How to File Direct Auto Insurance Claims Online In 4 Steps

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File Direct Auto Insurance Claims Online In 4 Steps

Claiming insurance isn’t an everyday situation, and many people aren’t familiar with how they can do it. No one thinks much about that until a theft, traffic accident, or any similar incident happens, leaving them on the verge of a nervous breakdown.

In this article, we will share several handy tips for raising an insurance claim within minutes if you are a Direct Auto Insurance policyholder. DoNotPay—the world’s first robot lawyer—is here to help you deal with any insurance type, including health, renters, or unemployment, or appeal denied claims in a flash!

What Insurance Plans Does Direct Auto Provide?

Direct Auto offers three main insurance categories with numerous coverage options, which you can see in the following table:

Insurance CategoryCoverage


  • Personal property
  • Personal liability protection
  • Temporary living expenses


  • Auto—collision, deductible, accidental death, towing and labor, medical payments, uninsured motorist, bodily injury liability, rental reimbursement, property damage liability, comprehensive coverage, personal injury protection (PIP), etc.
  • Motorcycle—towing, collision, uninsured motorist, motorcycle replacement, bodily injury liability, property damage liability, comprehensive coverage, personal injury protection (PIP), motorcycle guest passenger liability, and joint coverage for equipment, custom parts, and accessories
  • Commercial auto—liability, medical payments, fire and theft with CAC, collision comprehensive, uninsured motorist, underinsured motorist, and hired auto and employer’s non-ownership liability
  • Roadside assistance—mechanical help, lockout service, concierge benefits, emergency towing, gas and essential fluid delivery, and jump-starts for dead batteries

Life and Health

  • Medicare
  • Term life insurance
  • Accidental medical expense
  • Health insurance marketplace

Does Direct Auto Propose a Deadline for Reporting an Accident?

The company doesn’t have a specific time frame for informing it about the incident, but it recommends doing it as soon as possible.

How Can You Raise a Direct Auto Insurance Claim by Yourself?

Direct Auto offers you two ways to file an insurance claim with them:

  1. Phone call
  2. Online form

Filing a Direct Auto Insurance Claim via Phone

The first option is to call the company’s customer support and raise a claim with them. This method is a quicker solution than submitting an online form, but you may need to spend some time on hold.

Here’s how you can do it:

  1. Dial (800) 403-1077
  2. Choose option 2 and wait for the rep to pick up your call
  3. Explain the reason for filing a claim and provide more details about the incident
  4. Let the rep set up the assessment date

Filing a Direct Auto Insurance Claim Online

Another way to raise a claim is to complete an online claim form on the official Direct Auto website. Here’s how you can do it:

  1. Visit the official website
  2. Log in to your account
  3. Select the Our Products tab and pick Make a Claim from the drop-down menu
  4. Fill in the required fields and submit your claim
Can You Claim Your Insurance ViaYes/No
In PersonNo
Online FormYes

What Information Do You Need To Provide When Making a Claim?

Regardless of the claiming method you choose, you must disclose certain insurance information and personal details. Here’s a list of the details and documents you may need to have:

  • Auto insurance claim
    • Policy number
    • Police report info
    • Damage description
    • Names and contact details of witnesses and all persons involved
    • Insured car info—year, make, identification number, and license plate number
    • Other party’s car info—year, make, color, and owner’s insurance information
  • Life insurance claim
    • Policy number
    • Death certificate—if necessary
  • Medical insurance claim
    • First treatment notes
    • Completed medical insurance claim form
    • Copies of all claims you have raised while holding the current insurance policy

DoNotPay Has the Best Method of Filing Any Claim Within Minutes

Having DoNotPay as your virtual assistant brings many benefits, and one of them is the extra quick claim-filing process! Our app uses an AI-powered system to help you raise a claim with companies such as Safety, Prudential, Transamerica, or Ace American in a snap!

Here’s how you can do it using our service:

  1. Log in to DoNotPay in your
  2. Search for the insurance you would like to claim
  3. Answer the chatbot’s questions about your insurance policy and provide your contact info
  4. Describe the incident you experienced

DoNotPay will create a claim letter in your stead and forward it to Direct Auto. Once they process it, one of the representatives will call or email you.

DoNotPay Appeals Denied Claims in Your Stead

If you suspect that the company rejected your insurance claim without a valid reason, DoNotPay can assist you in raising an appeal. You can do it in less than five minutes with zero bureaucratic issues with us by your side!

To give our service a go, do the following:

  1. Open DoNotPay in any
  2. Search for the insurance you failed to collect
  3. Select Appeal a Denied Insurance Claim
  4. Follow the chatbot’s instructions and send the appeal

Our app forwards your request to the insurer on your behalf, which means you don’t need to contact them on your own. They will reach out once they have a response to your appeal.

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Our App Saves You Time and Money

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