Did Greene King Ignore Your Complaints? — Here's What To Do

Greene King is arguably the biggest provider of fun times in the UK, with over 2700 pubs, hotels and restaurants in the region. While partying and making merry entails being in a jolly, conflict-free state, issues may come up that may not please you, ranging from quality of service, booking cancellations or overcharging, poor levels of cleanliness and housekeeping, rude staff and even room temperature.

If you need to file a Green King staff complaint or a Greene King complaint, you should use a convenient platform such as DoNotPay.

We can also help you air your grievances against companies such as

• BBC
• Starbucks
• Chipotle
• Royal Mail
• British gas
• Tesco
• Ofcom
• CarShield
• Virgin Media
• Hermes

Greene King Customer Support

If you want to make a Greene King complaint, you can do so using the following avenues

• Through the Phone

You can call 01283 498400, and an agent, on the other hand, will hear your case. While it might have some waiting, filing a complaint is the easiest way to get in touch with the support as you might get an immediate response.

• Post

You could also write them a letter describing your concerns and the issues you would like the customer service to resolve. Greene King will likely reply to your correspondence once they receive it, although this could take time.

• Offer Them a Visit

Another option would be to visit the nearest Greene King establishment and talk to the manager. It is best to resolve the issue in the respective pub where you had the unfortunate experience by talking directly to the staff or manager.

If you experience the issue while in a Greene King facility, it is best to raise the issue while you are there rather than doing it later on. You could choose to take photos or a video of your issue, should you need any evidence. Also, keep the dates and have a vivid account of the events. Retaining the receipts of overcharges can also help get the issue dealt with promptly.

In summary reach Greene King Customer Support and social media through

Alternative Ways to File a Complaint against Greene King

If you raise the issue with Greene King, and they remain unresponsive for eight weeks, or you do not agree with their final decision, you could decide to seek redress through the following organisations:

• Alternative Dispute Resolution for Retail (Retail ADR)

Retail ADR can come to your aid if you want to escalate your complaint to resolve it quickly. You can do this by filling out their consumer complaint form to begin the process, which you can do by post after phoning the organisation on t0203 540 8063 and having them send you a form.

Once you have completed the form, send it to RetailADR, 12-14 Walker Avenue, Stratford Office Village, Wolverton Mill, Milton Keynes MK12 5TW.

You could also file your complaint online by visiting the retail ADR portal. While at it, provide all relevant information, including receipts and photographs and a vivid description of the events.

Retail ADR has the powers to ask Greene King to take actions such as offering an apology, a refund, exchange or financial award by way of monetary compensation.

The adjudicator's decision does not bind you, and you could decide to take the matter to court if you are not satisfied with the outcome.

• Small Claims Court

You are within your rights to take the issue to a small claims court if you experienced poor service or were sold a faulty product by Greene King. Before embarking on this process, ensure you have evidence such as letters or receipts, photos of damages and a witness statement from someone who saw the event occur. Also, check on the cost of making a claim, as you do not want it to cost you more than you are claiming.

Once you are sure of all these considerations, follow these steps.

1. Write a letter informing the organisation of your intention to sue and start proceedings
2. Fill in the claim form
3. Send the form and pay the fee
4. Await the defendant's reply

The small claims court process can get prolonged, as the defendant may decide to challenge your claim or even issue a counterclaim. You cannot use a small claims court for an amount exceeding £10,000 in England or Wales.

DoNotPay Can Get Refunds for You in an Instant

Your stay at a Greene King establishment may not materialise due to factors such as

• Pub closure
• Government regulations

If this happens, you are eligible for a refund, which can be made to your card, or you could be given a gift card to spend later at the establishment. You could also end up cancelling your stay due to an overseas commitment.

DoNotPay can help cancel your Greene King booking by contacting the organisation's reservation team. We can also help cancel subscriptions if you follow these easy steps.

1. Log in to DoNotPay and search for the Manage Subscriptions product
2. Provide the name of the subscription service you want to cancel
3. Provide your account details such as email address and username

We can also help you get refunds. All you have is to follow these steps.

1. Search for cash back on the DoNotPay website
2. Start the process to find the right app or website for you
3. Answer the questions posed

Get Any Customer Service Issue Resolved With DoNotPay

If you want a customer service issue sorted out but are discouraged by the phone queue, worry no more. We can wait in line on your behalf and notify you once a company agent is ready to take the call. All you have to do is

1. Open your browser and sign up with us
2. Type in skip waiting on hold and select the product
3. Search the company you would like to get in touch with
4. Click the name of the company and let us do the rest

What Else Can DoNotPay Do?

Aside from helping you complain to various organisations, we can also give you a hand in

• Negotiating hotel bills
• Drafting standardised legal documents
• Getting air flight compensation
• Getting free trials

Create a DoNotPay account to get our wide range of product offerings.