How to Dispute or Remove a Review on Airbnb

Remove Negative Reviews & Photos How to Dispute or Remove a Review on Airbnb

How to Dispute or Remove a Review on Airbnb

Airbnb is one of the single most controversial services on the internet. Once a groundbreaking and welcoming platform for homeowners and travelers to connect and share space, it has now become the source of infinite property damage and ruined vacations. Hosts put themselves and their homes on the line and guests rely on the platform to provide safe places to stay. A single negative review for a guest or a host can blow everything out of the water.

Unfortunately, Airbnb's customer service is legendarily bad and their conflict resolution often includes blocking and deleting accounts instead of providing even simple solutions like removing a slanderous review. If you need to  DoNotPay can help you take measures beyond the run-around from the customer service line.

How Airbnb Reviews Work

 appear 14 days after checkout or when both parties write a review - whichever comes first. This means that negative reviews will eventually be seen, even if you don't respond to the review during the initial window.

Can I Delete a False Review on Airbnb?

You cannot personally delete a review on your listing, host, or guest account, but you can request that a review be removed if it violates Airbnb's content policy protocols. Airbnb likes to close accounts that cause customer service trouble (and vice versa) but deleting comments on request is less likely.

How to Report an Airbnb Review

If you need to repair a slanderous or otherwise overtly false email to Airbnb to have it removed, the course for this is not obvious but it is simple once you know the customer service path. First, you'll need to head to the contact center, then select the final miscellaneous category. Click any category and scroll down to request support on removing a review.

It's done like this:

  1. Navigate to Airbnb Contact
  2. Select "It's something else" tile
  3. Select "I still need help" at the bottom

You can contact Airbnb here:

Airbnb Phone Number1 (855) 635-7754
Airbnb Email AddressSend a message
Airbnb Fax302-636-5454
Airbnb Contact Us PageHelp Page

You will likely need to provide ample proof of how the review is incorrect, false, or constitutes hate speech.

Reasons Why Airbnb Will Remove a Review

Airbnb will only delete a review if it violates the content policy. Content demands a certain level of safety and respect for all of the guests. Here are the following reasons that Airbnb will - with proof - remove a review from your page and records.

  • Demanding something for a good review
  • Revealing the exact location
  • Not staying in the room
  • Mentioning refunds or their resolution case
  • Provable lying
  • Revealing specific personal information
  • Commentary on political, ethical, or religious views
  • Name-calling and disparaging a person's character
  • Circumstances outside host control (ex: construction nearby)

What Else Can You Try if Airbnb Does Not Delete a Review?

If Airbnb won't take down your review on the first try, you can have more people and DNP jump in to complain about the slanderous nature of the bad review. In a drastic move, you can also completely take down your Airbnb listing and relist for a completely clean and new page to work with.

How to Have Reviews Removed From Airbnb With the Help of DoNotPay

DoNotPay can help you push the envelope by providing user-level complaints from multiple services. This is often enough variety and interest to get the attention of real decision-makers in the company and not just another pinpoint problem. If you need to  and Airbnb customer service -as is typical - is no help, DoNotPay may have the solution.

We can help you bring attention to the case and add social pressure to resolve your issue. Just tell us about the situation and why the review should be removed and we will take charge by submitting complaints and requests on your behalf to Airbnb. We can reach them on social media and review sites to get their attention about having that negative review removed from your Airbnb listing or personal reviews. You can count on DoNotPay to push the issue so that you can get that review removed.

All you have to do is:

  1. Select which platform the review was posted on.


  2. Enter the url to the review and upload a photo to help us identify it.


  3. Indicate why you want to report the review and also provide a detailed description.


  4. And that's it! We'll report the review so that it gets investigated by the platform and taken down once they determine it's inappropriate.

Remove Photos and Reviews on Any Site

DoNotPay can also help you with:

What Else Can DoNotPay Do?

DoNotPay is more than just one tool to fix, we are a comprehensive red-tape-cutting company. Not only is the corporation looking to break ground, but it's also forgetting new ground covered. Check out these links and the dozens more services and tools to make your life easier and save yourself some money this season.

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