Can You Skip the Phone Queue for B&Q UK? — Yes, Here's How

Jump the Phone Queue for Any Company Can You Skip the Phone Queue for B&Q UK? — Yes, Here's How

Can You Skip the Phone Queue for B&Q UK? — Yes, Here's How

B&Q is a DIYer's dream store. They provide anything you could want for your home, from heating and plumbing to furniture. However, sometimes ordering mistakes can happen. This may mean that you need to contact B and Q customer service. It is something that sounds simple, but often, when dealing with larger companies, it can be complicated to reach customer service. Contacting customer support may mean you experience long wait times, unsatisfactory resolutions for complaints, and more. To lessen the problems for you, DoNotPay is here to help.

How to Connect with B&Q Customer Service

As a company, BandQ customer service promises to be easy to deal with and reach out to.

You can reach out to them or learn more about them by:

B&Q Telephone0333 014 3098 or to amend your order, Call: 0333 014 3357

  • Monday - Saturday 8 am - 8 pm
  • Sunday 10 am - 4 pm
B&Q Online FormContact Us
B&Q FacebookB&Q
B&Q Twitter@BandQ
B&Q Instagrambandq_uk
B&Q YouTubeB&Q YT
B&Q PinterestB&Q

You can also ask a question through a chat box when you visit the B&Q website. If you want to take advantage of a refund, which is available for 90 days, you can 0333 014 3357 or email No matter how you reach out, you should have someone respond to your questions quickly. However, according to some reviews, you may also need to contact the B and Q headquarters if you truly need help.

When to Contact BandQ Headquarters?

If you have trouble contacting customer support through the website, you may need to consider contacting the headquarters.

Some reasons to contact headquarters may include:

  1. Being Unable to Reach a Resolution through Customer Support
  2. Rude Treatment from Customer Support
  3. When You Decide to Use Alternative Dispute Options

You can contact headquarters by:

When considering alternative resolution options, or filing complaints, the address will be beneficial for writing your letter of intent.

This letter should include:

  1. The Date
  2. Your Full Name and Address
  3. Your Primary Complaint
  4. What Steps You Have Taken to Resolve It
  5. What B&Q Can Do to Make it Right
  6. A Deadline for B&Q to Fix It
  7. What You Will Do If They Refuse Your Resolution Option

Mail it through the certified post and keep a copy for your records. This will help you if you find out that you need to move forward.

Alternative Ways to Get Help to Connect With B and Q Customer Service

As with other companies like Amazon, it can sometimes be tough to get results when you contact B and Q customer service. This isn't to say anything bad about them, it just means that they are a large company. If you have tried but remain unable to reach a good resolution for you, and you have reached out via certified post, you can consider alternative options. However, there is a process to this as well. You must follow the steps.

Step 1: An ADR Scheme

The ADR (alternative dispute resolution) is designed to protect consumers without the need for taking it to court. The ADR will try to work it out through conciliation, mediation, or arbitration, depending on the situation you are dealing with.

To get started, it is recommended that you contact Citizens Advice. This can be done by reaching out through:

  • Telephone: 0808 223 1133
  • Online Chat and/or Contact Forms: Citizens Advice

When making contact, you should be prepared to tell them all that you have tried to resolve your issues so far, details of your issue, and what you hope to achieve. Without this information, they may insist that you start again by trying to resolve it on your own.

Step 2: Contact an Ombudsman

When the ADR and trying to solve your issue on your own fails, you may need to contact an ombudsman. There are financial ombudsman services and one that deals specifically with Furniture and Home Improvement.

To reach out to the FHIO, you will need to reach out via:

  • Telephone: 0333 241 3209 Monday to Friday: 9 am to 5 pm
  • Email:

You can also reach out to them through Twitter or LinkedIn, but this will not be as easy as calling or emailing. When contacting the FHIO, you will need to be able to show that you have tried the other options without success. They will then do what they can to help you. If unable, it may be time to consider going through small claims court.

Step 3: Small Claim Court

Small claims court isn't the easiest part of the process. In fact, it will cost you court fees that are based on how much money your claim is for.

If you feel that there is no other way to solve your complaints, you will need to:

  1. Contact Civil Money Claim by calling 0300 123 7050 if your claim is for less than £10,000.00. This should be done Monday through Friday, 8:30 am to 5 pm.
  2. If your claim is for £10,000.01 or more, you will need to visit Money Claims Online. You can do it in several ways, including:

The ruling of the court will be final. There will be no other options after it, which is why it is important that you follow the processes before going into small claims. Luckily, DoNotPay can help you get the process started, and hopefully, help you get a result you can live with without taking alternative steps.

Skip the Wait With DoNotPay's Help to Contact Customer Service for Any Company

DoNotPay can simplify the process of contacting customer support at more than 10,000 companies. This number is growing each day.

The DoNotPay process has helped others, like you, reach out to customer service at companies like:

DoNotPay can help you by allowing to you skip long B and Q phone queues and the same process that has already proven effective with these other big companies.

All you have to do is:

  1. Open your web browser and sign up for DoNotPay.


  2. Type in Skip Waiting on Hold and select the product.


  3. Search for the company you’d like to call.


  4. Click on the name of the company and have us do the work for you.


That's it. DoNotPay will let you know the instant someone picks up, so you can talk to a live representative. It is a quicker way to start the process and doesn't waste a lot of your time.

Other DoNotPay Services You May Need

With DoNotPay, you don't have to waste your day waiting to contact B and Q customer service. However, DoNotPay has several services available that are designed to simplify your life.

Some of our top services include:

Join DoNotPay today and never wait on hold again!

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