Did BT Ignore Your Complaints? — Here's What You Should Do

BT is a multinational telecommunications holding company with its head offices in London, England. This company is the largest provider of communication and mobile services in the United Kingdom.

The company has over 14 million people who currently use its services. This might explain why BT takes time before addressing customer complaints. But what should you do if you are paying for BT services and experiencing some inconveniences? The best thing to do would be to make a complaint rather than assume. After all, you should get quality services for your money.

With DoNotPay, making a BT complaint is now easier, faster, and better. Read on as we explore how DoNotPay can be useful.

How to Make a Complaint to BT

While there are multiple ways of contacting BT customer service to make a complaint, the easier method is calling their hotlines. However, it may take up to 10 working days before a response from the company if you choose to email or write a letter.

When making the complaint, you will be required to provide your account number and the phone number connected to the service. This will help the company look into the matter and respond to your complaints much quicker.

Here is how you can make a complaint to BT when you’re disappointed with their services:

For Home or Mobile Customer
Help Page	BT Help You will find BT's customer service phone number, or you can use their complaints portal to chat with the company's customer service.
Phone Number - For Faults	0800 800 151
Phone Number - For Complaints	0800 800 150
Email	consumer-resolutionteam@ bt.com
Post	Customer Service Manager BT plc PO Box 334 Sheffield S98 1BT

For Small Business
Help Page	BT Business Help
Phone Number - For Faults	0800 800 154
Phone Number - For Complaints	0800 800 152
Post	Customer Service Manager BT plc PO Box 334 Sheffield S98 1BT

More Options

In cases where you want to complain about a product your business has hired, call 0800 216 663.
To complain about the content featured on BT Sport, visit the website.
After talking to one of their customer service agents, and it happens that you want to escalate it, you can write an email to resolutions-btshop@bt.com. They should reply to your complaint in about two working days.

Alternative Ways to File a Complaint Against BT

There might be a situation where you make a complaint to BT, but you don't receive the help you require. In such a case, the BT Complaints Code of Practice encourages you to use the Alternative Dispute Resolution (ADR) method of solving the issue. You can only use this method eight weeks after BT has failed to address your concerns.

All you have to do is contact the communications ombudsman. You can call 0800 023 456 or send a letter to the Financial Ombudsman Service, Exchange Tower, London E14 9SR. They will then conduct thorough investigations into the matter and try their best to devise a practical solution. This is a free and independent service, so you will not have to worry about the credibility of the Ombudsman.

Get Any Customer Service Issue Resolved With DoNotPay

We have already discussed how tedious it is when trying to make a complaint about BT. However, giving up is not an option since you should get the most out of the money you pay the company for its services. Fortunately, DoNotPay is here to help you. We have innovated the Customer Service Issues product to assist you and many others facing the same problem when contacting BT to make a complaint.

The process is quite straightforward. Choose the option that best describes your issue:

Sue Now
Manage Subscriptions
Negotiate Bills
Warranty Claims
Skip Waiting on Hold
Chargebacks and Refunds

You can also choose the Other Customer Service Issues product, if you have other concerns not covered by the products listed above. After you provide us with the details that will help us solve your case, we will review your request and take the necessary steps to complete it. We'll contact the company for you and make your demands!

DoNotPay Works Across Many Companies

It's crucial to note that DoNotPay can help you with other companies, not just BT. All you have to do is to sign up to the platform using any web browser to make the complaint. The following is a short list of other companies that DoNotPay can help you with:

What Else Can DoNotPay Do?

DoNotPay does not only help individuals to submit their complaints about various companies. In fact, it does many other tasks other than making complaints. They include:

There’s a whole lot more DoNotPay can do for you! Instead of wasting your time and energy trying to make a complaint to BT, sign up with DoNotPay now and let us do it on your behalf.