How to File a Formal Complaint Against Flow Energy

File a Complaint Against Any Company How to File a Formal Complaint Against Flow Energy

How to File Flow Energy Complaints Without Hassle

Flow Energy opened its doors in 2013 as a domestic energy supplier. However, in 2019, the company was among other energy suppliers that were bought by Octopus Energy and now operates under the new brand name. You may be wondering where you can lodge .

Although Octopus Energy enjoys positive customer reviews as reported by TrustPilot, Flow Energy customers present varying complaints. Most of these customers complain of poor customer service, high prices, and estimated bills that are also inaccurate. If you are struggling with complaints that take too long to resolve, DoNotPay has the solution you need.

With the help of an automated platform that operates around the clock, we can help you resolve your Flow Energy complaints within the shortest time possible. Our easy-to-use platform also handles complaints from other companies such as Starbucks, Chipotle, CarShield, and Virgin Media among others. Are you wondering how to contact Flow Energy to make a complaint or looking for alternative options to present your complaint? Here is what you need to know

How to Contact Flow Energy to Make a Complaint

Because Flow Energy is now owned and operated by Octopus Energy, you can  to the latter. You can contact Octopus Energy customer care via phone, email, or through the company's website. Customer support is available Monday through Thursday between 9 am and 5 pm.

By Phone

If your complaints need immediate attention, you can contact customer support by phone and discuss your issue with a live customer support agent. You will be required to provide specific details to help the company resolve your issue with ease. To make the process easy, you need to provide the following details:

  • Your contact info
  • Your energy account number
  • More information about your complaint
  • More information on how the issue affects you
  • Your preferred solution to the problem

By Email

You can send an email to the customer support desk and explain your issue. Although the reply may take longer depending on the queue, customer support normally replies to customer emails within one hour. The longest you may have to wait before getting a reply is one day.

Through the Website 

If you wish to raise your complaints via the company's website, you can visit their Support Page. Here, you will have your issue reviewed by the relevant department and the most appropriate solution offered.

Social Media

You can also raise your issue via the company's social media platforms the same way you would for other companies including British Gas, BBC, or Royal MailContact the company via Facebook or Twitter and your issue will be addressed by one of the company's customer support agents.

You can reach customer support for Flow Energy via Octopus Energy contact info:

How to Contact Octopus Energy Customer Support
Email -
Email -
Phone0330 164 1080
Support Page
FacebookOctopus Energy

Other Ways to File a Complaint Against Flow Energy

If Octopus Energy fails to address your issue satisfactorily, there are other legal options you can pursue.

ADR Schemes

Alternative dispute resolutions (ADR) schemes provide different ways of resolving your issues without involving the court. Through mediation, an independent third party will look into your case and try to resolve issues between you and the company.

A third party can also use the arbitration method and make a binding decision based on facts provided by both the company and the consumer. If your case has taken more than 8 weeks to resolve, you can contact Ofcom at 0300 123 3333 or 020 7981 3040 and present your case.


You can contact an energy ombudsman who can help you out. However, if you have already filed your case in a court of law, an ombudsman will not interfere with the case. You can consult an ombudsman if:

  • You have complained to Flow Energy but haven't received a satisfactory response.
  • The company takes too long to respond to your complaint.
  • You have issues concerning the provision of services.
  • You have unresolved issues concerning your tariff.

Here's how you can make a complaint to an ombudsman:

  1. Fill out a complaint form or write a letter to the energy ombudsman.
  2. Provide your name and contact info.
  3. Provide the name and address of the company you are complaining against.
  4. Give a detailed description of the issue at hand.
  5. Offer a suggestion on the solution you would wish the company to provide.
  6. Provide details of what you have done in an attempt to resolve the issue.
  7. Provide relevant copies of documents supporting your case including receipts, invoices, or letters.

You can contact the energy ombudsman via phone at 0330 440 1624 or send them an email at

Small Claims Courts

If you still can't get a solution to your issue, you can sue the company in a small claims court and seek justice. If your dispute amounts to not more than £10,000, you can sue the company and get compensated.

Let DoNotPay Help You Resolve Any Customer Services Issue


Are you struggling with a customer service issue with any company? DoNotPay can help. In addition to helping you resolve  with ease, our automated program can also help you resolve customer service issues with other companies, including Tesco, Hermes, and Ofcom. We can help you contact the company either by calling or sending an email to ensure that you get the help you need.

DoNotPay offers the following products to help address your complaints:

  1. Manage Subscriptions
  2. Negotiate Bills
  3. Skip Waiting on Hold
  4. Warranty Claims
  5. Sue Now
  6. Chargebacks and Refunds

How Else Can DoNotPay Help You?


Besides helping you resolve customer service issues, DoNotPay can help you with other issues, including:

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