How To Delete Malicious Airbnb Reviews Before It's Too Late
Airbnb offers premium vacation rentals from certified owners around the globe. It's no doubt that Airbnb has grown in popularity over the years with many hosts opening up their homes to guests to make extra money and even a full-time income. With that said, reviews play a huge role in how successful a host is. But if you've received a negative or fake review, this can certainly hurt the success of your Airbnb business.
For this reason, many hosts wonder if they can delete an Airbnb review. Deleting reviews for companies like Airbnb isn't always simple. Luckily, DoNotPay is here to help. Read on to learn whether you can and why using DoNotPay is the easiest and fastest solution for deleting reviews on any platform.
Can I Delete a Fake Review on Airbnb?
If you've received a fake review on your Airbnb listing, unfortunately, you will not be able to . However, Airbnb states that all hosts have a right to respond to a review within 30 days.
Right to Respond
Hosts have a right to respond to reviewers who leave a review for their stay. This enables hosts to provide more context to the review and ultimately provide their own perspective on what was said. In the case of a fake review, you may want to leave a professional response stating that the review is fake so that other potential guests do not feel deterred from staying at your property.
If you plan to respond, it's important to note that your response must follow Airbnb's policy. Here are the steps to take if you would like to respond to a review:
Responding From Desktop and Mobile Browser
Here are a few simple steps to respond from your desktop or mobile browser:
- Go to your profile.
- Select reviews.
- Choose "Reviews about you."
- Navigate to the review you'd like to respond to and click "Leave a Response."
How to Report a Fake Airbnb Review
If responding to the review is not sufficient, you can report an Airbnb review to get it removed. Airbnb states that users can report reviews if it violates their Review Policy. If you believe that a review violates the terms, you will need to contact Airbnb directly. Here is how to get in contact with Airbnb:
- Log into your Airbnb account.
- Click on your profile picture and click help.
- Scroll towards the bottom of the page and select "contact us.”
- Click "Report a New Issue."
This will allow you to detail the issue regarding the review. Be sure to thoroughly explain what the issue is for the best response.
Reasons Airbnb Will Delete a Review
Airbnb will delete any review that does not follow its review policy. These are the rules outlined by Airbnb:
|Reviews Shouldn't Violate Content Policy:||There is certain content that is not allowed on the Airbnb platform at any time. Review their content policy.|
|Reviews Should be Unbiased||For reviews to be helpful, they should be unbiased and contain no objectionable information. For this reason, Airbnb does not enable any individual or entity who owns or is affiliated with a listing or experience to post reviews of their business. Additionally, those who offer competing listings are unable to post a review.|
|Reviews Should Be Relevant||The review should always be relevant to the stay or experience. Any reviews that are off-topic or distracting are not allowed on the platform.|
It's important to note that Airbnb is continuously moderating for biases. Airbnb will remove any reviews if they exhibit inappropriate bias. For instance, Airbnb will automatically remove a review if the following occurs:
- Extortion or incentivization
- Conflict of interest
- Competitor reviews
- Party ban violations
Airbnb is also continuously moderating for relevance. If any review is found to be irrelevant to the stay or experience. Airbnb will automatically remove it. Essentially, Airbnb will be looking for two important things in any given review. This includes:
- Whether the review recounts the experience and provides a personal perspective.
- Whether the review is helpful to the Airbnb community by providing essential information about the host, guest, listing, or experience.
Easily Delete Reviews With DoNotPay
Do you need help deleting an Airbnb review? Like many other platforms, Airbnb does not allow hosts to delete reviews on their own. Hosts can, however, respond to reviews. Unfortunately, this isn't always enough. Airbnb states that hosts can report a review if it violates their Review Policy. But, if the Airbnb support team does not determine that the review violates the policy, it can be difficult to get it removed.
Luckily, DoNotPay is here to help. We can help you initiate the process of deleting Airbnb reviews on your behalf. If you're ready to get started, all you need to do is:
- Select which platform the review was posted on.
- Enter the url to the review and upload a photo to help us identify it.
- Indicate why you want to report the review and also provide a detailed description.
- And that's it! We'll report the review so that it gets investigated by the platform and taken down once they determine it's inappropriate.
And that’s it!
DoNotPay Can Help You Get a Review Removed From Any Platform
Fake reviews can put a huge dent in your business. If someone is purposely slandering your Airbnb by leaving fake reviews, chances are they’re also bad-mouthing you on other platforms. Don’t worry, DoNotPay can help you take down fake reviews on
- Google Business
What are you waiting for? Join DoNotPay today!