Waive Unfair ChowNow Fees and Get Your Money Back Now

ChowNow is a marketplace that popped up during the rise of UberEats and DoorDash. It's a food delivery platform - but without the standard commission service. Instead of charging a portion of every order, ChowNow charges a scaling annual and monthly fee for restaurants in return for access to a delivery-ready platform and a flat fee for delivery with local gig-economy driver services - neatly escaping the commission fee. It also facilitates restaurants that hire their own drivers.

However, not everyone realizes that can be reduced or even eliminated if you know who to talk to. If you have been overcharged or falsely charged with a surprise ChowNow fee, DoNotPay can help.

ChowNow Fees Explained

has three tiers for restaurants, which are charged a monthly fee, an installation fee, and a flat-plus-mile fee for deliveries. They then choose how much of these fees are exported to the customer by splitting the costs of delivery or increasing prices.

The three tiers are Monthly, Annual, and Two-year plan pricing.

ChowNow Monthly Cost for Restaurants	$399 Setup Fee per Location	$149/month
ChowNow Annual Plan for Restaurants	$199 Setup Fee per Location	$119/month
ChowNow Two-Year Plan for Restaurants	$199 Setup Fee Per Location	$99/month

How Much Does ChowNow Charge for Delivery?

$6 plus $1/mile for partnership deliveries

ChowNow helps restaurants avoid commission costs for delivery. The platform makes it easy for restaurants to provide their own delivery, at which point the delivery fee is determined by the restaurant. However, ChowNow also offers UberEats and DoorDash partnership deliveries at $6 per delivery plus 1$ for each mile. Typically, the restaurant passes the cost onto each delivery customer for the use of the service.

How to Waive ChowNow Fees on Your Own

Investigate the Charge
Collect Evidence of the Mistake
Contact ChowNow Customer Service
Track Your Ticket

If you have been subject to an , your best bet to deal with the situation is to contact ChowNow customer service with proof of the mistake.

First, collect your information about the false charge. Screenshot your bank statement, record evidence of your real transactions or past order. Then reach out to ChowNow customer service to file a support ticket.

Head to the Support page and select whether you are a customer or a restaurant. Select a category and follow through the help pages or jump right to the Live Chat window in the lower right-hand corner to send a direct chat or email to a real admin.

When you have successfully opened a support ticket, keep track of records - even live chats - to make sure that ChowNow admins stay on your refund or reimbursement.

How to Appeal ChowNow Fees When DIY Doesn’t Work

What do you do if ChowNow customer service can't help you with an unfair or surprise charge? DoNotPay can help with online legal action. Let us skip the customer service line and get right to the heart of the matter. Whether you are a restaurant that got double-charged on the monthly fee (or unfairly charged for deliveries you didn't order) or a customer looking at surprise fees on your last order, DoNotPay can help you easily make the situation right.

Here’s How You Can Use DoNotPay to Appeal Fees:

Search "appeal fees" on DoNotPay, choose the Fight and Waive Fees product, and select the type of fee you want to appeal.
Select the merchant you want to appeal fees for and enter the details of your transaction, including an associated account if you have one.
Submit your case! DoNotPay will generate the best argument for your case and make sure your fee waiver request gets sent to the merchant for processing.

Why Use DoNotPay to Get Back ChowNow Fees?

DoNotPay is here to make life more affordable. DoNotPay is not just here to help you manage fees that originate from ChowNow. For restaurants, we also offer a way to fight back against chargebacks where you provide quality service that the customer then disputes. These chargebacks may be instant, but they are not necessarily irreversible.

DoNotPay can help you defend your restaurant revenue by defending chargebacks and any unfair fee structures you may face when handling orders.