How to Contact British Airways Customer Service the Easy Way

Airlines are notorious for long customer service hold times. The British Airways customer service page says it directly: "Call volumes are high at the moment so please bear with us if it takes some time for us to help with your booking." Chances are, you're already stressed out if you're calling an airline—whether your flight was canceled and you're trying to get a rebooking or a refund or you're facing an emergency that's requiring you to change your flying plans, there's no time to waste.

DoNotPay can help you get through a long phone queue and put you in contact with a person who can help you. We'll make the call for you, wait on hold, and notify you when there's an actual human representative on the phone. There's no need to waste 43 days of your life on hold like more than half of the people in the United States do. Whether you're trying to contact British Airways customer service, or customer service at Walmart, Ubisoft, Rockstar, Marriott, Amazon, KitchenAid, Mojang, or any other company, you can use DoNotPay to do it quickly and efficiently.

British Airways Customer Service Contact Information

British Airways tries to give you options to resolve your issue without talking to a representative. These include:

If you need to request a refund or speak with someone directly, you need to make sure you're contacting the right office, which varies by country. For general assistance, call:

0800-727-800 within the United Kingdom
877-767-7970 within the United States

There are many other ways to contact Customer Relations:

Pre-Travel and Reservations	1-800-247-9297
Post-Travel	1-312-843-5794
Fax (Copies and Receipts)	1-212-251-6753
Delayed Baggage	1-800-828-8144
Mailing Address	British Airways Customer Relations 11 West 42nd Street 24th Floor New York, NY 10036
Online	Customer Portal page

Refer to the full list of telephone numbers and addresses by country.

Why Do People Contact British Airways Customer Service?

There are many reasons why you may need to get in touch with customer service at British Airways before, during, or after your trip. Here are some of the most common complaints and requests:

Flight delays and cancellations
Refund requests
Booking or changing a flight
Seat changes
Problems with online or airport check-in
Poor service or lack of information at the airport
Problems with WiFi, food and beverages, or seating on the flight
Accidentally leaving a personal item on a plane or in the airport
Poor mobility assistance
Lost, delayed, or mishandled baggage
Issues with the arrival or departure lounge
Overbooked flights
And more

How to Quickly Get Help From British Airways Customer Service

The Customer Portal, Telephone and Address List, and Customer Service pages are all a great place to start. You might also try British Airways on Facebook, Instagram, or Twitter, since public complaints are often addressed quickly.

You'll want to avoid sharing personal flight information on a public platform, but giving a general summary of your concern or complaint is usually enough to get a customer service rep to contact you directly via DM, at which point you can more comfortably share that private information.

What Happens If They Won't Help Me?

Companies want satisfied customers, and most of them will do what they can to ensure your complaints are addressed and resolved. However, sometimes British Airways and other companies will fail their customers when you need them most. If the company is refusing to admit their mistake and give you what they owe you, whether that's a refund, a voucher, an upgrade, or a rescheduled flight, you might be able to sue them in small claims court. DoNotPay can help you with that, too:

We generate a demand letter, which you can send to British Airways in hopes of settling the matter out of court.
If they still don't respond, we will guide you through the process of filling out the court forms.
DoNotPay will help you file an official complaint.
You'll serve British Airlines with the notice that they're being sued.
You'll show up in court to make your case with a script provided by DoNotPay.

Use DoNotPay to Connect with British Airways Customer Service Quickly and Easily

According to online reviews on Trustpilot, many customers have waited for hours on hold with British Airways customer service to get in touch with a representative. This is precious time stolen from your day, and you can't even be sure you'll get the help you need if and when someone picks up the phone. You might get disconnected and have to start all over with a new spot in the phone queue. You don't have time for this.

Instead, turn to DoNotPay's Skip Waiting on Hold service. You'll never have to wait on hold again. We'll call the customer service phone number and do all the waiting for you. Continue with your daily responsibilities until you receive a notification from us that a customer service agent has accepted your call. Then you'll be able to explain the issue yourself and get the help you need.

This is how DoNotPay makes it easy to skip the British Airways phone queue:

Open your web browser and sign up for DoNotPay.
Type in Skip Waiting on Hold and select the product.
Search for the company you’d like to call.
Click on the name of the company and have us do the work for you.

That’s it! DoNotPay will let you know the instant someone picks up so you can talk to a customer support representative without having to spend a second waiting on hold.

What Else Can DoNotPay Do?

Our job is to simplify challenging legal and financial hassles by giving you clear instructions and taking care of the details to save you time and money. You can use DoNotPay for all of this and more: