Easily Submit a Complaint to the Department for Work and Pensions (DWP)

File a Complaint Against Any Company Easily Submit a Complaint to the Department for Work and Pensions (DWP)

Easily Submit a Complaint to the Department for Work and Pensions (DWP)

 

It can be difficult to file a complaint against the DWP. DoNotPay can make filing a complaint easy.

The Department of Work and Pensions (DWP) is a government agency that is responsible for work, pensions and child maintenance. Many people count on the DWP to survive. When there is a problem with the DWP, you can potentially lose a lot of money that you count on for survival.

Since the DWP is a government agency, it can be complicated to file a complaint against any action they may have taken. Complaints against the DWP are typically related to a delay in the payment of pensions. Other common complaints are related to misunderstandings of directions a pensioner receives from DWP representatives.

Filing a complaint about the DWP is complicated because each department of the DWP has its own complaint line, with separate contact information for filing a complaint against the DWP itself. If you have trouble filling a complaint about any of the departments or when filing a complaint about the DWP in general, DoNotPay can provide you with an easier way.

How to Make a Complaint to DWP

You can file a complaint with the DWP for the following reasons:

  • Mistakes on your account.
  • Delays in payment.
  • You believe you are not well-informed about what is going on with your case.
  • Feeling that you have been treated badly.

You will need to include the following information to file a complaint:

  1. National insurance number.
  2. Name, address, and phone number(s).
  3. The benefit you are filing a complaint about.
  4. What has happened, including when it happened.
  5. How this situation is affecting you.
  6. The resolution you would like to see take place.

As far as the DWP is concerned a complaint is defined as an expression of dissatisfaction with the service you received from the company that is not easily resolved by their staff during conducting normal business. When it comes to filing a complaint against the DWP, there are certain situations where you will be able to file a complaint and other situations where a complaint will not be addressed. You can file a complaint about situations involving your case or your caseworker. You are not able to file a complaint about the various laws that regulate the DWP or cases subject to legal settlements.

How to Contact the DWP

When contacting the DWP, you will need to contact the individual department responsible for your unique situation. Following is the contact information for each department:

Ways to Contact DWP Customer Support
DepartmentContact Information
Access to WorkMonday through Friday from 9:00 am to 5:00 pm.

  • Telephone: 0800 121 7479
  • Textphone: 0800 121 7579
  • Relay UK: 18001 then 0800 121 7479
Attendance AllowanceMonday through Friday from 8:00 am to 6:00 pm.

  • Telephone: 0800 731 0122
  • Textphone: 0800 731 0317
  • Relay UK: 18001 then 0800 731 0122
Carer's AllowanceMonday through Friday from 8:00 am to 6:00 pm

  • Telephone: 0800 731 0297
  • Textphone: 0800 731 0317
  • Relay UK: 18001 then 0800 731 0297
Death and Bereavement BenefitsMonday through Friday 8:00 am to 5:00 pm.

  • Telephone: 0800 731 0139
  • Textphone: 0800 731 0314
  • Welsh Language Telephone: 0800 731 0453
  • Relay UK: 18001 then 0800 731 0139
Debt ManagementMonday through Friday 8:00 am to 7:30 pm.

  • Telephone: 0800 916 0647
  • Textphone: 0800 916 0651
  • Relay UK: 18001 then 0800 916 0647
Disability Living Allowance (DLA) (under the age of 65)Monday through Friday 9:00 am to 5:00 pm.

  • Telephone: 0800 121 4600
  • Textphone: 0800 121 4523
  • Relay UK: 18001 then 0800 121 4600
Disability Living Allowance (DLA) (over the age of 65)Monday through Friday 8:00 am to 5:00 pm.

  • Telephone: 0800 121 0122
  • Textphone: 0800 121 0317
  • Relay UK: 18001 then 0800 121 0122
Employment and Support Allowance (ESA) includes New Style ESAMonday through Friday 8:00 am to 5:00 pm.

  • Telephone:  0800 169 0310
  • Textphone: 0800 169 0314
  • Relay UK: 18001 then 0800 169 0310
Incapacity BenefitMonday through Friday 8:00 am to 5:00 pm.

