Connect with Aviva Customer Service in a Flash
Aviva is a British international insurance company that is headquartered in London, United Kingdom. It was founded in 2000 and has seen significant growth over the years. With close to 33 million customers in the UK only, the company is considered one of the best insurance providers in other countries as well.
When using their services, you may find yourself in some situations that may require some sort of assistance. In such a case, the best course of action to take would be to contact Aviva customer service. However, doing so may prove to be a tedious and wearisome activity.
Aviva Support Contact Number and Email
The Aviva customer service team can help you with queries regarding your policy, and the claims procedure or even offer assistance if you experience trouble online. The following are several ways you can get in touch with them:
- Social media: You can reach out to Aviva customer service at their Twitter Twitter handle and Facebook page
- Chatbot: You can also use the Aviva chatbot to seek assistance for any issues you might be facing.
- Phone: Depending on the category you want to talk to Aviva about, there are several hotlines. They are summarized as follows:
Aviva Car Insurance Customer Service:
|Car insurance||0345 030 7077||(Monday to Friday: 8 am-8 pm; Saturday: 8:30 am to 5 pm; Sunday and bank holidays: 10 am to 4 pm)|
|Motorcycle insurance||0345 030 6921||(Monday to Friday: 8 am to 8 pm; Saturday: 8:30 am to 5 pm; Sunday and bank holidays: 10 am to 4 pm)|
|Breakdown cover||0345 030 6922||(Monday to Friday: 8:30 am -8 pm; Saturday: 9 am to 5 pm; Sunday and bank holidays: 10 am -4 pm)|
|Temporary car insurance||0333 005 0944||(Monday to Thursday: 9 am -5 pm; Friday: 9 am -6 pm)|
|Classic car insurance||0333 323 1242||(Monday to Friday: 9 am -5:30 pm; Saturday: 9 am -1 pm)|
|Private clients' car insurance||0800 051 1750||(Monday to Friday:9am-5pm)|
|Van insurance||0345 030 6941||(Monday to Friday: 8 am-8 pm; Saturday: 8:30 am to 5 pm; Sunday and bank holidays: 10 am-4 pm)|
|Motorhome and Campervan insurance||0800 028 9552||(Monday to Friday: 8:30 am -7 pm; Saturday: 9 am -5:30 pm)|
Aviva Home Insurance Customer Service:
|Home insurance||0345 030 7078||(Monday to Friday: 8am-8pm; Saturday: 8:30am-5pm; Sunday and bank holidays: 10 am -4 pm)|
|Home emergency cover||0800 056 3392||(Monday to Friday: 8am-8pm; Saturday: 8:30 am -5 pm; Sun and bank holidays: 10 am -4 pm)|
|Heating and boiler cover||0345 030 7303||(24/7)|
|Private clients home||0800 068 7005||(Monday to Friday: 9 am-5 pm)|
|Aviva Travel Insurance Customer Service||0345 030 8715||( Monday to Friday: 8 am to 8 pm; Saturday: 8.30 am to 5 pm; Sunday 10 am to 4 pm)|
Alternative Ways to Resolve Aviva Customer Service Complaints
Even after contacting the Aviva customer service team, you can use the Aviva complaint form to file a formal complaint if you still have unresolved issues. You will have to give your full name, your policy, the case in detail, and what you want to be done to resolve the issue. The company will then investigate your claims and give a response in writing within eight weeks.
If you still think that your complaints have not been addressed the way they should, you can ask the Financial Ombudsman Service to carry out an independent investigation of your claims. The ombudsman will try to resolve your issues or develop a fair solution if Aviva cannot address your complaints due to unavoidable circumstances.
You can contact the Financial Ombudsman service through
The Financial Ombudsman Service
0800 023 4567
Get in Touch With Aviva Customer Service Using DoNotPay
Contacting Aviva customer service may be wearisome. You may be forced to wait on hold for quite a while before the customer service agent finally takes your call.
DoNotPay wants to save you from this trouble, and that's why it developed the skip waiting on hold’ product. We will call Aviva customer service, wait on hold on your behalf, and alert you when the customer service agent finally answers your call.
Here's how you can use DoNotPay to skip the Aviva phone queue:
- Open your web browser and sign up for DoNotPay.
- Type in Skip Waiting on Hold and select the product.
- Search for the company you'd like to call.
- Click on the name of the company and have us do the work for you.
That's it! DoNotPay will let you know the instant someone picks up so you can talk to a customer support representative without having to spend a second waiting on hold.
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