How To Sue CenturyLink in Small Claims Court

In 2019, access to telecommunications services is basically a human right. Having a mobile device and a connection to the Internet is something people need almost as much as essential utilities like water and heating. That’s why the relationship between telecommunication conglomerates like CenturyLink and its customers is incredibly important. Unfortunately, in the case of this specific company, there are numerous examples of strained customer relations. Many CenturyLink users have voiced dissatisfaction caused by fraudulent or disingenuous behavior on the company’s part. When customers’ complaints fall on deaf ears, they have no other choice but to turn to the judicial system for support

However, going through the courts to receive compensation isn’t a road devoid of hurdles. Specifically, the main issue in this process is found in the CenturyLink terms and conditions and their restrictive dispute resolution clause. Unfortunately, most people don’t even read the fine print when they sign a contract with companies like CenturyLink. As a consequence, they have no idea that their CenturyLink contract contains a clause limiting the methods of dispute resolution. Namely, you can only make your claims against CenturyLink through a small claims court or through binding arbitration. 

In reality, many people who have an issue with their telecommunication service provider opt for a small claims court even without a dispute resolution clause. There are many instances in which the value of the case isn’t significant enough to warrant hiring an attorney. But while a small claims court is a less legally formal procedure, it’s still a tedious process for the average layman.

That’s where innovative digital technologies step in to solve real-world issues. These days, AI is not a far-flung product of science fiction. In fact, AI solutions are helping solve everything from parking tickets to small claims court cases, for example, through DoNotPay. Users of the iPhone app or web browser app can wade through the legal complexities of small claims court with ease with no prerequisite legal knowledge.

How DoNotPay makes suing CenturyLink easy

While handling a small claims court case on your own can seem like too much, DoNotPay streamlines the procedure each step of the way. Before embarking on your legal crusade, download DoNotPay’s free app for the iPhone or on your web browser

After that, your next course of action is to:

  1. Check the suitability of bringing your grievance with CenturyLink before small claims court
  2. Write a formal demand letter
  3. Deal with legal paperwork
  4. File your lawsuit against CenturyLink
  5. Serve CenturyLink
  6. Make your appearance on the court date

Are CenturyLink Lawsuits suitable for small claims court

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So, you’ve decided to seek a legal remedy for your grievance with CenturyLink. The first thing you need to do is to check whether the case is admissible in a small claims court at all. Remember that small claims courts serve a particular purpose. They’re a part of a legal system designed for people to address small-value concerns without legal representation. 

That’s why the procedures of the average small claims court are far less formal than those of other courts. The opposing parties appear at a court hearing in front of an impartial judge. After presenting their facts and arguments, the judge simply reaches a decision on whether the defendant should pay the plaintiff any damages. 

Keeping the dispute resolution clause in the CenturyLink contract in mind, the small claims court becomes especially vital as it is the only viable legal remedy besides arbitration. These courts operate on a state level, meaning that their regulations differ depending on which state you’re in. When you’re thinking about whether your complaint against CenturyLink is viable for a small claims case at all, there are two things you have to consider:

  • What you’re asking for. When it comes to legal remedies for real-world problems, there are two distinct things a plaintiff can ask for. The first is a monetary reward. This is pretty self-explanatory. It would be asking CenturyLink for a refund and/or punitive damages. Second, there are non-monetary rewards, also known as equitable rewards. These represent basically any type of action a plaintiff can ask for other than monetary payment. This differentiation is crucial if you want to sue CenturyLink in a small claims court, as these courts rarely make non-monetary rulings.
  • How much you’re asking for. Now that you’re aware of the monetary nature of most small claims rewards, you will need to learn about their legal limits. As their name suggests, small claims cases are typically low-value issues, where the hiring of an attorney would be a more significant expense than the value of the case itself. Depending on what court you are addressing, the limits on the monetary reward you can demand are different. Before doing so, familiarize yourself with the state-specific restrictions.
Legal Reward Attainable in Small Claims Court
Monetary Yes
Equitable  In most courts, no

Use DoNotPay to write a legal demand letter

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Once you’ve ascertained the viability of your claims against CenturyLink, you will have to write a demand letter and send it to CenturyLink. This step is actually mandatory for most small claims courts. These courts are designed to provide a quick, less formal legal process for dispute resolution. However, they still have a lot of cases on their hands. 

One of the ways they clear the caseload is by making the opposing parties attempt to resolve their issues outside the courtroom first. If the defendant doesn’t respond to the plaintiff’s written demands, the latter can turn to a small claims court for adjudication. Now that you understand the importance of a good demand letter, you need to learn the essential elements that every letter in this format must contain:

  1. Personal data. For CenturyLink to know who they’re dealing with, you need to provide them with some necessary personal information. In most cases, that’s your contact information, postal address, and your legal first and last name. With that, the company can reach you if they’re willing to fulfill your demands outside the judicial process.
  2. Your grievance. You need to provide a full and detailed description of the issues you harbor against CenturyLink, along with the steps you suggest for reaching a settlement. 
  3. Your stated intention to sue. Lastly, you need to make one thing perfectly clear: if the company is not willing to resolve your requests outside a court, you will sue them. 

For people not used to writing formal legal letters, this demand letter may be a chore to compose. Not to mention that it will take quite a lot of time for someone lacking a legal education. But if you use the DoNotPay iPhone app or the web browser app, this stressful ordeal becomes cheerfully uncomplicated. Once you provide the DoNotPay chatbots with the relevant information about your issues, the app will generate a demand letter precisely tailored for your situation with CenturyLink! All that will be left for you to do is to physically print the letter out and send it to the company. 