  • Telephone: 0800 169 0310
  • Textphone: 0800 169 0314
  • Relay UK: 18001 then 0800 169 0310
Income SupportMonday through Friday 8:00 am to 5:00 pm.

  • Telephone: 0800 169 0310
  • Textphone: 0800 169 0314
  • Relay UK: 18001 then 0800 169 0310
Jobcentre PlusPlease go to your local Jobcentre Plus office to file a complaint.
Jobseeker's Allowance (JSA) Includes New Style JSAMonday through Friday 8:00 am to 5:00 pm.

  • Telephone: 0800 169 0310
  • Textphone: 0800 169 0314
  • Relay UK: 18001 then 0800 169 0310
  • Welsh language: 0800 328 1744
Maternity AllowanceMonday through Friday 8:00 am to 6:00 pm.

  • Telephone: 0800 169 0283
  • Textphone: 0800 169 0286
  • Relay UK: 18001 then 0800 169 0283
  • Welsh Language: 0800 169 0296
Personal Independence Payments (PIP)Monday through Friday 9:00 am to 5:00 pm.

  • Telephone: 0800 121 4433
  • Textphone: 0800 121 4493
  • Relay UK: 18001 then 0800 121 4433
State Pension and Pension ServiceMonday through Friday 8:00 am to 5:00 pm.

  • Telephone: 0800 731 0469
  • Textphone: 0800 731 0464
  • Relay UK: 18001 then 0800 731 0469
  • Welsh Language: 0800 731 0453
Social FundMonday through Friday 8:00 am to 6:00 pm.

  • Telephone: 0800 169 0140
  • Textphone: 0800 169 0240
  • Relay UK:  18001 then 0800 169 0140
Universal CreditMonday through Friday 8:00 am to 6:00 pm.

  • Telephone: 0800 328 5644
  • Textphone: 0800 328 1344
  • Relay UK: 18001 then 0800 328 5644
Vaccine Damage PaymentsMonday through Thursday 8:30 to 5:00 pm. Friday 8:30 am to 4:30 pm.

  • Telephone: 0177 289 9944
  • Textphone: 0800 731 0317
  • Relay UK: 18001 then 0177 289 9944
Department of Welfare and PensionsComplaints about the DWP itself, please send your information to:

DWP Complaints

Post Handling Site B

Wolverhampton WV99 2GY

Alternative Ways to File a Complaint Against DWP

If you are dissatisfied with the resolution of your complaint about the DWP you can bring in a pensions ombudsman.

If you are dissatisfied with the resolution of your complaint against the DWP, you can bring in an ombudsman to settle your issues. To contact an ombudsman about your case, you must file with an ombudsman within three years of the incident:

  • Telephone: 0800 917 4487
  • E-mail: enquiries@pensions-ombudsman.org.UK
  • Address: 10 South Colonnade, Canary Wharf, London E14 4PU

How to Get Any Customer Service Issue Resolved Using DoNotPay

 

It can be complicated getting customer service issues resolved, no matter which company it is. DoNotPay has tools that make it easy to get a resolution to any customer service complaint.

With the Skip Waiting on Hold product, DoNotPay will connect to the customer service department and do the waiting for you. When a customer service representative answers, DoNotPay will ring you and connect you directly to that representative. This will save you a lot of time waiting to speak to a caseworker at the DWP in whichever department you are trying to reach. Here’s how you can use DoNotPay’s Customer Service Issues product to your advantage:

  1. Choose the Other Customer Service Issues product.
  2. Select the option that best describes your issue.
  3. Enter the name of the company you are having a problem with.
  4. Provide us with the details that will help us solve your case.

You can also try the following products, depending on your issue:

  1. Sue Now
  2. Manage Subscriptions
  3. Chargebacks and Refunds

You can get any customer service issue with any company resolved with the help of DoNotPay.

DoNotPay Works Across Many Different Companies and Entities

 

DoNotPay can help you easily file a complaint with the following:

What Else Can DoNotPay Do For You?

 

You have already seen how DoNotPay can make your life easier reaching customer service departments to file a complaint. Here are some other things that DoNotPay can do for you:

This is only a taste of the many brilliant solutions DoNotPay offers to help you solve problems. Join DoNotPay today to file a complaint that will be taken seriously!

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