Learn How To Contact Apple Customer Service the Easy Way

How to Get in Touch With Apple Customer Service Fast

Apple Inc. is one of the world’s most popular technology companies, with over a billion active users. Although the company is quite popular, many users have complained that Apple’s customer service is extremely difficult to reach. On top of that, many customers state in their reviews that they feel like "talking to a brick wall" when talking to a customer support rep.

If you’re an active Apple user and you fear that the same will happen when you try to contact them, we’re happy to inform you there’s a way to avoid that! is here to simplify the process by calling Apple customer service in your place.

How To Contact Apple Customer Service on Your Own

If you’re looking for info about your Apple products or you have other questions you would like to ask an Apple employee, we’ll show you how to contact them with ease. But before you decide to pick up the phone and call customer service, try visiting Apple’s official website. There’s a good chance you’ll find the answers you seek by reading through their FAQ Page.

If you already tried that and couldn’t find the info you need, you can contact Apple’s customer service:

  • By phone
  • Online

To make it easier for you to get in touch with Apple yourself, we’ll walk you through the available contact methods.

Contacting Apple Customer Service by Phone

Picking up the phone and speaking to a customer service rep is the most common way to reach Apple customer service.

Consult the table below to see what number to dial depending on where you’re calling from:

Contacting Apple Customer Service FromWhat Number To Call
The United States1-800-275-2273
Latin America0800-761-0880
The Caribbean001-866-676-5682

If you’re calling from another country, you can check Apple’s Support Page to find the customer service number you need.

While we can’t say how long you have to wait for a customer support rep to answer your call for certain, some Apple users reported waiting for over an hour. The waiting times vary depending on where you’re calling from and the device you’re having issues with, since you’ll have to wait to be routed to the right person.

On average, Apple customers spend over 15 minutes on hold before connecting to a customer service representative.

Contacting Apple Customer Service Online

Do you want to avoid speaking with an agent over the phone? Here’s how to contact Apple customer service online instead:

  1. Go to the Apple’s Support Page
  2. Choose which product you need help with
  3. Select the issue (Repairs, Apps & Features, Device Performance, etc.)

Depending on what you’ve selected, you’ll be presented with up to three options:

  • Bring the device in for repair
  • Start a chat session with Apple support
  • Schedule a call at a time convenient for you

Although Apple claims that the estimated wait time for online chat is two minutes, it usually takes longer. Explaining your issue over Live Chat often requires a lot of back-and-forth to eventually get a concrete answer and instructions on what to do next to resolve the issue.

To spare yourself from unnecessary frustration, you can let DoNotPay dial Apple’s support and wait on hold in your place.

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Skip the Phone Queue and Connect With an Apple Customer Service Agent

Apple is a large company with over a billion active customers/users, so it shouldn’t come as a surprise that their lines are always busy. Still, listening to automated messages on repeat for 15+ minutes is enough to drive even the most patient of customers crazy.

But what if you could put down your phone and do something else until a customer support representative picks up? That’s exactly what DoNotPay enables you to do!

Our app can call Apple for you and notify you as soon as someone picks up. This way, you don’t have to sit there nervously tapping your foot for 15 minutes. Instead, you can spend that time watching your favorite TV show, for example, and pick up the phone once the app connects to a live person.

To call Apple through DoNotPay, all you need to do is:

  1. Select the Skip Waiting on Hold product
  2. Type in the name of the company you want to call
  3. Click on the name and press Call Now

The app does the rest for you! You can sit back and relax or do whatever you like in the meantime, and we’ll let you know the instant you can talk to a customer representative.

Don’t waste time and nerves waiting on hold—DoNotPay offers a much more convenient alternative!

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Apple Customer Service — Frequently Asked Questions

Can I text Apple support?

Yes. All you have to do is:

  1. Go to Apple Support and sign in with your iCloud account
  2. Select the product you need support for
  3. Select the issue you need support on
  4. At the bottom, there are iMessage or Phone Call options. Select iMessage if you'd like to chat with a support representative.

Does Apple offer 24/7 support?

Yes, Apple's online support is available 24 hours a day, 7 days a week.

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