Stop Calls From Concilia Debt Recovery Debt Collectors Fast

Editorial Note: These blog posts represent the opinion of DoNotPay’s Writers, but each person’s situation and circumstances vary greatly. As a result, you should make sure to do your own independent research. Because everyone is unique, our self-help tools are never guaranteed to help with any specific situation. DoNotPay is not a law firm and is not licensed to practice law. DoNotPay provides a platform for legal information and self-help.

Dealing With Concilia Debt Recovery Debt Collectors? DoNotPay Can Help!

Spending money is not a problem as long as you are careful to only spend what you can afford to pay off. However, if you end up buying something you can't afford or find yourself unable to pay a bill, you can end up having to deal with a debt recovery program. For instance, you could find yourself being contacted by .

There are many debt collectors out there, such as Moorcroft Debt Recovery, DWP Debt Management, Advantis Debt Collection, Marston Group Holdings, and Lowell Financial. If you have an issue with a debt collector, reach out to DoNotPay to see how we can help.

Who Is Concilia Debt Recovery and Why Are They Calling Me?

Concilia Debt Recovery does not appear to be a registered company but is instead working under the umbrella of United Utilities. If you are getting calls or letters from , they are likely trying to collect payment or debt you owe for your utilities. According to people with some experience dealing with the company, they may be trying to scam you out of money you do not actually owe.

Whether or not you believe that you owe money to United Utilities, you should contact them directly to ask about the debt. You do not want to ignore the debt collection because it could hurt your credit score or lead to a lawsuit.

United Utilities Contact Details

If Concilia Debt Recovery is truly a part of United Utilities, you can contact them using the information below.

United Utilities Contact Information
Phone Number0345 672 2888 (for customers who don't have a water meter)
0345 672 2999 (for customers with a water meter)
Monday-Friday from 8 am-8 pm and Saturday from 8 am-4 pm.
AddressMere Business Park, Lingley Green Ave

Great Sankey, Lingley WA5 3LP, United Kingdom

FAQ pageUnited Utilities Help Page

(Scroll towards the bottom of the page)

Fax0345 070 2058

Have Concilia Debt Recovery Debt Collectors Violated My Rights?

Debt collectors are subject to applicable rules and regulations. If debt collectors from Concilia Debt Recovery have done any of the following, they are clearly violating your rights:

  1. Calling you multiple times every day, even at odd hours.
  2. Threatening you to pay your debt.
  3. Showing up at your home or workplace unexpectedly.
  4. Sharing details of your debt to others.
  5. Telling you that having a debt is a criminal offense.

You can contact the company to make them stop harassing calls and actions. If they refuse to do so, you can try other means.

Alternative Ways to Resolve Complaints With Concilia Debt Recovery

If If you have a complaint against and can't resolve it with them, you have some other options.

ADR Schemes

An Alternative Dispute Resolution (ADR) is when you go through either mediation or arbitration to resolve an issue with a company. Mediation involves a neutral third party coming in to hear both sides and then making a decision that generally benefits both sides. In arbitration, a third party is also involved, but the decision isn't necessarily in the best interest of either side.


Another option aside from ADR is getting an ombudsman to try to resolve your issue. An ombudsman is a neutral third party that hears both sides and makes a decision to fix the issue.

Small Claims Court

If neither ADR nor an ombudsman gets you the result you are looking for, you can always take Concilia Debt Recovery to small claims court. Based on where you live in the UK, you can claim certain amounts of money in small claims court.

  • Northern Ireland: £3,000
  • Scotland: £5,000
  • England and Wales: £10,000

How to Make a Payment to Concilia Debt Recovery

If you have a debt for your United Utilities water bill, you can contact them via one of these two methods to work something out.

  1. Go to this page and click on the Complete Online Form button.
  2. Call this number: 0800 072 6765

Get Debt Help With DoNotPay!

If you have been pestered by debt collectors for a while or have just received your first letter or call, DoNotPay is here to help. First, we can determine whether or not the debt collection company is operating legally and then help you figure out your next steps. We will also either contact the debt collectors via a demand letter or file a complaint to a governing body.

Follow these steps to get started.

  1. Search "debt collection" on DoNotPay.

  2. Answer a series of questions about the debt collectors, including when you were contacted and how you were contacted, so we can determine if they have violated any debt collection laws.

  3. Decide which course of action you want to take based on our guidance, such as filing a debt verification request, demanding for the collectors to stop contacting you, or reporting them to a professional trade association.

And that's it! After you choose the course of action you want to take, DoNotPay will handle everything else. We'll deliver your request to the debt collectors via first-class mail, or file a complaint automatically with the relevant trade association or ombudsman.

What Else Can DoNotPay Do?

DoNotPay can help you with many things besides debt collection. Here are some examples.


You generally don't incur debt you aren't sure you will be able to pay, but if it does happen, a debt collection company could come after you. If you are being harassed by debt collectors, reach out to DoNotPay to see how we can help.

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