How to Reach EDF Energy Customer Service Without the Wait

Jump the Phone Queue for Any Company How to Reach EDF Energy Customer Service Without the Wait

How to Contact EDF Energy Customer Service Fast

Whether there's a mistake on your bill or a problem with your service, there are many reasons you might need to talk to EDF Energy customer service. In many cases, speaking to a representative live is the best way to resolve your issue. However, getting connected with someone can involve a long wait listening to annoying hold music. This makes the entire process of making your call take longer and feel more stressful.

When you need to call customer service, DoNotPay can help you get in touch with the team at EDF Energy or any other companies you work with. Here's what you should know about customer service communication with EDF Energy.

How to Contact Customer Service at EDF Energy

Getting hold of a human customer service representative is a struggle for many consumers or clients, even with companies like Amazon.

EDF Energy offers a number of ways for customers to get in touch. These methods each have different available hours and levels of convenience.

EDF Energy Customer Support
WebsiteContact Us
WhatsApp07480 802 942
Text Message07481 341 928
Phone Number0333 200 5100

1. Online account

For basic issues like submitting meter readings, reviewing your bills or changing certain aspects of your service, you can use MyAccount online. Since this is available 24/7 and doesn't require speaking to a representative directly, it's usually the best way to answer simple questions. You can use your email address to log in or set up your MyAccount.

2. WhatsApp

Customer service messaging through WhatsApp is available from Monday to Friday from 7 am to 11 pm and Saturday and Sunday from 8 am to 8 pm.

3. Text message

Text message service is available from Monday through Friday, 7 am to 11 pm and 8 am to 8 pm on weekends. You can send in your query at any time, and a representative will get back to you when available.

4. Phone

If you'd prefer to speak to a person, phone service is available Monday through Friday from 8 am to 6 pm and Saturdays from 8 am to 2 pm. Mondays are usually the busiest, especially in the morning. During the week, it's best to avoid lunchtime hours of around 11 am to 2 pm. If you only need to make a bill payment, you can do this using an automated phone service 24/7.

5. Live chat

You can use live chat to speak to an advisor 24/7.

How to Contact EDF Customer Service in an Emergency

Sometimes you have an emergency related to your energy service, so it's important to know who to call when there's a problem like a gas leak or a power cut.

If you smell gas or otherwise believe you might have a gas leak

  1. Open all doors and windows
  2. Extinguish any flames like candles or cigarettes
  3. Call the National Gas Emergency Services line at 0800 111 999.

If you're experiencing a power cut, call 105 services. This will let you report the power cut and get the latest information about what's happening and when you can expect the problem to be resolved.

Easily Contact EDF Energy Customer Service With DoNotPay

Sometimes speaking to a person is the best way to resolve a problem you're experiencing with your energy service. However, getting someone on the phone can require a long wait in a hold queue. This is frustrating and makes the call more difficult to fit into your day. Fortunately, DoNotPay has a fast, easy and successful solution. With DoNotPay's Skip Waiting on Hold Product, we'll do the waiting for you and then pass the call along as soon as someone picks up. Save yourself the time and frustration of waiting on hold while getting the customer service you need.

Here's how you can use DoNotPay to skip the EDF Energy customer service phone queue.

  1. Open your web browser and sign up for DoNotPay.


  2. Type in Skip Waiting on Hold and select the product.


  3. Search for the company you’d like to call.


  4. Click on the name of the company and have us do the work for you.


That's all you need to do! DoNotPay will call the company, wait in the hold queue for you and then pass the call back to you as soon as a representative picks up. You'll get to speak to EDF Energy customer service without spending a second on hold.

DoNotPay Puts You in Touch With Customer Service at Any Company

Long wait times to speak to a representative are a problem at all types of companies. DoNotPay can help you skip the queue for customer service at all of these companies

How Else Can DoNotPay Help?

DoNotPay helps with legal and logistical issues and can help you save money as well. This includes easily

To get in touch with EDF Energy customer service quickly, contact DoNotPay now.

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