Received a Debt Letter from DCBL Bailiffs? Here's What to Do!

Editorial Note: These blog posts represent the opinion of DoNotPay’s Writers, but each person’s situation and circumstances vary greatly. As a result, you should make sure to do your own independent research. Because everyone is unique, our self-help tools are never guaranteed to help with any specific situation. DoNotPay is not a law firm and is not licensed to practice law. DoNotPay provides a platform for legal information and self-help.

How to Deal With DCBL Bailiffs Effortlessly

Have you received a letter or text message from saying they are about to visit your home? Don't panic. Direct Collection Bailiffs Limited (DCBL) is a UK debt collection company providing services in various stages of debt recovery.

There’s no need to worry as DoNotPay can give you full assistance on how to stop the bailiffs. We will help you determine whether the bailiff is compliant with the relevant guidelines concerning debt collection. Next, we will contact the debt collectors with a demand letter on your behalf if we establish they have breached existing laws.

Dealing with bailiffs can be stressful. If a DCBL enforcement officer is harassing you, take action to protect yourself. DoNotPay can help you build a formidable case to protect your rights. Aside from the DCBL Bailiffs, we can also help you with these debt collection agencies:

Who Are DCBL Bailiffs?

When some debt collection agencies fail to collect on debts, they employ bailiffs like DCBL enforcement agents to carry out enforcement action against delinquent borrowers. The agents hold a certificate granted by a judge at the county court. provides debt collection services and enforcement for 203 councils in England and Wales. Some of the debts they collect include:

  1. Loans
  2. Council Tax
  3. Business Rates
  4. Parking Penalty Charge Notices
  5. Commercial Rent Arrears

What Legal Powers Do Bailiffs Have?

Bailiffs only get involved once a creditor takes you to court. They have legal powers to remove and sell your belongings to pay the debt you owe. They can take luxury items such as TV, things you jointly own with someone else, money, jewellery, and antiques.

Should I Ignore a Call From DCBL Bailiffs?

If DCBL enforcement agents have contacted you, you mustn't ignore their calls. Ignoring the calls will likely lead to more calls and home visits.

What Can't Bailiffs Take From My Home?

The things that bailiffs can't take include

  1. Basic things you need to live such as clothes, fridge, and cooker
  2. Work tools and equipment worth less than £1,350
  3. Another person's belongings, such as your partner's laptop

Should I Let Bailiffs Into My Home?

You don't have to allow the bailiffs in your house no matter what they say to you. The enforcement officers don't have the powers to force their way into your home.

Can DCBL Take My Car?

DCBL can seize your car from your driveway or highway. Cars are one of the most popular things bailiffs seize due to their value. They are also easy to make and sell.

Can I Remove a Clamp on My Car?

If a bailiff has clamped your car, don't attempt to remove it. Under section 68.1 of Schedule 12 (TCEA 2007), removing a wheel clamp or obstructing a bailiff from doing their duty is a serious crime that attracts hefty fines and prison terms of up to 51 weeks.

How Can I Prevent a Bailiff From Taking My Car?

If you suspect a bailiff is after your car, park it on private land like a friend's car park or driveway. Although bailiffs have legal powers to take a vehicle parked on a public highway, they can't take a vehicle on private land belonging to someone else. They need a court order to do so.

Are There Specific Times DCBL Bailiffs Work?

Yes. Bailiffs work between the hours of 6 am and 9 pm. It is illegal to carry out enforcement on Sundays, Good Friday, or Christmas Day. However, they can carry out enforcement outside these hours if they have a court order.

How Can I Make a Complaint About DCBL Bailiffs?

The following are the steps to make a complaint about DCBL enforcement agents.

  1. Call their head office on 01606 361 542 and make a formal complaint.
  2. If the harassment persists, write a letter of complaint to

Compliance Officer,

DCBL, Direct House, Manor Park, Greenwood drive

Runcorn, Cheshire, WA7 1UG

  1. Keep a copy of the letters you send.
  2. An independent compliance department will investigate the complaint. If you don't receive a response in 30 days or are not happy with their response, take your complaint to the High Court Enforcement Officers' Association.
  3. Call the association at 0844 824 4575 or email the complaint to

You may reach DCBL Bailiffs through:

WebsiteDCBL Bailiffs
Phone Number0203 434 0423
Opening HoursMonday—Friday

8 am—5 pm

Get Debt Help With DoNotPay

Whether you were recently contacted or have been harassed for months, DoNotPay can help you determine whether your debt collector is compliant with debt collection laws. After guiding you through a series of questions, we'll help you decide which course of action you should take and contact the debt collectors with a demand letter on your behalf.

If you choose to report the collection agency to a governing body instead, we'll file the complaint on your behalf.

The following are the steps to get you started

  1. Search “debt collection” on DoNotPay.

  2. Answer a series of questions about the debt collectors, including when you were contacted and how you were contacted, so we can determine if they have violated any debt collection laws.

  3. Decide which course of action you want to take based on our guidance, such as filing a debt verification request, demanding for the collectors to stop contacting you, or reporting them to a professional trade association.

And that's it! Once you choose the course of action you want to take, DoNotPay will handle the rest. We'll deliver your request directly to the debt collectors via first-class mail or file your complaint automatically with the relevant trade association or ombudsman.

What Else Can DoNotPay Do?

DoNotPay also has a lot of products and services that can make your life stress-free. Check some of them out:

today to learn more.

Want your issue solved now?