How to Request and Access Medical Records from Athena
By law, you and your representatives have the right to access your medical records, including medical test results, doctor notes, billing information, lab reports, and more. Whether you want to update any vital information, switch doctors, or query the doctor about prescriptions or tests that are incorrect or missing, you should actively consider taking advantage of your legal right to request your Athena medical records.
Athenahealth combines medical billing, population health, mobile capabilities, patient engagement, electronic health records, and care coordination in a single cohesive and elegant platform. To access this data, you may be required to fill out a form or write a letter of request, which can sometimes be a bit overwhelming, and this is where DoNotPay comes in handy.
What Types of Athena Medical Records Are Restricted from Being Released?
There are medical records you can request and there are some that you can’t. Sometimes you do not have the right to access Private Health Information that's not part of the designated set, since the information is not used to make decisions. Such information may include specific quality improvement or assessment records, business planning, patient safety activity records, and management and development records that are used for making decisions about the hospital facilities rather than individuals.
Additionally, these two categories of information are excluded from your right of access:
- Data compiled in reasonable anticipation or for use in a criminal, civil, or administrative proceeding or action.
- Psychotherapy notes, analyzing or documenting the contents of a counseling session with a mental health care provider that is kept separate from the rest of the patient's medical record.
Notwithstanding, the underlying PHI from your payment or medical records or any other record used to generate types of excluded information or records listed above remains part of the designated record that's subject to access.
Your Rights to Athena Medical Records
Here are some of your rights to Athena's medical records:
- Get a copy of your electronic medical record
Request to get or see a paper or electronic copy of your medical record, as well as any other health information, from Athena. They will provide a summary or copy of your health information within 30 days of your request.
- Correct your electronic medical record
Request Athena to correct your health information if you think it's incomplete or incorrect. They may say no, but they will let you know why in writing within 60 days.
- Ask for confidential communication
You may request them to contact you in a particular way to maintain the data's confidentiality.
- Request to limit the information shared
You can request them not to share some specific health information regarding payment, treatment, or their operations. They may say no if the request might affect your care.
- Get a list of the people with whom Athena has shared your information with
You may request a list of all the people who have received your health information for six years before you inquire about who they shared it with and why.
- Receive a copy of the privacy notice
Even if you have requested the privacy notice electronically, you can ask them to provide it again in a paper copy
- Select someone to act on your behalf
You can choose someone who is your legal guardian or has medical power of attorney to exercise your rights about your health information.
How to Request Athena Medical Records
Your Athena medical records can be accessed through your patient portal. If you can't locate your patient portal, the portal locator from Athena's website will help you find it. If you have issues logging into the patient portal, reach out to customer support for assistance.
|Contact Information for Athena Medical Records Department|
|Mailing address||1500 Oglethorpe Ave
Athens, GA 30606
How to Request Athena Medical Records Using DoNotPay
DoNotPay has experienced such requests before and knows how to formulate a simple, effective, and clear letter to your health care provider. The letter will grant you access to your legally-guaranteed Athena health records within no time.
Here's all you have to do:
- Look up medical records on DoNotPay's website.
- Enter the name of the health care provider you'd like to receive medical records from.
- Answer a few questions about your provider and where you'd like to send the records.
Request Other Medical Records Using DoNotPay
Besides Athena's medical records, we can also help you to request:
- Kaiser medical records
- Mercy medical records
- Baptist medical records
- Cleveland Clinic medical records
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