When you get to that point, however, know that CenturyLink has three different legal addresses and legal entities depending on what services they are providing you with. You will find all of them in the table below:

Company Name Legal Address State and city
CenturyLink High-Speed Internet 931 14th Street, 9th Floor Denver, CO 80202
CenturyLink Prism TV 600 New Century Parkway New Century, KS 66031
CenturyLink Digital Home Phone 5454 W. 110th Street Overland Park, KS 66211

Handle all the legal paperwork with DoNotPay

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If you’ve sent your demand letter to CenturyLink and they haven’t responded, you are free to file a suit against the company in small claims court. When it comes to filing paperwork, there is a lot of bureaucracy to deal with before the proceedings can actually begin. You will have to fill out forms for the court and potentially forms specific to each county too. As menial as it may seem, you need to pay attention to how many copies of the forms are required by the court; the number varies depending on your jurisdiction.

Should all of this seem too hard even to bother, don’t worry; DoNotPay streamlines this step as well. With the web browser app or the iPhone app, you will know precisely what forms your relevant small claims court requires, along with the number of copies that you need. And filling them out will also be a breeze because DoNotPay automatically does it for you using the information you’ve provided to its chatbots.

DoNotPay will help you file your lawsuit against CenturyLink

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If you use DoNotPay to complete all of the required court forms, you still have to file them with the court. This part of the process is specific to the small claims court in question, as all of them have slightly different rules on filing. For example, some courts have built a web platform where users can file a suit without even leaving their homes, while others request that any plaintiffs appear before the court clerk in person. Once you’re done with that, the clerk will assign you a court date on which you will present your case. 

Keep in mind that in most small claims courts, the plaintiff must pay a fee when filing their lawsuit. Though the fee varies depending on the location, it’s rarely more than $75. If a plaintiff has a particularly bad financial position, some courts are lenient enough to waive the fee. The vital information you need to remember is:

  • The date of your hearing
  • The amount of your filing fee

Serving CenturyLink

If you’re finished filing the lawsuit against CenturyLink, you will also need to inform them of the proceedings. This process is widely referred to as “serving the defendant.” Usually, this pertains to the provision of a copy of the filed court forms to the company you’re suing, in this case, CenturyLink. This step is essential to the success of your case. All small claims courts have precise rules about the procedure of serving the defendant. Disrespecting them means risking the failure of your case on purely procedural grounds.

This is not an issue if you’re using DoNotPay for your small claims court case. If you provide our app with the specifics of your case and the location of your court, DoNotPay will describe the steps you need to take when serving CenturyLink. There will be no need to hassle yourself by researching all of it on your own. You will get all the relevant information instantaneously.

Get a script for your appearance in court from DoNotPay

Regardless of how well-composed you are, making an appearance in court can be a highly stressful proposition. But even a complete legal neophyte can eloquently present their arguments in court using DoNotPay!

The app’s AI chatbot will utilize all of the information from your conversation with them to give you a scripted guide for your court appearance. In fact, this guide will provide you all of the necessary information to calmly and rationally present your arguments against CenturyLink in small claims court. If there is any evidence that you need to produce to make your case more convincing, DoNotPay will inform you of that as well. Thus, you will get:

  • A courtroom behavior guide specific to your case
  • A list of all the evidence that could reinforce your argument
  • What to do in any eventuality, including CenturyLink not appearing for the hearing

In what situations can I sue CenturyLink?

While you are allowed to file a lawsuit against any company at any time, doing so without a proper reason would be a massive waste of time and resources. Thus, we’ll give you a rundown of the most common real-world situations in which people have actually sued CenturyLink:

  1. Duplicate charges
  2. Billing for unwanted services
  3. Wrongfully charging for early cancellation

Suing CenturyLink for duplicate charges

In one reported instance, a customer noticed that CenturyLink made duplicate charges to their account. They contacted CenturyLink before considering a small claims court lawsuit and asked for a partial refund. In fact, the customer even had invoices to present as evidence. However, the company failed to respond to the demand letter, prompting legal action from the consumer. 

Suing CenturyLink for unwarranted double billing

Like most telecommunications companies these days, CenturyLink offers a wide range of wireless services to its customers, including landlines, mobile services, cable television, and high-speed Internet. With that in mind, they frequently offer bundles of different services for a discounted price like the packaging of a landline with an Internet connection.

For a myriad of reasons, many users choose to opt out of these packages. In this case, a couple explicitly stated to CenturyLink that they do not want an Internet connection with their landline, as they would not use it. Nevertheless, they received a modem, and a month later, the company billed them for the service. This is definitely grounds for a fraud suit in small claims court. 

Suing CenturyLink for wrongful billing

In the case of this specific customer, CenturyLink has exhibited an entire array of behaviors that would void their mutual contract. But the one that stands out the most is the fact that CenturyLink treated an expired contract as still enforceable. When the consumer wanted to cancel their Internet service from CenturyLink, they were billed for early contract cancellation. Such a situation definitely warrants action in small claims court, as well as a complaint to the FCC. 

What else can I do with DoNotPay?

Apart from helping its users fight their battles in small claims court, DoNotPay can help with an array of other issues, such as:


Winning a case against a wireless giant like CenturyLink may seem unlikely, even with the help of DoNotPay. However, you need to know one crucial thing. In many cases involving small monetary sums, the company chooses to settle out of court rather than suffer lousy PR. They may even neglect to appear for the hearing at all, thereby losing the case by default. That’s what makes a small claims court case worth your time if you have a legitimate problem with CenturyLink. 

Use the DoNotPay iPhone app or web browser app. Then, the entire process of going through a small claims court will become the most straightforward encounter with the judicial system you can imagine. This cutting-edge technological innovation is here to help you assert your rightful claims against even the most prominent companies.