Everything You Need to Know About Employee Complaint Hotlines

HR Complaints Everything You Need to Know About Employee Complaint Hotlines

What Are Employee Complaint Hotlines?

An employee complaint hotline is a service that allows employees to report inappropriate or unethical behavior in the workplace. Rather than filing an official complaint about a coworker or a manager, many employees prefer to send in anonymous complaints through their company’s hotline service. All in all, if an employee is uncomfortable with sharing their concerns in person, a hotline is a good alternative to start off.

Common Employee Complaints and What They Report

There are many workplace situations that can require an employee complaint whether it’s against a coworker, a boss, or about the work environment in general. If you’re looking to make a report, you should know what category your complaint falls under. The table below explains the top 5 types of complaints Human Resources departments in the US receive each year:

Complaint Incident
Discrimination An employee is treated differently or unfairly because of their gender, race, religion, nationality, disability, pregnancy or maternity. 
Bullying An employee is met with repeated acts of intimidation, aggressive behavior, exclusion and unreasonable work demands by another employee or a group of colleagues. 
Harassment An employee experiences a hostile working environment that threatens his or her productivity at work. Many variations of harassment include verbal, physical, and sexual harassment or emotional abuse and cyberbullying.
Unethical behavior An employee can report unethical behavior when they witness a violation of moral and legal obligations in the workplace. Unethical behavior constitutes the falsification of company documents, employee theft or violence, misuse of work hours, and more.
Violations of the Law An employee can report illegal behavior as well as illicit activity taking place in the workplace. Unlawful activity includes criminal activity, failure to pay wages, and bribery.

 


Standard Process for Filing Complaints through HR 

Before the emergence of employee complaint hotlines, complaints were only processed by HR departments or direct supervisors. The process of reporting a complaint to HR would usually look like this:

  1. Identify the grievance. The employee identifies what type of misconduct he or she is reporting (harassment, discrimination, etc).
  2. Prepare evidence. The employee gathers evidence and other supporting documents to build his or her case. Such evidence could include emails, work documents, and/or credible witnesses who can confirm the validity of a complaint.
  3. File an official report. The employee submits his or her complaint to HR, who will then begin the investigation process.
  4. Wait for a decision. After the complaint has been made to HR, the employee waits while HR handles investigations, conducts interviews with all parties involved, and studies the presented evidence. From here, they will make an informed decision regarding the complaint.

The Benefits a Reliable Complaint Hotline 

Because the process for making complaints to HR is quite tiresome, anonymous reporting hotlines have become more popular among employees, especially for those who work for larger companies. There are a number of ways that employee complaint hotlines can benefit both employees and a company:

  • You should always try to report inappropriate behavior. With anonymous hotlines, employees feel more encouraged to report inappropriate workplace behavior. These reports are crucial to HR and company management to halt unethical or disruptive activities in the workplace, and eventually build better policies to prevent subsequent incidents.
  • Reporting is accessible and efficient. Employee reporting hotlines are easily accessible by any complainant 24/7. Unlike the standard HR complaints process where both the complainant and management have to be physically present for the complaint to be made, this system makes the process easier and more efficient.
  • Complainants stay anonymous. Complainants now have the choice to protect their identity or not when making a complaint. This encourages those employees who would rather not let their identity be known to come forward with necessary complaints.
  • Employees feel valued by management. When a company allows for complaints and reports to be made anonymously, employees feel HR values their voice. Because the company ensures anonymity and confidentiality, employees are more inclined to trust management.

Anonymous Online Employee Complaints with DoNotPay 

Not all companies have an employee complaint hotline available. If you’re looking for another alternative to remain anonymous, DoNotPay’s Anonymous HR Complaints service is the way! Here’s how you can do it:

1. First, log in to DoNotPay and open the Anonymous HR Complaints product

 

2. Then, enter your employer’s name and the address of your HR department

 

3. Finally, describe the issue or concern and offer a solution to be implemented

 

That’s it! The letter will not contain any personal information and DoNotPay will automatically mail the letter to your HR department! Furthermore, if you decide to make a complaint with DoNotPay, your identity stays anonymous and safe.

Other Ways DoNotPay Can Help You 

Whether you’re reporting your boss, complaining about discrimination, or making any other type of HR report, DoNotPay has a plethora of services available to you. In addition to the Anonymous HR Complaints product, here are some other ways DoNotPay offers assistance: