How To Get Compensated For An Eversource Power Outage

Utility Outages How To Get Compensated For An Eversource Power Outage

Can You Be Compensated for an Eversource Power Outage?

If you were adversely affected by an , you may be entitled to a refund, credit, or even cash compensation. The question is whether you're willing to go through the process of submitting a claim.

Filing a request for compensation after a power outage means going up against a large company, and going it alone means cutting through a lot of red tape. That's why letting DoNotPay negotiate the hazards of filing a claim on your behalf is the right decision!

How You Can Check For an Eversource Power Outage

The first thing you want to do when the lights go out is to find out if it's just you, or if it's a widespread event. After you've looked out the window and determined your whole block is dark, keeping tabs on the outage is easy if you go to the Eversource outage map. From here, you can check on the outage's ongoing status, and even report the outage if it looks like nobody has done so. 

This is a good time to start taking notes because documenting how you monitor the outage can help you build your case. After all, you want to know when you can get back to business, or enjoy your home without worrying about you or your loved ones getting injured in the dark. 

Why Power Outages Can Be So Costly

We pay a premium for power service, and when we lose it, we deserve a refund or credit for the time we weren't able to use it. After all, we depend on power to run our businesses and homes, keep us safe and healthy, and power the devices that keep us connected to our loved ones and our work. Here are just a few reasons why power outages can be expensive: 

  • Lost revenue
  • Lost wages
  • Personal injuries and health risks
  • Interrupted security system service
  • Interrupted internet service
  • Spoiled perishables, including medicine
  • Damaged or destroyed electronics—even if surge protectors are in use
  • Property damaged by line crews

How to Pursue Compensation for an Eversource Power Outage On Your Own

Once the power is restored, and you've had time to check for any damaged property or other losses, it's time to decide whether you want to file a claim for those losses. If any of the circumstances listed above affected you, you will need to gather evidence to support your claim.

Gather the Documents you need to Strengthen your Compensation Claim: 

If you're going to take on Eversource on your own, you must be detailed in your records.

  1. Your record of the outage's duration, as well as times you've tried to reach customer service. It's also a good idea to note if you reported the outage.
  2. Receipts for items damaged as a result of the outage, and photographs of any damage. 
  3. Itemized medical bills for injuries incurred during the Eversource power outage. 
  4. Pay stubs and daily sales receipts to prove loss of wages or business. 
  5. Any precautions taken to protect persons and property in case of an outage. 
  • Battery-operated safety lights
  • Auxiliary power, as from a generator or battery packs
  • Quality surge protection devices for your electronics
  1. The account information, including account number, billing address, and name under which the account is held.

Find the Contact Person to Whom you'll Send your Claim:

Whenever possible, it's a good idea to find out who is in charge of power outage compensation claims. That's not always easy, since it usually involves spending time on hold with Eversource's customer service department, which you can reach by calling 1-800-286-2000. Here's the information you want: 

  • The name of the supervisor in charge of damage claims
  • That supervisor's department name
  • That supervisor's direct line and e-mail address
  • That supervisor's mailing address, if it differs from the one below:

Send your Claim to Eversource

Once you have compiled as much information as possible, write a cover letter that clearly states your request for compensation, and that introduces the evidence you're supplying. Let them know you'll be following up within 10 to 14 days. Make sure you include your daytime phone number and e-mail address. 

Send your claim via USPS with delivery confirmation to the supervisor in charge of claims at: 


107 Selden Street

Berlin CT 06037

Keep your postal receipts for your own records. 

How to Get Compensation for an Outage Using DoNotPay:

If you want to get compensation for an outage but don't know where to start, DoNotPay has you covered in 9 easy steps:

  1. Go to the Outage Refunds product on DoNotPay.

  2. Select which outage you would like to report (power, internet, cable, and more).

  3. Select your energy provider and enter your account number.

  4. Indicate when the outage started and how long it lasted.

  5. Verify your account information.

  6. If you want to be reimbursed for losses related to a power outage, choose whether you want to be reimbursed for personal injuries, damaged property, or both.

  7. Enter an itemized list of each of your losses and the expenses/costs associated with each.

  8. Upload documents or photographic evidence that proves your losses. Also add the names of any witnesses who can attest to your losses if possible.

  9. Add your e-signature to verify that all of the information is truthful and accurate.

Does DoNotPay Help With Other Types of Outages? 

Yes! We'll help you file a claim with any power or internet service provider across the United States, including these:

What Else DoNotPay Can Do For You

Why Should You Use DoNotPay? 

Because we're...


We'll file your claim immediately, with no trips to the post office!


You don't have to wrangle paperwork or hunt down supervisors. We'll do that for you.


You can rest assured knowing we'll make the best case for you.

Why not save yourself the time and headache, and let us file your  today? 

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