Best Way to File a Citibank Credit Report Dispute

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Everything You Need to Know About A Citibank Credit Report Dispute

Sometimes, life happens. You get behind on bills or miss a payment due to forgetting the due date or financial hardship. If you take a look at your credit report and notice it took a hit, you may be wondering how you can clean it up. The good news is, you have options. No matter what company has issued negative remarks on your credit report, you can file disputes or request they remove them. For instance, if you want to file a , DoNoPay can help you understand your options.

What is Citibank/CBNA?

Citibank is the consumer division of Citigroup. It may show up as Citibank or CBNA (Citibank North America) on your credit report. You may see this if you have a mortgage, loan, or credit card through Citibank. You may also see it on your credit report if you have a store card that is issued by Citibank, such as:

  • The Home Depot
  • Best Buy
  • L.L. Bean
  • ExxonMobil
  • Shell

If Citibank has reported you as having missed or made late payments, you may be curious to know if you can dispute this to help boost your credit score. It is possible to file a on your own.

Who Should You Contact to File a Citibank Credit Dispute?

Disputing debt on your credit reports can potentially help clean up your credit report and raise your credit score. It takes time, effort, and energy, but there are ways you can do it on your own.

Dispute Through Credit Bureaus

You can dispute a debt that does not belong to you or is incorrect through each of the three credit bureaus. Each credit bureau has options for filing reports online, by mail, or by phone.


By Mail

  • Experian: Experian P.O. Box 9701 Allen, TX 75013
  • Equifax: Equifax Information Services, LLC, P.O. Box 740256, Atlanta 30374
  • TransUnion: TransUnion Consumer Solutions, P.O. Box 2000, Chester, PA, 19016

By Phone

  • Experian: 1-888-397-3742
  • Equifax: 886-349-5191
  • TransUnion: 800-916-8800

Dispute Through Citibank

You can request debt verification, goodwill removal, or settlement removal by writing to Citibank. Financial planners and experts tend to suggest that all communication is in writing. There are multiple addresses at which you can contact Citibank, depending on your needs. Make sure you choose the correct address, particularly for mortgages and home equity loans.

Citibank Customer Service

P.O. Box 6500

Sioux Falls, SD 57117

To submit a written Notice of Error, Request for Information, or Qualified Written Request, it must be sent to the following designated address:

If you receive statements from CitiMortgageCitiMortgage, Inc.

P.O. Box 6728

Sioux Falls, SD 57117-6728

If you receive mortgage statements from Citibank, N.A.Citibank, N.A.

P.O. Box 760937

San Antonio, TX 78245-0937

If you receive mortgage statements from CenlarContact Cenlar at 1-800-223-6527 or Loan Administration for more information on how to submit this type of request.

Dispute through Third-Party Debt Collection Agency

If your Citibank debt has been sold or turned over to a third-party debt collector, there is still a chance to have it removed through a dispute. You will need to find the debt collection agency's contact information. It may be listed on your credit report, or it could be on correspondence they have sent you. Otherwise, you'll have to search online for their contact information.

How to File a Citibank Credit Report Dispute by Yourself

Doing it yourself can be a time-consuming process. If you are willing to file a dispute on your own, there are different ways to do it depending on the type of dispute you are filing.

  1. Verify your credit reports: First things first. You are entitled to free copies of your credit reports, and the information included is important for filing disputes. Go through your credit report line by line, and verify that every piece of information is correct. You need to verify:
  2. Personal information
  3. Account information (length of account, amounts owed, payments made, etc.)
  4. Public information
  5. Hard inquiries
  6. Any other relevant information
  7. Dispute debt that does not belong to you: If you find incorrect or potentially fraudulent information, it is your responsibility to dispute with each of the bureaus where it is listed. Sometimes an account might have been misapplied to your credit report because you have a similar name as the actual person who owes the debt, or possibly the account was opened fraudulently. No matter the situation, any account or debt that does not belong to you needs to be immediately disputed. If Citibank cannot provide debt validation, it can be removed from your credit report.
  8. Write a goodwill removal request letter: You can request that negative information be removed from your credit report as an act of "goodwill" by the credit agency. If it is an older debt that was already paid or is almost paid off, or maybe you only had one older late/missed payment, this might work, though it is not guaranteed.
  9. Request a pay-to-delete negotiation: If you can afford to settle, it may be worth the effort to write a letter to Citibank, requesting that they remove the debt or negative remarks from your credit report in exchange for a settlement.

When writing disputes, make sure they are persuasive, factual, and backed with evidence. Also, check your spelling and grammar. Well-written letters are more effective.

What If You are Unsuccessful?

Many times, disputes are unsuccessful on the first try. It may take many rounds of contact and disputes to finally come to a resolution. If you do not have the time or ability to do this on your own, you may consider using a financial advisor or a credit repair agency. But these can also take a long time and may end up being costly. If you go this route, you must research carefully and choose a reputable company. However, if you are looking for a simple and effective way to file Citibank credit report disputes, DoNotPay has alternative solutions.

Let DoNotPay File Your Citibank Credit Report Dispute

Disputing debt can be intimidating. If you don't have the time to write persuasive letters or call credit bureaus, or if you are overwhelmed with the process, DoNotPay can help.

How to clean up your credit report using DoNotPay:

If you want to clean up your credit report but don't know where to start, DoNotPay has you covered in 3 easy steps:

  1. Search Clean Credit Report on DoNotPay.
  2. Prepare a recent copy of your credit report that you can use as a reference.
  3. Let us guide you through the 4 potential options:
    1. If you've already paid off your debt, we'll help you file a Goodwill Removal Request to get it removed.

    2. If you notice any errors in your report (we have a list of common errors you can use!), we'll help you file a credit dispute to the creditor or major credit bureaus.
    3. If there are no errors, we'll check if you're still eligible to file a debt validation request. If they can't validate your debt, they're required to remove it from your report and they can't collect it!
    4. Lastly, if none of the above options work, we'll help you file a pay-to-delete negotiation letter. You can customize the amount you are willing to pay in exchange for getting the item removed.

You can also check out our other credit products, including Credit Limit Increase, Get My Credit Report, Keep Unused Cards Active, and more!

Why Should You Use DoNotPay to File a Credit Dispute?

DoNotPay has a history of providing fast and easy service with successful results. You don't have to spend your valuable time trying to fill out online forms, making phone calls to credit bureaus, or trying to craft great request letters. You only have to give DoNotPay the pertinent information and allow us to make the best case for you.

DoNotPay Can Help Repair Your Credit in Many Ways

If you are trying to repair your credit report, raise your credit score DoNotPay can help. We can help you do things like:

We can do this for any bank or company, and we have the experience to do it professionally and successfully.

What Else Can DoNotPay Do?

Helping you clean up your credit report is just one of the many things that DoNotPay can do for you. For instance, we can cancel subscriptions/services, help with financial aid appeals, or help with bills.

Discover how easy your life can be and let DoNotPay help you today.

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