How to Reach Aflac Customer Service With DoNotPay

Aflac, Inc. is an insurance company based in Columbus, Georgia. Aflac stands for American Family Life Assurance Company, was founded in 1955, and it is the largest supplemental insurance provider in the United States. Aflac sells supplemental health insurance, and it is well known for its payroll deduction insurance coverage, allowing claimants to receive cash benefits if they have a covered illness or accident.

Handling insurance claims can be confusing and frustrating, though, so you may need to talk to Aflac customer service, and DoNotPay can help you do this more efficiently.

Aflac Support Contact Number and Email

There are multiple ways to contact Aflac, so make sure you are using the correct contact method to get to the right department.

Aflac Support/FAQ Site	Contact/FAQ From this page, you can view FAQ questions or choose to chat 24/7. Live representatives are available from Monday - Friday, 8:00 a.m. to 8:00 p.m. EST.
Aflac Customer Solutions Center Number	800.992.3522
Aflac Group Customer Solutions Center Number	800.433.3036
Aflac New York Customer Solutions Center Number	800.366.3436
Aflac Direct Number	866.990.2668 Aflac Direct customers purchased a policy online or over the phone after January 4th, 2021.
Medicare Supplement Policyholders Numbers	If your Medicare Supplement Policy was issued on or after 10/01/2012 - 855.207.2078 If your Medicare Supplement Policy was issued prior to 10/01/2012 - 800.992.3522
Aflac Claims Fax	877.442.3522
Aflac Policy Services Fax	800.448.8922
Aflac Group Claims Fax	866.849.2970
Aflac New York Claims Fax	877.844.0201
Aflac New York Policy Services Fax	888.694.1265
Aflac Customer Support Email	Email Contact Form You must fill out the form and wait for an email response.
Aflac Claims Email	Contact Claims
Customer Service Mailing Address	1932 Wynnton Road Columbus, GA 31999

More Ways to Get Help With Aflac

There are other ways to get in touch with Aflac if you need help resolving a problem.

If customer service cannot handle your issue, you can escalate to the Consumer Response and Resolution department.

File a Complaint Online
File a complaint by Fax 706.660.7080
Mail your complaint to;

Aflac, Consumer Response and Resolution Department

PO Box 5388, Columbus

GA 31906-0388

You may also try to contact Aflac on social media because companies do not like negative comments and reviews on their pictures and videos and may move more swiftly to work with you to resolve issues.

Aflac Corporate Address

If the Consumer Response and Resolution department is still not able to handle your issue, you may need to escalate to corporate. Having this address is useful if you intend to file a lawsuit against Aflac in small claims court.

1932 Wynnton Road

Columbus, Georgia

Can You Sue Aflac for Refusing to Help You?

If you continue to have trouble getting Aflac to handle issues or pay a claim, you may be able to sue them in small claims court. Here is how DoNotPay can help with the process:

DoNotPay generates a demand letter you can send to Aflac to try to settle things out of court.
If unanswered, you will then fill out the court forms. DoNotPay helps you with this and provides you with enough copies.
After that, you can file an official complaint with the court. DoNotPay will guide you through the process step by step.
You will then serve Aflac, which will tell them that they are being sued. You should also specify the reason for which you are suing them.
Finally, show up in court! DoNotPay will provide a script you can use before the judge.

File a lawsuit against Aflac with DoNotPay.

The Most Common Reasons People Contact Aflac Customer Support

There are different reasons you may need to contact Aflac's customer service.

You have questions about your policy.
You are having payment/billing issues.
You have questions about filing a claim.
Your claim was denied.
You want to file an appeal.
You want to cancel your policy.
You want to change your policy.

DoNotPay Can Contact Aflac Customer Service to Save You Time

If you are dealing with an insurance company, you're going to spend significant time on the phone handling insurance and claim issues. Unfortunately, a quick look online, and you'll see Aflac as a reputation for phone queues taking hours before you finally reach a representative. This is frustrating and nearly impossible when you work conflicting business hours. DoNotPay has developed our Skip Waiting on Hold service so that you do not have to worry about waiting on hold.

With Skip Waiting on Hold, DoNotPay will call the number, hold your place in line, and notify you immediately when a live Aflac customer service rep takes your call. Then you can handle your concerns without the long wait.

Here's how you use DoNotPay to skip Alfac's phone queue:

Open your web browser and sign up for DoNotPay.
Type in Skip Waiting on Hold and select the product.
Search for the company you'd like to call.
Click on the name of the company and have us do the work for you.

That's all! DoNotPay will let you know the instant someone picks up, so you can talk to a customer support representative without having to spend a second waiting on hold.