File a Complaint Against Cooperative Energy In 5 Minutes

Cooperative Energy, commonly stylized as Co-op Energy, is an innovative renewable energy supply company with headquarters in Warwick. The British energy supply company prides itself in providing 100% renewable energy from small-scale renewable energy producers all over the UK.

The company compensates the renewable energy producers at a fair price while supplying consumers with energy at an affordable cost. Co-op Energy services just over 300, 000 customers in the United Kingdom. You may be one of these customers seeking to make a complaint to Co-op Energy.

To make a complaint, you can head to the Co-op Energy complaints page to make a complaint. Getting feedback on your complaint might take longer, but it should not be a worry. DoNotPay has an automated product that helps you file complaints against Cooperative Energy.

How to Make a Complaint to Cooperative Energy

If you have tried lodging a complaint online with Co-op Energy by visiting their 'complaints page', you were probably shocked to be redirected to an 'Octopus Energy' page. Do not be alarmed. You were redirected to a different company's webpage because,

In August 2019, Co-op Energy's billing, energy supply and customer service were taken over by Octopus energy. Thus, you may lodge your complaint by contacting Octopus Energy. You can complain about Cooperative Energy in the following ways

Make a phone call
Write an email
Write a letter

1. Make a Phone Call

You probably want to call Co-op Energy if you have an urgent complaint or if you want to submit your complaint fast. You can use different numbers depending on the service you want to complain about.

For customers wishing to change their current energy provider to Co-op Energy or just to make inquiries, call 01608 434 003. This will get you in touch with a Co-op Energy representative, allowing you to submit your complaint.

For current customers with complaints and enquiries, call 0808 164 1088. This number will get you in touch with the Octopus Energy team. This line is active from Monday to Thursday only from 9:00 am to 5:00 pm. You can only reach the Octopus Energy team on Friday from 9:00 am to 4:00 pm.

Fortunately, you will not be charged when you call to make a complaint, as the numbers are toll-free. When you call to complain, make sure to have your account details memorized or at your close reach. Remember to explain your desired solution to the representative you talk to.

2. Email

You can also make your complaint to Co-op Energy by emailing them. You cannot directly email Co-op Energy, but you can email Octopus energy at any time through issueresolution@octopus.energy.

In your email, include your account number. The Octopus Energy support team would like to contact you; thus, include your contact details in your email. Include your desired solution in your email, without forgetting to detail how the particular issue has impacted you.

3. Write a Letter

If you prefer physical letter writing, and are not in a hurry, you could write a letter to the following address

Octopus Energy Ltd,

2nd Floor,

UK House,

164-182 Oxford Street,

London W1D 1NN.

In your letter, make sure to include your account number.

The Octopus Energy support team may want to quickly contact you, thus including your contact details in your letter. Do not forget to detail how the particular issue has impacted you and the desired solution in your letter, without forgetting.

How To Connect With Cooperative Energy Customer Support
Phone Number	01608 434 003 0808 164 1088
Email	issueresolution@octopus.energy
Post	Octopus Energy Ltd, 2nd Floor, UK House, 164-182 Oxford Street, London W1D 1NN

Alternative Ways to Contact Cooperative Energy

When you make a complaint and fail to solve it within 8 weeks, you have reached a point of 'deadlock'. At this event, Octopus Energy will write detailing a final proposal to your complaint.

If you have reached this stage, and do not agree with the final solution offered, you can now contact the Energy Ombudsman. Once you write to Octopus Energy rejecting their final proposal, they will send you a 'formal deadlock letter', which you can use to file a complaint with the Energy Ombudsman.

Contact the Energy Ombudsman through the following contacts

Phone - 0330 440 1624

Email - enquiry@ombudsman-services.org

You can write the Energy Ombudsman a letter using this address

Energy

PO Box 966

Warrington

WA4 9DF

File a Complaint against Cooperative Energy with the Help of DoNotPay

Filing a complaint is sometimes not a smooth process, and you might end up requiring legal representation in a court of law. However, legal procedures are often time and resource consuming.

DoNotPay saves you from these hassles through the Other Customer Service Issues product. Here's how you can use DoNotPay's Other Customer Service Issues product to file a complaint against RBS

Choose the Other Customer Service Issues product
Select the option that best describes your issue
Enter the name of the company that you are having a problem with
Provide us with the details that will help us solve your case

That's it! DoNotPay will review your request and take the necessary steps to complete it. We'll contact the company for you and make your demands!

DoNotPay Works Across All Platforms and Entities

DoNotPay is a powerful AI-powered app that works across all platforms and entities to solve all your legal and administrative issues. Have you been having issues with filling complaints against other companies?

The DoNotPay other Customer Service Issues product can help you file complaints against any company anytime, no matter its field of operation. Even if the company is not listed on our resources page, simply log in to the DoNotPay, and we will be of help.

The table below shows resources on companies we have helped our users file complaints against