All About the Alexander Correctional Institution

Connect With an Inmate All About the Alexander Correctional Institution

Connect With an Inmate—How to Get in Touch With a Loved One at the Alexander Correctional Institution

Located at the heart of Taylorsville, California, Alexander Correctional Institution is a North Carolina Department of Public Safety (NCDPS) state prison for men. It's essentially a single-cell, close-custody facility consisting of 128 segregation cells, eight medical infirmary beds, and a 252-bed minimum-security unit. Currently, 1180 inmates call the facility home.

If you have an incarcerated family member at the Alexander Correctional Institution, it's only natural to want to reach out and find out how they're doing. Nothing brings us humans close like hearing (or reading) the heartfelt words of a loved one. In this DoNotPay article, we're going to tell you how you can initiate and maintain contact with a loved one at the Taylorsville-based facility (it's nothing you can't do, we promise).

Alexander Correctional Institution Contact Information

We might have mentioned this a while ago, but we don't mind repeating: Alexander Correctional Institution is located in Taylorsville, North Carolina, a 28-minute drive from Newtown and no more than 19.2 miles from Hickory. More specifically, it's situated on Old Landfill Road off of Macedonia Church Road.

To get to the facility, you'll have to board a cab or use your own car since no buses or trams are plying the area. From Interstate 40 in Statesville, take the Taylorsville Exist. At the stop sign, take a right onto US 64 West. Travel approximately 17 miles. Once in Taylorsville, take a right onto the exit before the bridge and proceed up the ramp. Take a left at the spotlight (NC 16 South). Go approximately one mile and turn left onto Macedonia Church Road. Take the next right onto Old Landfill Road. Drive another one-half mile. Alexander Correctional Institution will be located on the right.

As for the facility's detailed contact information, the table below lays out the nitty-gritty:

Physical Address633 Old Landfill Road

Taylorsville, NC 28681

Phone Number(828) 632-1331

How to Contact Inmates at Alexander Correctional Institution

If your loved one is currently serving time at the Alexander Correctional Institution and you wish to let them know you think and care about them, you have a few options at your disposal. Each correctional facility has its own rules and regulations regarding communication with inmates, so always check with the staff what is and isn't allowed.

The table below contains the most popular and efficient ways of getting in touch with inmates at the Alexander Correctional Institution.

Can you contact an inmate via:

MailYes (restrictions apply)

Let's look at each of the following communication methods in detail.

Connecting With an Inmate via Phone

The North Carolina Department of Public Safety (which governs Alexander Correctional Facility) has contracted GTL to provide phone services to inmates and their loved ones outside of prison.

If an individual wants to purchase phone time (for themselves or an inmate), they may do so using the services offered through ConnectNetwork. ConnectNetwork is GTL's authorized deposit and account management portal.

You have two options to set up or fund a prepaid telephone account with ConnectNetwork:

  • Web Visit to create a prepaid account, add funds to the account, and so much more.
  • Phone Call 1-800-483-8314 to create or add funds to an AdvancePay prepaid telephone account

As for the actual rates, GTL charges 2.5 cents per minute for calls to the Alexander Correctional Facility, a reduction of 5.1 cents per minute from a few years ago. Dollar for dollar, that's one of the cheapest communication rates in the entire country.

Connecting With an Inmate via Mail

This method of contacting inmates at the Alexander Correctional Facility is particularly lengthy. For starters, all mails to offenders must be sent through a private company, TextBehind. You must address mail to offenders in this way, or it will be returned:

Offender Name and OPUS Number (offender's prison ID number)

Prison Name

Prison Street Address or Post Office Box Number

City, State, and zip code of the prison location


Parker Austin #6756345

Austin Correctional Facility

633 Old Landfill Road

Taylorsville, NC 28681

Here's how TextBehind works:

  1. Address the mail to your loved one and deliver it to TextBehind
  2. TextBehind will make digital copies of the contents.
  3. TextBehind will forward the digital files to the prison (in this case, the Alexander Correctional Facility)
  4. The prison will print acceptable pages and deliver them to your loved one.

You may also download the TextBehind app to send mail by smartphone or a computer. This helps you avoid the hassle and headache of having to go through the U.S. Postal Service. For all the times you reach out via mail, your loved one will continue to receive all acceptable contents—letters, photos, cards, artwork, etc., without restriction.

Connecting With an Inmate In-Person

Most correctional facilities allow inmate visitation, and Alexander is certainly not an exception.

As we speak, visits to the facility are by appointment only. In other words, you need to call the facility to schedule an appointment. To confirm your visitation status, be sure to call the facility a day before the scheduled visit.

During the height of the global pandemic in 2020, visits to the Alexander Correctional Facility were greatly reduced and somewhat restricted. Thankfully, the situation is slowly returning to normal. As of April 1, 2021:

  • Visits by children are allowed again.
  • Visits are no longer limited to 30 minutes.

As you'd expect, there's a thorough frisking process before you're allowed to enter the facility. Cellphones are considered contraband and are prohibited from all prison facilities in North Carolina, Alexander included.

How to Send Money to Alexander Correctional Facility Inmates

If you want to send some money to an inmate at Alexander, you must have a JPay account. NCDPS has partnered with JPay to offer several options for sending money to inmates in North Carolina Prison Facilities.

Electronic, walk-in, and telephone options make money available to inmates as soon as the next business day. Still, you can utilize the traditional method of mailing a money order—it remains an incredibly cost-effective option to date.

If you opt for the latter, be sure to send the money order with a deposit slip to JPay at the address below:


P.O. Box 173070

Hialeah, FL 33017

Funds will be available to inmates within 10 business days, though JPay will do everything possible to make funds available sooner.

The table below shows the transfer fees you're likely to incur if you decide to use JPay to send money to your loved one.

Deposit AmountOnlinePhoneMoney OrderWalk-In
$0.1 - $20.00$3.45$4.45$0.0$6.70
$20.00- $100.00$6.65$7.65$0.0$6.70
$100.00- $200.00$8.65$9.65$0.0$6.70
$201.00- $300.00$10.65$11.65$0.0$6.70
$300.00- $999.00N/AN/A$6.70$6.70
$1000.00- $5000.00N/AN/AN/AN/A

Locate Your Imprisoned Friend Using DoNotPay

Other than having phone conversations with your incarcerated loved one, you can connect with them via DoNotPay regardless of where they are—be it Alexander Correctional Facility or any other prison.

Our Connect with an Inmate service facilitates contact with inmates by allowing you to locate them, create a virtual mailbox, or even send them a personalized letter.

Sounds like a good deal, right? All you need to do is sign up for DoNotPay on any web browser and follow these simple steps:

  1. Locate the Connect With an Inmate service on DoNotPay.
  2. Choose whether you want to locate a loved one, create a virtual mailbox, or send a personalized letter.
  3. If you want us to find your loved one, provide his or her personal details and the state they are located in. We'll then conduct a search on the appropriate state database.
  4. If you want to create a virtual mailbox, just provide your full name! We'll set one up for you so you can easily receive incoming mail from your loved one.
  5. If sending a personalized letter, tell us which facility your loved one is located in and what you would like to say to them. You can even include a photo! Your letter will be delivered automatically - just wait 10 days for it to arrive to your loved one!

Check Out Other Ways DoNotPay Can Make Your Life Easier

DoNotPay can also help you write letters to inmates and learn more about prison pen pals.

The world's first robot lawyer's capabilities reach far beyond communication with prisoners. We're adept at solving a whole lot of bureaucratic labyrinths, and the following are just but a taste of what we are capable of:

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