the past. Customer reviews will last three years before dropping off a company's profile.
If they see a particularly negative review, it will likely deter them from purchasing from that company.
Can I Get a BBB Review Deleted?
It is as simple as contacting the BBB in writing to get a review deleted if you're the author of the review. However, a company that wants a review deleted may only get its wish in one or more of the following scenarios:
- The review is fake or falsified.
- The encounter mentioned in the review was not in a marketplace setting.
- You ask your customer to contact BBB to take the review down, and they do.
How to Respond to a Negative BBB Review Without Deleting it
Since the BBB and most customers find that responding to customer reviews makes a company a better business to work with, just deleting all of your problems won't always be enough. Sometimes it's more beneficial to respond:
|Do not be too hard on yourself||Take the negative review as a learning opportunity to improve your business.|
|Identify common themes and patterns||Assess the negative reviews, find out what issues your clients have with your business and do something to deal with the complaints.|
|Respond quickly to the negative reviews||Assure the customers that their reviews have been received, and thank them for their feedback.|
|Pick your battles||Do not at any point engage with online trolls who are only looking to tarnish your business. Going back and forth with them will not benefit you in any way.|
How to Delete a BBB Review by Yourself
You can by contacting customer service at 1 (703) 276-0100 and making a case as to how the complaint is falsified or by contacting the customer directly to resolve the issue. It's important to note here that resolving the issue with the customer does not necessarily mean that the complaint will be deleted.
The customer is the one who must delete the complaint if it is legitimate, so you want to make a substantial impression that encourages them to take action as soon as possible. Or, at the very least, ask politely.
Furthermore, sending a report to BBB can be a hassle as customer service will likely transfer you from department to department before reaching the right person for the case. While getting a BBB review deleted is possible, it is also time-consuming and challenging.
On the other hand, DoNotPay can handle the report for you. All you have to do in this case is enter details about the review.
How to Delete a BBB Review With DoNotPay
If you feel that a customer's BBB review violated BBB's review standards, reporting it is a must to ensure your business isn't negatively impacted. This is often time-consuming and more than businesses have time for.
You have enough on your plate, so let DoNotPay for you in just four steps:
- Select which platform the review was posted on.
- Enter the url to the review and upload a photo to help us identify it.
- Indicate why you want to report the review and also provide a detailed description.
- And that's it! We'll report the review so that it gets investigated by the platform and taken down once they determine it's inappropriate.
Are There Other Reviews DoNotPay Can Report?
Yes, absolutely. DoNotPay is an automated platform that handles a wide array of tasks you may face — now and later. Right now, DoNotPay can report and delete a BBB review for you, but later you can benefit from reporting reviews on additional platforms like Google, Yelp, Yahoo, Untappd, Avvo, Amazon, Walmart, Glassdoor, and many more.
While you're at it, take advantage of everything our platform has to offer by also checking out products for:
- Paying your bills online
- Earning an additional income online
- Finding the best schools for your children
- Filing a police report no matter where you're at, etc.
Visit DoNotPay today!